FN - 62840 - X2-10GB-LX4 May Go Into Disable Mode Due To A Design Issue

Revised February 5, 2008
July 5, 2007

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NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Date	Comment
1.1	05-FEB-2008	Removed Upgrade Form and changed Workaround/Solution.
1.0	05-JUL-2007	Initial Public Release

Products Affected

Products Affected
X2-10GB-LX4
X2-10GB-LX4=

Problem Description

Certain X2-10GB-LX4 may occasionally go into a disable state randomly causing the link to go down.

Background

Cisco has discovered that the above X2-10GB-LX4 from a particular vendor have a potential to go into a disable mode. This could result in the link going down.

Problem Symptoms

One of the following symptoms may be seen on affected units:

1. The link does not come up at all.
2. It takes a long time (5-15 minutes) for the link to come up.
3. Link comes up but then goes down after some time.

Workaround/Solution

Solution
Customers can use the normal RMA process to order a replacement part.
CISCO TAC: When using the standard RMA process to replace these units, please use the code ARFN (Administrative Request Field Notice).

How To Identify Hardware Levels

This issue only affects the parts with the following Serial Numbers AND Hardware Versions :

All the modules with:
1) Hardware version (VID)= V01 or V02
AND
2)Serial Number = BEPxxxxxxxx or BEXxxxxxxxx

Following are pictures of X2-10GB-LX4 showing the Serial Number and Hardware version (VID):

Customers can use the command show inv on Cat4500, Cat4900 and Cat6500 to find out the Serial Number (S/N) and Hardware Version (VID) of their modules. Below is an example of show inv output where information on X2-10GB-LX4 is in bold format:

rp-sw-cat6k#sh inv

NAME: "WS-C6509-E", DESCR: "Cisco Systems Catalyst 6500 9-slot Chassis System"
PID: WS-C6509-E , VID: V03, SN: SMG1111N4AS

NAME: "WS-C6K-VTT-E 1", DESCR: "VTT-E FRU 1"
PID: WS-C6K-VTT-E , VID: , SN: SMT1047B320

NAME: "WS-C6K-VTT-E 2", DESCR: "VTT-E FRU 2"
PID: WS-C6K-VTT-E , VID: , SN: SMT1047B328

NAME: "WS-C6K-VTT-E 3", DESCR: "VTT-E FRU 3"
PID: WS-C6K-VTT-E , VID: , SN: SMT1047C697

NAME: "CLK-7600 1", DESCR: "OSR-7600 Clock FRU 1"
PID: CLK-7600 , VID: , SN: SMT1045F113

NAME: "CLK-7600 2", DESCR: "OSR-7600 Clock FRU 2"
PID: CLK-7600 , VID: , SN: SMT1045F113

NAME: "1", DESCR: "WS-X6708-10GE CEF720 8 port 10GE with DFC Rev. 1.3"
PID: WS-X6708-10GE , VID: V03, SN: SAD11020AZB

NAME: "WS-F6700-DFC3CXL Distributed Forwarding Card 3 sub-module of 1", DESCR:
"WS-F6700-DFC3CXL Distributed Forwarding Card 3 Rev. 1.0"
PID: WS-F6700-DFC3CXL , VID: V01, SN: SAD110200YT

NAME: "Te1/1", DESCR: "10Gbase-LX4 Te1/1"
PID: X2-10GB-LX4 , VID: V01 , SN: BEX1113X1DC ------------> Affected VID and S/N

NAME: "Te1/2", DESCR: "10Gbase-LRM Te1/2"
PID: X2-10GB-LRM , VID: V01 , SN: AGA1113X1D8

NAME: "Te1/3", DESCR: "10Gbase-LRM Te1/3"
PID: X2-10GB-LRM , VID: V01 , SN: AGA1113X1D9

NAME: "Te1/4", DESCR: "10Gbase-LRM Te1/4"
PID: X2-10GB-LRM , VID: V01 , SN: AGA1113X1DB

NAME: "Te1/5", DESCR: "10Gbase-LRM Te1/5"
PID: X2-10GB-LRM , VID: V01 , SN: ECL111600XB

NAME: "Te1/6", DESCR: "10Gbase-LRM Te1/6"
PID: X2-10GB-LRM , VID: V01 , SN: ECL111600WR

NAME: "Te1/7", DESCR: "10Gbase-LRM Te1/7"
PID: X2-10GB-LRM , VID: V01 , SN: ECL112000PG

NAME: "Te1/8", DESCR: "10Gbase-LRM Te1/8"
PID: X2-10GB-LRM , VID: V01 , SN: ECL112000PJ

NAME: "5", DESCR: "WS-SUP720-3BXL 2 ports Supervisor Engine 720 Rev. 5.3"
PID: WS-SUP720-3BXL , VID: V03, SN: SAL1108HNGL

NAME: "msfc sub-module of 5", DESCR: "WS-SUP720 MSFC3 Daughterboard Rev. 2.6"
PID: WS-SUP720 , VID: , SN: SAL1107H51K

NAME: "WS-F6K-PFC3BXL Policy Feature Card 3 sub-module of 5", DESCR:
"WS-F6K-PFC3BXL Policy Feature Card 3 Rev. 1.8"
PID: WS-F6K-PFC3BXL , VID: V01, SN: SAL1108HMMG

NAME: "WS-C6509-E-FAN 1", DESCR: "Enhanced 9-slot Fan Tray 1"
PID: WS-C6509-E-FAN , VID: V03, SN: DCH11050890

NAME: "PS 1 WS-CAC-6000W", DESCR: "AC power supply, 6000 watt 1"
PID: WS-CAC-6000W , VID: V03, SN: AZS11120DAC

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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