THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision | Publish Date | Comments |
---|---|---|
1.0 |
16-Dec-20 |
Initial Release |
Affected Product ID | Comments |
---|---|
GS7K-PS-1.2G |
|
GS7K-PS-1.2G= |
Part Alternate |
G7A2AA102B6XXXXAXX |
Replace only the power supply |
GS7KH811L13XXXXXXX |
Replace only the power supply |
GS7KR811X11XXXXXXX |
Replace only the power supply |
GS7KR411X43XXXXXXX |
Replace only the power supply |
GS7KS411S11XXXXXXX |
Replace only the power supply |
GS7KS411S43XXXXXXX |
Replace only the power supply |
GS7KS811S11XXXXXXX |
Replace only the power supply |
GS7KS811S13XXXXXXX |
Replace only the power supply |
G7A2AA202B6XXXXAXX |
Replace only the power supply |
GS7KS411S13XXXXXXX |
Replace only the power supply |
Defect ID | Headline |
---|---|
CSCvw70354 | GS7000 power module overheating |
A limited number of power supplies (GS7K-PS-1.2G), with specific serial numbers, in GS7000 nodes might overheat when connected to a power source. The potentially affected units were produced on 2020-05-27 through 2020-05-29. This field notice provides instructions on how to identify affected power supplies and order replacements.
The root cause of an affected power supply potentially overheating is a manufacturing process error for a specific serial number range produced on 2020-05-27 through 2020-05-29.
There was a single event in a customer environment that prompted detailed investigation into the manufacturing assembly process. The root cause of an affected power supply potentially overheating has been remediated. Improvements in the standard operating procedure and quality inspection processes have been implemented.
As a reminder, Cisco encourages customers to follow all safety guidelines and instructions in the Cisco 1.2 GHz GS7000 Node Installation and Operation Guide.
As a precautionary measure, Cisco promptly implemented a proactive replacement program for the limited number of units that are potentially affected. This program applies to the affected power supplies that are used in these Product IDs (PIDs):
Affected units might overheat and experience a thermal event.
Cisco requires replacement of the power supply as soon as possible.
Check the serial number to determine if the unit is affected. Impacted units can be identified by either the GS7000 node serial number or its power supply serial number. Refer to the How to Identify Affected Products section for the location of the serial number.
See the Power Supply Replacement Procedure for information on how to replace the power supply while power is maintained to the GS7000 node.
Do not follow the Return Material Authorization (RMA) process for this upgrade. The correct procedure is outlined in the upgrade form in the Upgrade Program section.
Note: Service level agreements do not apply. All affected units will be replaced regardless of contract status.
GS7000 PID and Serial Number Location on the Unit
GS7000 PID and Serial Number and Corresponding Power Supply PID and Serial Number on the Package
Power Supply PID and Serial Number on the Unit
This field notice provides the ability to determine if the serial number(s) of a device is impacted by this issue. In order to verify your serial number(s), enter it in the Serial Number Validation Tool.
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil, Colombia, Mexico, Venezuela, India, All countries in Asia (i.e. Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:umpire-escalations@cisco.com
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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