Field Notice: FN - 72010 - ON38 - Limited Number of GS7000 Power Supplies Might Overheat - Hardware Upgrade Required

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	16-Dec-20	Initial Release

Products Affected

Affected Product ID	Comments
GS7K-PS-1.2G
GS7K-PS-1.2G=	Part Alternate
G7A2AA102B6XXXXAXX	Replace only the power supply
GS7KH811L13XXXXXXX	Replace only the power supply
GS7KR811X11XXXXXXX	Replace only the power supply
GS7KR411X43XXXXXXX	Replace only the power supply
GS7KS411S11XXXXXXX	Replace only the power supply
GS7KS411S43XXXXXXX	Replace only the power supply
GS7KS811S11XXXXXXX	Replace only the power supply
GS7KS811S13XXXXXXX	Replace only the power supply
G7A2AA202B6XXXXAXX	Replace only the power supply
GS7KS411S13XXXXXXX	Replace only the power supply

Defect Information

Defect ID	Headline
CSCvw70354	GS7000 power module overheating

Problem Description

A limited number of power supplies (GS7K-PS-1.2G), with specific serial numbers, in GS7000 nodes might overheat when connected to a power source. The potentially affected units were produced on 2020-05-27 through 2020-05-29. This field notice provides instructions on how to identify affected power supplies and order replacements.

Background

The root cause of an affected power supply potentially overheating is a manufacturing process error for a specific serial number range produced on 2020-05-27 through 2020-05-29.

There was a single event in a customer environment that prompted detailed investigation into the manufacturing assembly process. The root cause of an affected power supply potentially overheating has been remediated. Improvements in the standard operating procedure and quality inspection processes have been implemented.

As a reminder, Cisco encourages customers to follow all safety guidelines and instructions in the Cisco 1.2 GHz GS7000 Node Installation and Operation Guide.

As a precautionary measure, Cisco promptly implemented a proactive replacement program for the limited number of units that are potentially affected. This program applies to the affected power supplies that are used in these Product IDs (PIDs):

• G7A2AA102B6XXXXAXX
• GS7KH811L13XXXXXXX
• GS7KR811X11XXXXXXX
• GS7KR411X43XXXXXXX
• GS7KS411S11XXXXXXX
• GS7KS411S43XXXXXXX
• GS7KS811S11XXXXXXX
• GS7KS811S13XXXXXXX
• G7A2AA202B6XXXXAXX
• GS7KS411S13XXXXXXX

Problem Symptom

Affected units might overheat and experience a thermal event.

Workaround/Solution

Cisco requires replacement of the power supply as soon as possible.

Check the serial number to determine if the unit is affected. Impacted units can be identified by either the GS7000 node serial number or its power supply serial number. Refer to the How to Identify Affected Products section for the location of the serial number.

See the Power Supply Replacement Procedure for information on how to replace the power supply while power is maintained to the GS7000 node.

Do not follow the Return Material Authorization (RMA) process for this upgrade. The correct procedure is outlined in the upgrade form in the Upgrade Program section.

Note: Service level agreements do not apply. All affected units will be replaced regardless of contract status.

How To Identify Affected Products

GS7000 PID and Serial Number Location on the Unit

 

GS7000 PID and Serial Number and Corresponding Power Supply PID and Serial Number on the Package

 

Power Supply PID and Serial Number on the Unit

Serial Number Validation

This field notice provides the ability to determine if the serial number(s) of a device is impacted by this issue. In order to verify your serial number(s), enter it in the Serial Number Validation Tool.

Upgrade Program

A Form must be filled out for each separate Ship to Address.

The Upgrade Order Reference Number should be unique for each time the Form is filled out.

Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.

NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil, Colombia, Mexico, Venezuela, India, All countries in Asia (i.e. Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).

If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce

If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo

If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:umpire-escalations@cisco.com
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce


Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country	Select a Country AFGHANISTAN ALBANIA ALGERIA AMERICAN SAMOA ANDORRA ANGOLA ANGUILLA ANTARCTICA ANTIGUA ARGENTINA ARMENIA ARUBA AUSTRALIA AUSTRIA AZERVBAIJAN BAHAMAS BAHRAIN BANGLADESH BARBADOS BELARUS BELGIUM BELIZE BENIN BERMUDA BHUTAN BOLIVIA BOSNIA BOTSWANA BOUVET ISLAND BRAZIL BRITISH INDIES BRUNEI DARUSSALAM BULGARIA BURKINA FASO BURUNDI CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICA CHAD CHILE CHINA CHRISTMAS ISLAND COCOS COLOMBIA COMOROS CONGO CONGO, THE DEMOCRATIC REPUBLIC OF THE COOK ISLANDS COSTA RICA COTE D IVOIRE CROATIA CUBA CYPRUS CZECH REPUBLIC DENMARK DIJIBOUTI DOMINICA DOMINICAN REPUBLIC ECUADOR EGYPT EL SALVADOR EQUATORIAL ERITREA ESTONIA ETHIOPIA FALKLAND ISLANDS FAROE ISLANDS FIJI FINLAND FRANCE FRENCH GUIANA FRENCH POLYNESIA FRENCH SOUTHERN TERR GABON GAMBIA GEORGIA GERMANY GHANA GIBRALTAR GREECE GREENLAND GRENADA GUADELOUPE GUAM GUATEMALA GUINEA GUINEA-BISSAU GUYANA HAITI HEARD ISLAND HONDURAS HONG KONG HUNGARY ICELAND INDIA INDONESIA IRAN, ISLAMIC REPUBLIC OF IRAQ IRELAND ISRAEL ITALY JAMAICA JAPAN JORDAN KAZAKHSTAN KENYA KIRIBATI KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA, REPUBLIC OF KUWAIT KYRGYZSTAN LAO PEOPLE LATVIA LEBANON LESOTHO LIBERIA LIBYAN ARAB LIECHTENSTEIN LITHUANIA LUXEMBOURG MACAO MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF MADAGASCAR MALAWI MALAYSIA MALDIVES MALI MALTA MARSHALL ISLAND MARTINQUE MAURITANIA MAURITIUS MAYOTTE MEXICO MICRONESIA, FEDERATED STATES OF MOLDOVA MONACO MONGOLIA MONTSERRAT MOROCCO MOZAMBIQUE MYANMAR NAMBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA NIGER NIGERIA NIUE NORFOLK ISLAND NORTHERN COMMONWEALTH NORWAY OMAN PAKISTAN PALAU PALESTINIAN TERRITORY,OCCUPIED PANAMA PAPUA NEW GUINEA PARAGUAY PERU PHILIPPINES PITCAIRN POLAND PORTUGAL PUERTO RICO QATAR REUNION ROMANIA RUSSIAN FEDERATION RWANDA SAINT HELENA SAINT KITTS SAINT LUCIA SAINT PIERRE SAINT VINCENT SAMOA SAN MARINO SAO TOME SAUDI ARABIA SENEGAL SERBIA AND MONTENEGRO SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLAND SOMALIA SOUTH AFRICA SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS SPAIN SRI LANKA SUDAN SURINAME SVALBARD AND JAN MAYEN ESWATINI SWEDEN SWITZERLAND SYRIAN ARAB TAIWAN TAJIKISTAN TANZANIA THAILAND TIMOR-LESTE TOGO TOKELAU TONGA TRINIDAD AND TOBAGO TUNISIA TURKEY TURKMENISTAN TURKS AND CAICOS TUVALU UGANDA UKRAINE UNITED ARAB EMIRATES UNITED KINGDOM UNITED STATES UNITED STATES MINOR OUTLYING ISLANDS URUGUAY UZBEKISTAN VANUATU VATICAN CITY VENEZUELA VIET NAM VIRGIN ISLANDS, BRITISH VIRGIN ISLANDS, U.S. WALLIS AND FUTUNA WESTERN SAHARA YEMEN ZAMBIA ZIMBABWE
Product	Affected Product *Quantity *Serial# 2 Replacement PID GS7K-PS-1.2G GS7K-PS-1.2G= GS7K-PS-1.2G= GS7K-PS-1.2G= G7A2AA102B6XXXXAXX GS7K-PS-1.2G= GS7KH811L13XXXXXXX GS7K-PS-1.2G= GS7KR811X11XXXXXXX GS7K-PS-1.2G= GS7KR411X43XXXXXXX GS7K-PS-1.2G= GS7KS411S11XXXXXXX GS7K-PS-1.2G= GS7KS411S43XXXXXXX GS7K-PS-1.2G= GS7KS811S11XXXXXXX GS7K-PS-1.2G= GS7KS811S13XXXXXXX GS7K-PS-1.2G= G7A2AA202B6XXXXAXX GS7K-PS-1.2G= GS7KS411S13XXXXXXX GS7K-PS-1.2G=
Customer Contact Information
*First Name
*Last Name
*Phone 1	Ext.
Fax 1	Ext.
*E-Mail
Upgrade Order Reference Number	Please provide a number that you can use when inquiring about order status
Notes

¹ For phone and fax, include 011 and the country code outside North America.

² The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

³ For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields.. 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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