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|Affected OS Type
||Affected Release Number
Unified CCX 10
||IPIVR: ICM Subsystem will remain OOS after upgrade to UCCX 10.6(1) SU3|
The Intelligent Contact Management (ICM) subsystem on the Cisco Unified IP Interactive Voice Response (IP IVR) is OUT OF SERVICE after an upgrade to Unified Contact Center Express (UCCX) 10.6(1)SU3.
This applies only to systems that are running an IP IVR license package.
These error messages appear in the MIVR logs (IP IVR):
%MIVR-LIB_ICM-4-UNSUPPORTED_VERSION: com.cisco.ged125.impl.ProviderImpl Unsupported VRU protocol version: Version=8
%MIVR-LIB_ICM-3-DECODING_ERROR: com.cisco.ged125.impl.ProviderImpl.SessionThread ICM Message decoding error: Exception=java.net.SocketException: Socket is closed
%MIVR-SS_ICM-2-SS_OUT_OF_SERVICE: [MXXX_MGR_MGR_START] com.cisco.wf.subsystems.ged125.SubsystemGED125 ICM subsystem in out of service
On the ICM side, the Peripheral Interface Manager (PIM) process does not activate. These messages appear in the PIM logs:
PGXX-pimX Trace: TransportProtocol: making connection attempt....
PGXX-pimX Connection to VRU established.
PGXX-pimX Trace: PG->VRU:OPEN_REQ(12 bytes):InvID=2150046682 Version=8 IdleTimeout=20000.
PGXX-pimX VRU rejected message: Open Req (= Message Type 3), with status: Invalid Version Number (1).
PGXX-pimX Error sending data to VRU.
Last API Error : An existing connection was forcibly closed by the remote host.
PGXX-pimX TCP connection to VRU has been broken
The ICM subsystem on the IP IVR is OUT OF SERVICE after an upgrade to UCCX 10.6(1)SU3.
A newly installed IP IVR on UCCX version 10.6(1)SU3 can also encounter this issue during integration with ICM.
Download and apply this software update:
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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