Field Notice: FN - 70081 - ASA Software - ASA 5500-X Security Appliance Might Reboot When It Authenticates the AnyConnect Client - Software Upgrade Recommended

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Updated:December 20, 2017
Document ID:FN70081

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
18-Dec-17
Initial Release

Products Affected

Affected OS Type Affected Release Affected Release Number Comments
NON-IOS
9
9.8.1, 9.7.1

Defect Information

Defect ID Headline
CSCvd99945 ASA traceback when customer was authenticating to AnyConnect

Problem Description

The Cisco ASA 5500-X security appliance might reboot when it authenticates the AnyConnect VPN client.

Background

An Adaptive Security Appliance (ASA) software issue can cause the ASA 5500-X security appliance to reboot while AnyConnect two-factor authentication with Duo Security is in progress.

Problem Symptom

The ASA 5500-X security appliance reboots when it authenticates the AnyConnect client.

Workaround/Solution

Cisco recommends that you upgrade the ASA 5500-X security appliance to ASA software version 9.8.2 or later.

Updated ASA software versions that address this issue are available from Cisco Software Central for customers with a valid service contract.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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