This document describes a problem that is encountered with Cisco MediaSense Version 10.5(1)SU1 when you attempt to use the new in-line player feature with Internet Explorer (IE) Version 11 (IE11) and presents a solution to the problem.
MediaSense Version 10.5(1)SU1 introduced an option that enables a new media player directly in the browser, which does not require that you launch a separate Java application in order to stream media. You can enable this feature via the MediaSense Administration page, as shown:
When you attempt to use the in-line player feature via IE11, you receive this error message:
If MediaSense presents a self-signed certificate to the browser, ensure that it is trusted by the browser.
The self-signed certificate must be treated as a trusted root certificate authority before the browser trusts the signature. Complete these steps in order to place the self-signed certificate into the Trusted Root Certification Authorities store and resolve the aforementioned issue:
- Click the certificate error warning message and select View Certificates.
- Ensure that the hostname and domain match the MediaSense server and click Install Certificate.
- From the Certificate Import Wizard, select Place all certificates in the following store and click Browse.
- Choose Trusted Root Certification Authorities.
- Click Next, and then click Finish.
- Click Yes when the pop-up window appears in order to confirm that the certificate imported properly.
- Navigate to the Tools menu, and select Internet Options.
- Click the Advanced tab and scroll to the bottom of the Settings list.
- Uncheck the Warn about certificate address mismatch check box. This setting prevents the execution of the in-line player, even when the certificates are loaded.
- Restart IE in order for the changes to take effect.
- Confirm that the in-line player functions properly.