Collaboration Endpoint "File is too large" Upgrade Error

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Updated:June 30, 2021
Document ID:217223

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    Introduction

    This document describes the details about the Cisco Collaboration Endpoint (CE) software upgrade error “File too large”, and guides through the possible workarounds to upgrade the endpoint to the desired version.

    Problem: "File is too large" upgrade error

    When you attempt to upgrade a collaboration endpoint on a software version of CE9.7 (or earlier) to a version of CE9.13 (or later) through the Graphical User Interface (GUI), the error “File too large” is observed as per the image.

    File is too large

    Cause

    The cause of this error is due to the software file size exceeding the 1GB limit imposed on the earlier CE versions. It is important to note that this is expected when attempting to upgrade via the web interface.

    Solution

    There are two ways to work around this issue, see below:

    1. Upgrade the endpoint via a provisioning server CUCM or TMS.
    2. Step upgrade to CE9.8.2 or CE9.9.2 (or similar) and then to the desired software of CE9.13.x (or later).

    Option 1. Upgrade via CUCM or Cisco TMS

    To address the issue with the upgrade procedure via a provisioning server like Cisco Unified Communication Manager (CUCM) or TelePresence Management Suite (TMS), you can find the instructions on these videos:

    Video - CUCM Endpoint Upgrade

    Video - TMS Endpoint Upgrade

    Option 2. Step Upgrade to CE9.8.2/CE9.9.2 then to the desired version

    Upgrade the collaboration endpoint to a software version of CE9.8.2 or CE9.9.2 first and then to the desired software version. You may need to open a TAC case if the proper upgrade file is not available.

    Note: This procedure includes an upgrade to a deferred software version, thus please be sure to upgrade to an officially supported software version once done with the upgrade to CE9.8.2/CE9.9.2.

    Follow the normal upgrade procedure from CE9.8.2 or CE9.9.2 to the desired version, it is recommended to upgrade to the latest version. You can find a video on this upgrade procedure via the GUI on this link.

    Related Information

    Revision History

    Revision Publish Date Comments
    1.0
    30-Jun-2021
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Elias Sevilla Duarte
      Cisco TAC Engineer

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