Unable to Load CCM UI After an Upgrade

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Updated:May 31, 2018
Document ID:213347

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    Introduction

    This document describes how to resolve an issue where Cisco Call Manager (CCM) UI does not load after an upgrade,

    Prerequisites

    Requirements

    There are no specific requirements for this document.

    Components Used

    The information in this document is based on CloudCenter v4.8.1.2 to v4.8.2.1

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

    Problem: Unable to Load CCM UI After an Upgrade

    After the CCM upgrade, the UI does not load, and in v4.8.2+ just displays a grey screen.

    In the /usr/local/cliqr/logs/managementserver.log file this error message is observed:

    VENDOR_ID::::USER_ID::::2018-03-09 12:54:06,368 ERROR bootstrap.CryptoTextEncryptor [main] - Fail to decrypt: cliqr
VENDOR_ID::::USER_ID::::2018-03-09 12:54:06,382 ERROR boot.SpringApplication [main] - Application startup failed
java.lang.IllegalStateException: Cannot decrypt: key=DATABASE_POSTGRES_PASSWORD

    Solution

    During the upgrade, the password that CloudCenter uses to access its postgres database is corrupted. This can be resolved as the installation wizard on the CCM (if in HA run on both CCM's) runs and  the postgres password is re-entered.

    . /usr/local/cliqr/bin/ccm_config_wizard.sh

    Navigate to the DB Parameters tab and reenter the DB password.

    If you do not know the DB password, contact Cisco TAC for the default password and then change it immediately.

    TAC Authored

    Contributed by Cisco Engineers

    • Jesse Lafuenti
      Cisco TAC Engineer

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