Use collaboration technology to bring your teams together to better serve customers and run the business. Whether on the retail store floor or in the back office, collaborative teams can move more quickly and be more responsive to customers. Collaboration tools, like video conferencing, accelerate decision making by reducing travel time. Omnichannel-centric teams produce predictive analytics that streamline inventories, increase sales, and build brand loyalty by offering better choices.
Consumers want products and services tailored to their preferences. To satisfy shoppers, retailers rely on collaboration that helps teams meet goals at each stage, from streamlining supply chains to improving point-of-sale. Collaboration solutions like videoconferencing can reduce costs and differentiate retailers.
Most shoppers use technology to make purchasing decisions. Retailers use collaboration tools like video conferencing and whiteboarding to train sales associates.
Satisfying today’s digital-savvy consumers requires collaboration. Videoconferencing allows retail teams and partners to meet on any device, in small groups or large gatherings.
Set personalized dashboards and metrics for different teams to monitor performance of various CX aspects – store ambience, website navigation, mobile app experience and more.
“Webex meeting minutes have tripled since the work-from-home orders began to 15,000 per week, but the duration of meetings is shorter now. We think people are really starting to find those efficiencies. They’re able to do a lot of their premeeting and postmeeting work right in the platform.”Karen Dean, Senior Manager Collaboration Services, Under Armour
New collaborative technology in retail is empowering associates to do their jobs better.