As part of our high-value services offering, Technical Services (TS) Advantage provides comprehensive technical support for mission-critical networks. We help you achieve the specific operational outcomes you need for your business. Learn how you can increase operational efficiency and reduce business disruption with our expert support team.
Preempt preventable incidents and reduce the effects of unavoidable ones.
Reduce the burden on your IT organization and manage growth more effectively.
Platinum customers receive customized services to enhance IT agility.
All Technical Services Advantage customers have access to incident management specialists and knowledge and asset managers. They will provide you with expert analysis, reporting, and recommendations.
In the Bronze tier, our experts help you improve operational efficiency. They’ll show you how to increase staff productivity and make better use of IT assets.
The Silver tier includes all the features of Bronze. It puts additional emphasis on reducing time to restoration after a network incident.
The Gold tier includes all the features of Silver. Additional services are designed to reduce planned and unplanned downtime.
The Platinum tier provides the ultimate level of care. We provide customized services tailored to your unique needs.
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"The stability of the network has improved, while the downtime caused by software failures, misconfiguration, or not following best practices was minimized. Cisco delivered on time and within budget."Tomáš Vančura, Network Infrastructure Manager, O2 Czech Republic