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Optimization Services

Consulting powered by analytics and automation.
Cisco Services. Accelerate.

Business Critical Services

Digital challenges are coming at you fast. Be faster. Seize opportunities in your IT operations to innovate, grow, and transform. As the next generation of optimization services, Cisco Business Critical Services help you realize the full value of existing network capabilities. Streamline your IT operations workflow so you can focus on innovation . At every step of the way, our team of experts will guide your success.

  • Reduced downtime

  • Lower operating cost

  • ROI over 5 years

See what it’s all about

Business Critical Insights

Make informed decisions faster with data that is easy to consume and act on.

Automated Fault Management

Detect problems in real-time and automatically open TAC cases without human intervention.

High-Touch Expert Care

Optimize the management of your network with powerful tools and Cisco experts who know your network. High-Touch Expert Care was formerly known as TS Advantage and SP Advantage.

Incident Response Retainer

Quickly address cyber attacks. Better yet, prevent them.

Regulatory Compliance

Manage compliance accurately and efficiently.

The power of three

Be prepared for the future. Business Critical Services are offered through a transformational framework of capabilities categorized in three themes. 


Focuses on strengthening your infrastructure and securely stabilizing your business to make it easier to reduce downtime and lower operating costs.


Provides capabilities that improve business agility and reduce security risk to prepare you faster for digital transformation.


Helps you set a transformation strategy when you are ready to change the way you do business.

See what our Services experts have to say

ZK Research on Business Critical Services

Get an analyst’s perspective on the importance of machine learning, automation and services

IDC business case

Worry less about keeping the lights on and put more focus on digital transformation. IDC explains how.

Transforming services for digital businesses

Zeus Kerravala explains how machine learning is the driving force of change.

Expertise across technologies

See how Business Critical Services bring value across different technologies, segments and industries.

News and events

Business Critical Services webinar

Missed our latest webinar? Watch the recording.  Cisco experts and Zeus Kerravala discuss the importance of automation and services.

What’s new in Business Critical Services

Predictive analytics, high-touch support, customized capabilities: now they’re all a part of Business Critical Services.

Cisco Live San Diego, CA

Imagine the future with intuitive IT: IT that informs, connects, predicts, and enables.


For partners

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