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Cisco Software Support Service At-a-Glance

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Updated:July 23, 2021

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:July 23, 2021

Table of Contents

 

 

Software support keeps your systems running smoothly

Cisco® Software Support Service (SWSS) offers technical support coverage for the software application products and suites you have licensed on a perpetual basis. It provides basic coverage to keep your systems and your business running smoothly.

Access Cisco technical experts 24 hours a day, 365 days a year. Take advantage of software maintenance, minor, and major release updates to increase business value and ROI for your Cisco software products. Learn about new features by consulting anytime online support, adoption tools, and community help.

SWSS is required for a minimum of 12 months to help you reduce network disruptions and maximize application availability. Take advantage of multiyear discounts to keep your network performing as needed.

If you have licensed your products on a subscription basis, then basic support coverage is included with the license for the product.

Get the most value out of your software investments through:

     Foundational technical support – Access full-time telephone, remote, and maintenance support services 24 hours a day, 7 days a week, from our award-winning Cisco TAC. Specialized engineers analyze complex application software and network issues to assist you with incident remediation.

     Software updates – You have entitlement to software application maintenance, minor, and major updates to help keep your system operating efficiently and up to date.

     Online access for tools and resources - Resources help you quickly resolve technical issues, submit requests, track case resolution, and adopt new features.

Benefits

     Resolve software issues quickly with 24x7 access to the Cisco Technical Assistance Center (TAC)

     Provide greater knowledge and productivity for your IT staff with self-help resources

     Keep your Cisco software applications up to date and performing as expected through software updates

Protect your software. Protect your business.

For more information about Cisco Software Support Service, see the Services Entitlement Overview and the Resource Guide. For information on high-value services, consult your local account representative or view:

     Collaboration

     Security

     Data Center

     Networking

     Service Provider

 

 

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