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Technical Assistance Update

Technical Assistance Update

On October 5, 2017, TIBCO announced its intent to acquire our data virtualization business, which includes former Composite Software products.

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Cisco customers: Continue using your existing processes and contacts to obtain support on Cisco data virtualization business products.

TIBCO customers: Continue using your existing process for support on installed TIBCO products.

TIBCO will notify of any changes to support processes.

Create a Technical Assistance Center (TAC) Request

  • To open a TAC request, you must first register for a Cisco.com user ID. Your contract number should be associated with a Cisco.com user ID. You can do so by visiting the "Access" tab in your Cisco Account Profile. If you don't know your contract number, please contact your Cisco partner or account representative.
  • Once you have a Cisco.com user ID, you can initiate or check on the status of a support case online, by email, or by contacting the TAC by phone:
  • For additional information on obtaining technical support through the TAC, please consult the Technical Support Reference Guide.

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