What Is Next-Generation 911 (NG911)?

NG911 is a nationwide legal movement to replace the outdated emergency communications infrastructure to create a new, standards-based, all-IP emergency communications infrastructure with next-generation functionality. 

What is the 911 Act?

In 1999 the Wireless Communications and Public Safety Act (also known as the 911 Act) was passed in the U.S. The 911 Act mandated the use of Enhanced 911 for both wireline and wireless phones and designated 911 as the universal emergency number.

What is Enhanced 911 (E911)?

E911 is a service that automatically displays the phone number and location of a 911 caller on the emergency operator’s screen. Unlike Basic 911, where the caller has to say where he or she is calling from, E911 is crucial in circumstances where the caller cannot communicate his or her location.

What is different about the new NG911 Laws?

NG911 laws, like Kari’s Law and Ray Baum’s Act, require that the transportation of geospatial location, and lifesaving voice and multimedia data from a 911 caller to a 911 center and on to responders in the field be immediate and effortless on the part of the caller.

Why do the existing 911 systems require updating?

Advancements in modern communications and collaboration technology have created the need for a more progressive system to access emergency care. While the existing 911 system has been a success for over 30 years, it has reached its limit as technology continues to advance past basic phone calls.

Importance of NG911

Why is Next Generation 911 Important?

  • Over 240 million 911 calls are made in the U.S. annually, with 80% coming from wireless devices.
  • Roughly 100,000 emergency dispatchers work in nearly 6,000 public safety answering points.
  • Only 10 U.S. states can process and interpret 911 caller location and phone numbers with NG911 technology.

Why don’t businesses disclose location information?

For enterprises, the challenges of collecting and reporting location information can be significant. Today’s highly mobile work force and technologies that allow users to relocate without the intervention of an administrator have placed significant strain on the old analog 911 system and according practices.

Actions to Take

How can we prepare for the future of 911?

As companies make the switch from on-premise MLTS systems to VoIP and cloud-based, 911 accessibility is easily available with a Next-Gen provider. Though few PSAPs are VoIP-enabled today, it’s where the 911 infrastructure is headed. Partnering with a next-gen provider is how enterprises can prepare.

How should I prepare for NG911 and its benefits?

A business operating a MLTS or cloud service should keep a detailed database of associated location information by building, suite, floor, and room. This will help public safety personnel more easily reach any caller, wherever they may be. A detailed database cuts down on mistakes sending first responders to the right place.


Service Provider Responsibilities

What is your service provider responsible for?

Installers, implementors, managers of NG911 and E911 compliant MLTS systems (i.e., Cisco’s customers/partners) are required to make sure their systems are configured for direct dial 911 calls and capable of delivering dispatchable location. Customers and Partners should engage their legal counsel to determine their specific obligations.

What is Cisco as vendor/manufacturer responsible for?

As an NG911 and E911 compliant vendor/manufacturer Cisco is responsible for making sure its MLTS solutions are pre-configured to support direct dial 911 calls. 

Why Cisco?

Why is NG911 best for Cisco customers?

NG911 allows consumers to connect to 911 service in the easiest and most efficient way—whatever is most natural. But more than that, it is important for enterprises to adapt to NG911 for public safety and from regulatory standpoints.

National Emergency Number Association (NENA) standards 

In addition to alignment with the NENA vision of 911, we provide communications and collaboration solutions that are:

  • SIP and standards-based
  • Reliable, secure, and intelligent
  • Provide continuity and E911 and NG911 services
  • Track and manage emergency communications through established workflows

See how >

Compatible with emerging public safety rules and regulations

Consumers expect that their 911 calls will go through. They also expect that modern phone systems will support all commonly used forms of communication. Cisco is dedicated to accelerating the implementation of NG911 initiatives and will continue to increase compatibility with current and emerging communication technologies. 

Enhanced flexibility and survivability in a disaster

Cisco Unified Communications Solutions are some of the industry’s most reliable during disasters, making it easier to mitigate outages, reduce vulnerabilities, and allow for better call routing, all of which lead to improved outcomes in an emergency.

Improved emergency access for employees, and the public

With the implementation of Kari’s Law and Ray Baum’s Act, Cisco calling solutions will improve employee and the public’s access to emergency response services by allowing 911 centers to exchange data immediately with your MLTS, which serves to speed up call processing, enhance situational awareness for all parties, and increase employee and responder safety.