Quality Standards
Not just refurbished – but Cisco Certified Remanufactured.
Cisco employs the industry's most comprehensive and proprietary remanufacturing processes. As the original manufacturer, we can truly remanufacture our products—including collaboration, routing, switching, wireless, and mobility products—to the same quality standards you would expect from a new product.
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Peace of mind with Cisco Refresh
Affordable and Certified Remanufactured Cisco Equipment
Our products are deployed in high-availability environments across all vertical sectors—from service providers to financial services. Our customers and partners can purchase with peace of mind knowing that they are buying genuine Cisco Certified Remanufactured equipment. This peace of mind is earned through Cisco’s ISO 9001/14001 certified, comprehensive, and proprietary remanufacturing process and is backed by the same Cisco warranty and support options as equivalent new equipment.
Leveraging the circular economy, Cisco Refresh products are sourced from Cisco's reverse logistics. From a manufacturing perspective, our products have a low carbon footprint and are fully sustainable.
Remanufacturing process
Trusted supply
All equipment comes from Cisco supply sources and is screened to ensure that it is not counterfeit and can be remanufactured. Every piece of equipment has a verified and tracked product service history.
The most experience in the industry
Since 2001, Cisco has remanufactured millions of units in seven world-class facilities. Over 40,000 customers in more than 80 countries worldwide have deployed Cisco Refresh products.
Rigorous remanufacturing process
All equipment is remanufactured with genuine Cisco parts in a controlled manufacturing environment. All Cisco Refresh products are remanufactured using environmentally responsible processes and materials. Restriction of Hazardous Substances (RoHS) compliant parts are used where appropriate. Critical firmware and hardware upgrades are applied, helping to ensure maximum in-network performance. All products come with a valid Cisco IOS software license. All equipment is cleaned and reconditioned in an electrostatic discharge (ESD)-controlled environment.
Comprehensive testing and regulatory certifications
A comprehensive set of diagnostic, functional, and network traffic system tests are performed. Burn-in and/or thermal cycling tests are performed to help ensure quality. All certified equipment receives regulatory and safety certifications for FCC, UL, CSA, CE.
Cisco certified
Quality assurance inspections are performed to confirm compliance with Cisco Acceptance Quality Level Standards. Random, out-of-box audits are performed periodically to confirm that quality standards are met.
Peace of mind
Only equipment passing Cisco’s rigorous remanufacturing process can be called Cisco Refresh and carry the same warranty and support options as equivalent new equipment.
ISO 9001/14001 certified processes
- Inspection: Each unit is subjected to a thorough screening and physical inspection at every step of the process.
- Upgrades: The serial number of each unit is checked against the Cisco database to determine if critical Engineering Change Orders (ECOs) apply. Critical software and hardware upgrades are performed in compliance with ECOs.
- Restoration of default configuration: Any previous configuration and owner information is removed and the unit is returned to its default settings. Previous owner information recorded on Cisco databases is also erased.
- Testing: A comprehensive set of diagnostic, functional, and network traffic system tests are performed. Burn-in and/or thermal cycling tests are performed to help ensure quality.
- Repair: Units failing any inspection and testing are repaired to Cisco factory specifications, with the faulty components and boards replaced as applicable. The units are then subjected again to functional status, and network traffic system, burn-in, and thermal cycling tests are performed as applicable.
- Software: A licensed copy of Cisco IOS software is installed to help ensure maximum performance and network compatibility.
- Cleaning: Each unit is cleaned and detailed. Old labels are removed and new labels are applied. New fasteners and panels are installed as appropriate. Casings are cleaned, touched up, or repainted as applicable.
- Packaging: Units are carefully wrapped, placed in a new protective shipping box, and sealed in preparation for delivery.
Product snapshot
| CCW Acronym | -RF |
|---|---|
| Support | Cisco Refresh products carry the same Cisco SMARTnet support options as the equivalent new product. To learn more, visit Cisco's SMARTnet Service page. |
| Warranty | Cisco Refresh products carry the exact same warranty terms as their new product counterparts and are covered for a minimum of 90 days. Some products have longer coverage periods. To learn more, visit Cisco's Product Warranty page. |
| Pricing | Significant savings off Cisco equivalent new Global Price List (GPL). |
| Hardware | Product has engineering changes incorporated to correct any known deficiencies such as:
|
| Software | Valid licensing from Cisco. To learn more, visit Cisco's End User License Agreement page. |
| Appearance | May have very minor cosmetic defects on visible surfaces and/or minimal imperfections on base and back. |
| Packaging | Packaged to the same quality standards as new products, using foam-protected packaging and anti-static wrapping. |
| Shipping / Lead Times | Our product lead times are 3 or 7 days. |
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Our dedicated sales team supports our Channel Partners and end customers, providing a Cisco Refresh alternative to unauthorized used products and non-Cisco solutions.
Disclaimer: Cisco Refresh (Cisco Certified Remanufactured Equipment) is available in more than 80 countries. Please contact the Cisco Refresh team directly for complete details.