Cisco employs the industry's most comprehensive and proprietary remanufacturing processes. As the original manufacturer, we can truly remanufacture our products—including collaboration, routing, switching, wireless, and mobility products—to the same quality standards you would expect from a new product.
Our products are deployed in high-availability environments across all vertical sectors—from service providers to financial services. Our customers and partners can purchase with peace of mind knowing that they are buying genuine Cisco Certified Remanufactured equipment. This peace of mind is earned through Cisco’s ISO 9001/14001 certified, comprehensive, and proprietary remanufacturing process and is backed by the same Cisco warranty and support options as equivalent new equipment.
Leveraging the circular economy, Cisco Refresh products are sourced from Cisco's reverse logistics. From a manufacturing perspective, our products have a low carbon footprint and are fully sustainable.
All equipment comes from Cisco supply sources and is screened to ensure that it is not counterfeit and can be remanufactured. Every piece of equipment has a verified and tracked product service history.
Since 2001, Cisco has remanufactured millions of units in seven world-class facilities. Over 40,000 customers in more than 80 countries worldwide have deployed Cisco Refresh products.
All equipment is remanufactured with genuine Cisco parts in a controlled manufacturing environment. All Cisco Refresh products are remanufactured using environmentally responsible processes and materials. Restriction of Hazardous Substances (RoHS) compliant parts are used where appropriate. Critical firmware and hardware upgrades are applied, helping to ensure maximum in-network performance. All products come with a valid Cisco IOS software license. All equipment is cleaned and reconditioned in an electrostatic discharge (ESD)-controlled environment.
A comprehensive set of diagnostic, functional, and network traffic system tests are performed. Burn-in and/or thermal cycling tests are performed to help ensure quality. All certified equipment receives regulatory and safety certifications for FCC, UL, CSA, CE.
Quality assurance inspections are performed to confirm compliance with Cisco Acceptance Quality Level Standards. Random, out-of-box audits are performed periodically to confirm that quality standards are met.
Only equipment passing Cisco’s rigorous remanufacturing process can be called Cisco Refresh and carry the same warranty and support options as equivalent new equipment.
|Support||Cisco Refresh products carry the same Cisco SMARTnet support options as the equivalent new product. To learn more, visit Cisco's SMARTnet Service page.|
|Warranty||Cisco Refresh products carry the exact same warranty terms as their new product counterparts and are covered for a minimum of 90 days. Some products have longer coverage periods. To learn more, visit Cisco's Product Warranty page.|
|Pricing||Significant savings off Cisco equivalent new Global Price List (GPL).|
Product has engineering changes incorporated to correct any known deficiencies such as:
|Software||Valid licensing from Cisco. To learn more, visit Cisco's End User License Agreement page.|
|Appearance||May have very minor cosmetic defects on visible surfaces and/or minimal imperfections on base and back.|
|Packaging||Packaged to the same quality standards as new products, using foam-protected packaging and anti-static wrapping.|
|Shipping / Lead Times||Our product lead times are 3 or 7 days.|
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Our dedicated sales team supports our Channel Partners and end customers, providing a Cisco Refresh alternative to unauthorized used products and non-Cisco solutions.