Cisco employs comprehensive and proprietary remanufacturing processes. As the original manufacturer, we can truly remanufacture our products—including collaboration, routing, switching, wireless, and mobility products—to the same quality standards you would expect from a like-new product.
Our products are deployed in high-availability environments across all vertical sectors—from service providers to financial services. Our customers and partners can purchase with peace of mind knowing that they are buying genuine Cisco Certified Remanufactured equipment. This peace of mind is earned through Cisco’s ISO 9001/14001 certified, comprehensive, and proprietary remanufacturing process and is backed by the same Cisco warranty and support options as equivalent new equipment.
Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. With Cisco Refresh, you can get the quality products you expect from us and reduce your environmental footprint.
All equipment comes from Cisco supply sources and is screened to ensure that it is not counterfeit and can be remanufactured. Every piece of equipment has a verified and tracked product service history.
Since 2001, Cisco has remanufactured millions of units in seven world-class facilities. Over 66,000 customers in more than 130 countries worldwide have deployed Cisco Refresh products.
Cisco Refresh equipment is remanufactured with genuine Cisco parts in a controlled manufacturing environment, using environmentally responsible processes and materials. Critical firmware and hardware upgrades are applied, helping to ensure maximum in-network performance. Cisco Refresh products come with a valid Cisco IOS software license. Equipment is cleaned and reconditioned in an electrostatic discharge (ESD) controlled environment.
A comprehensive set of diagnostic, functional, and network traffic system tests are performed. Burn-in and/or thermal cycling tests are performed to help ensure quality. All certified equipment receives regulatory and safety certifications for FCC, UL, CSA, CE.
Quality assurance inspections are performed to confirm compliance with Cisco Acceptance Quality Level Standards. Random, out-of-box audits are performed periodically to confirm that quality standards are met.
Only equipment passing Cisco’s rigorous remanufacturing process can be called Cisco Refresh and carry the same warranty and support options as equivalent new equipment.
|Support||Cisco Refresh products carry the same Cisco SMARTnet support options as the equivalent new product. To learn more, visit Cisco's SMARTnet Service page.|
|Warranty||Cisco Refresh products carry the exact same warranty terms as their new product counterparts and are covered for a minimum of 90 days. Some products have longer coverage periods. To learn more, visit Cisco's Product Warranty page.|
|Pricing||Significant savings off Cisco equivalent new Global Price List (GPL).|
Product has engineering changes incorporated to correct any known deficiencies such as:
|Software||Valid licensing from Cisco. To learn more, visit Cisco's End User License Agreement page.|
|Appearance||May have very minor cosmetic defects on visible surfaces and/or minimal imperfections on base and back.|
|Packaging||Packaged to the same quality standards as new products, using foam-protected packaging and anti-static wrapping.|
|Shipping / Lead Times||Our product lead times are 3 or 7 days.|
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Our dedicated sales team supports our Channel Partners and end customers, providing a Cisco Refresh alternative to unauthorized used products and non-Cisco solutions.