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Updated:March 21, 2011
For small business employees to communicate effectively with suppliers and customers in today's competitive business environment, they need ready access to information, updated in real time. They also need to stay connected - to one another and to the business applications they use to do their jobs. With the right solution, your business can collaborate more effectively and problem-solve like never before.
® Smart CallConnector Toolbar is a free solution for the Cisco Smart Business Communications System (SBCS) that integrates your phone functions directly into Microsoft Outlook and Internet Explorer. It provides toolbars that allow a user to make and answer calls from within these applications, displaying incoming call information in a popup window. Integration with Outlook allows you to click on a contact, whose work phone number is then presented in the dialing field for editing to proper format. You can dial this number automatically by pressing the Dial button in the toolbar. The toolbar is easy to install and use and provides immediate value by increasing your call-handling productivity (Figures 1 and 2).
With Smart CallConnector Toolbar, you can:
• Make a call from your PC by entering a number and clicking on the Dial button
• View the caller name and number in a pop-up window
• Click on an Outlook contact, add dialing prefixes and then click on the Dial button in the toolbar to make a call
• Place a call on hold, switch to another call, or drop the call, using the toolbar buttons
• Bring up the QuickDial window by pressing the Pause-Break key and enter a number to dial
Figure 1. Cisco Smart CallConnector Toolbar in Microsoft Outlook.
Manage Calls from Outlook and Internet Explorer
The Cisco Smart CallConnector Toolbars in Outlook and Internet Explorer provide immediate access to the basic Cisco IP phone telephony functions. The toolbar displays a list of the lines on the phone and the status of the calls on those lines. Using the context-sensitive feature buttons, you can:
• Display the status of all the lines on the Cisco IP phone
• Select a call from that list
• Answer an incoming call
• Hang up a connected call
• Hold and resume calls
Figure 2. Cisco Smart CallConnector Toolbar in Internet Explorer
View Incoming Calls in a Popup Window
When a call comes in to the phone, the Smart CallConnector Toolbar displays the caller name and number in a popup notification window (Figure 3). From this window, the user can:
• View the caller name and number
• Answer the incoming call by clicking on a button
• Place a call on hold and then reconnect the held call
Installation of Cisco Smart CallConnector Toolbar involves an easy-to-use GUI. You will need to provide the IP address of the Cisco Unified Communications 500 Series for Small Business (UC500) and the username and password for your Cisco IP phone.
Table 1 lists the computer requirements for Cisco Smart CallConnector Toolbar, and Table 2 lists the software version needed for the Cisco UC500.
3.2-GHz or faster dual-core or compatible processor
2 GB RAM minimum
Microsoft Windows XP Professional (Service Pack 2 or later), Windows Vista, or Windows 7 (Note: Both 32-bit and 64-bit versions of Windows OS are supported. No virtual desktop environments, including VMWare, Windows 7 Terminal Server and Citrix client environments are supported.)
Internet Explorer version 6.0 with SP2, 7.x and 8.x
Outlook 2007 and Outlook 2010
Cisco Unified IP Phones 794xG, 796xG, or 797xG or Cisco SPA 500 Series IP Phones
Table 2. Cisco Unified Communications 500 Series Requirements
Software Pack 8.0 or later
UC540 and 560 systems only
The Cisco Smart CallConnector Toolbar is available as a free download to resellers from the Cisco.com download site for Cisco Unified Communications 540 and 560 customers. No ordering required.
The SCC Toolbar is classified as an "add-on" application for the SBCS solution. Cisco online community support resources are available for customers who require additional support for add-on applications that are provided as a free download.