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Updated:July 23, 2012
Cisco® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.
Cisco Emergency Responder 9.0 is a software appliance that enhances emergency calling from Cisco Unified Communications Manager. It helps assure that Cisco Unified Communications Manager sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and, if necessary, return the call. Cisco Emergency Responder can also notify customer security personnel of an emergency call in progress and the caller's location.
Cisco Emergency Responder helps Cisco Unified Communications Manager customers comply more effectively with their legal or regulatory obligations and reduce their risk of liability related to emergency calls.
Features and Benefits
Table 1 summarizes the features and benefits of Cisco Emergency Responder 9.0.
Table 1. Cisco Emergency Responder 9.0 Features and Benefits
Automatic location of IP phones by MAC or IP address
• Eliminates the need for administrators to update location when an IP phone is relocated
• Keeps track of IP phones powered down by Cisco EnergyWise
Emergency calls routed by location
• Routes calls to a public-switched-telephone-network (PSTN) gateway capable of reaching the responsible PSAP for the caller's location
Identification of caller location to PSAPs by Emergency Location Identification Numbers (ELINs)
• Eliminates the need to update the Automatic Location Information (ALI) database when an IP phone is relocated
Integration with Intrado V9-1-1 Service
• Centralizes and automates the initial administration of ELINs and Emergency Response Locations (ERLs) for on-premises users, especially for customers with many sites in regions served by different local exchange carriers (LECs)
Remote worker emergency calling
• Facilitates emergency call completion with user-entered and confirmed location information for off-premises users such as teleworkers, irrespective of their proximity to the customer premises
Emergency call-back to ELINs
• Facilitates PSAP callback to reach the most recent callers from each location, including callers from stations without direct-inward-dialing (DID) numbers
Emergency call alerting by voice, web, and email
• Helps onsite security to identify and assist emergency callers immediately, and to direct fire, police, or ambulance services when they arrive
Remote user authentication
• Enables shared user passwords with Cisco Unified Communications Manager
• Simplifies software installation and upgrade
• Enhances system security and stability
Platform Support and Product Compatibility
Table 2 lists platforms and other products compatible with Cisco Emergency Responder 9.0.
Table 2. Cisco Emergency Responder 9.0 Platform Support and Product Compatibility
• Cisco Unified IP Phone 9971 operating as wireless IP phone (IP subnet-based tracking only)
• Cisco Unified IP Phone 8900 Series
• Cisco Unified IP Phone 7900 Series
• Cisco Unified Wireless IP Phone 7920, 7921G, 7925G, and 7925G-EX models (IP subnet-based tracking only)
• Cisco Unified IP Conference Station 7935, 7936, and 7937G models
• Cisco Unified IP Phone 6900 Series
• Cisco Unified SIP Phone 3900 Series
• Cisco Unified Communications Integration for Microsoft Office Communicator, Cisco Unified Communications Integration for Microsoft Lync, Cisco Jabber
™, and Cisco Unified Personal Communicator (IP subnet-based tracking only)
• Cisco IP Communicator
• Cisco ATA 180 Series Analog Telephone Adaptors (IP subnet-based tracking or manual configuration only)
• Cisco VG200 Series Gateways (IP subnet-based tracking or manual configuration only)
Cisco Emergency Responder user licenses are required for all types of devices capable of placing emergency calls, including wired IP phones, wireless IP phones, software telephony clients, and analog gateway foreign-exchange-station (FXS) ports. Cisco Emergency Responder user licenses may be ordered together with Cisco Emergency Responder 9.0 server software. You can order additional user licenses separately. Cisco Emergency Responder user licenses are shared by both Cisco Emergency Responder 9.0 servers in a redundant pair. You do not need to order duplicate Cisco Emergency Responder user licenses for Cisco Emergency Responder 9.0 servers in a redundant pair.
Each Cisco Emergency Responder server requires a server license, including each server in a redundant pair. Server licenses are included in orders for Cisco Emergency Responder software, and can be obtained only by ordering software.
Table 3 lists the product specifications for Cisco Emergency Responder 9.0.
Up to 30 emergency calls per second, depending on server platform
Reliability and availability
Redundant (active and standby) hardware and software servers
English, Canadian French (onsite security and off-premises user interface only), and Spanish (off-premises user interface only)
Table 4 provides capacity information for Cisco Emergency Responder 9.0 on various hardware platforms, assuming one synthetic voice alert per emergency call. Note that different virtual-machine profiles provide different capacity on Cisco UCS Tested Reference Configuration (TRC) platforms.
Table 4. Cisco Emergency Responder 9.0 System Capacity
Cisco MCS 7816
Cisco MCS 7825 or Cisco UCS TRC with 12,000-User Template
Cisco MCS 7835 or Cisco UCS TRC with 20,000-User Template
Cisco MCS 7845 or Cisco UCS TRC with 30,000-User Template
Cisco Emergency Responder 9.0 User License 10 Phones New
Cisco Emergency Responder Version 9.0 Software New
Cisco Emergency Responder User 9.0 License 10 Phones Upgrade
Cisco Emergency Responder Version 9.0 Software Upgrade Version 7.1
Cisco Emergency Responder Version 9.0 Software Upgrade Version 8.0
Cisco Emergency Responder Version 9.0 Software Upgrade Version 8.5
Cisco Emergency Responder Version 9.0 Software Upgrade Version 8.6
Cisco Emergency Responder Version 9.0 Software Upgrade Version 8.7
Cisco Emergency Responder 9.0 User License 10 Phones Additional
Cisco Emergency Responder eDelivery
Cisco Emergency Responder 9.0 User License 10 Phones Additional eDelivery
Table 6. Cisco Unified Communications Software Subscription Ordering Information
UCSS Cisco Emergency Responder
UCSS Cisco Emergency Responder 1 Year 10 Users
UCSS Cisco Emergency Responder 2 Years 10 Users
UCSS Cisco Emergency Responder 3 Years 10 Users
UCSS Cisco Emergency Responder 5 Years 10 Users
UCSS Cisco Emergency Responder eDelivery
UCSS Cisco Emergency Responder 1 Year 10 Users eDelivery
UCSS Cisco Emergency Responder 2 Years 10 Users eDelivery
UCSS Cisco Emergency Responder 3 Years 10 Users eDelivery
UCSS Cisco Emergency Responder 5 Years 10 Users eDelivery
Cisco Unified Communications Services
Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications Solution. Delivered by Cisco and our certified partners, our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to services can enhance your technology experience to accelerate true business advantage.
THE CUSTOMER ASSUMES ALL RESPONSIBILITY FOR PROPERLY CONFIGURING THE CISCO EMERGENCY RESPONDER. CISCO HEREBY DISCLAIMS ANY AND ALL LIABILITY ARISING FROM OR IN CONNECTION WITH A USERS INABILITY TO REACH EMERGENCY SERVICE RESPONDERS (INCLUDING INABILITY TO ACCESS A PUBLIC SAFETY ANSWERING POINT) OR THE INABILITY OF EMERGENCY SERVICE RESPONDERS TO IDENTIFY A USER'S LOCATION. CISCO STRONGLY RECOMMENDS THAT ALL CUSTOMERS VERIFY AND TEST CONFIGURATION OF THE CISCO EMERGENCY RESPONDER IMMEDIATELY FOLLOWING INITIAL CONFIGURATION AND ON A PERIODIC BASIS THEREAFTER. CISCO FURTHER RECOMMENDS THAT ALL CUSTOMERS PROVIDE ADEQUATE TRUNK AND BANDWIDTH CAPACITY TO ENSURE THAT AUDIO PATHS ARE AVAILABLE FOR EMERGENCY CALLS.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.