End-of-Sale and End-of-Life Announcement for the Selected Bare Metal and Appliances for Cisco MCS 7816, 7825, 7835, and 7845 for Contact Center
PDF(115.3 KB) View with Adobe Reader on a variety of devices
Updated:January 11, 2013
EOL8828 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Selected Bare Metal and Appliances for Cisco MCS 7816, 7825, 7835, and 7845 for Contact Center. The last day to order the affected product(s) is March 29, 2013. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-Life Milestones and Dates for the Selected Bare Metal and Appliances for Cisco MCS 7816, 7825, 7835, and 7845 for Contact Center
End-of-Life Announcement Date
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.
September 28, 2012
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
March 29, 2013
Last Ship Date: HW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
June 27, 2013
End of Routine Failure Analysis Date: HW
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.
March 29, 2014
End of New Service Attachment Date: HW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
March 29, 2014
End of Service Contract Renewal Date: HW
The last date to extend or renew a service contract for the product.
June 24, 2017
Last Date of Support: HW
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.
March 31, 2018
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at
Customers may be able to continue to purchase the Selected Bare Metal and Appliances for Cisco MCS 7816, 7825, 7835, and 7845 for Contact Center through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to:
Service prices for Cisco products are subject to change after the product End-of-Sale date.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.