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Trust and Visibility

Learn more about our commitment to trust, transparency and accountability.

Transparency and Law Enforcement Requests for Customer Data

Latest Transparency Report (PDF - 320 KB)

Cisco is committed to publishing data regarding requests or demands for customer data that we receive from law enforcement and national security agencies around the world. We will publish this data twice yearly (covering a reporting period of either January-to-June or July-to-December). Like other technology companies, we will publish this data six months after the end of a given reporting period in compliance with restrictions on the timing of such reports.

Customer Data Definitions (PDF - 335 KB)

Cisco Lawful Intercept Security Best Practices (PDF - 860 KB) 

If you are an official representative of a Government or Law Enforcement agency and you are seeking data from Cisco, you may email your request.

Cisco's Principled Approach to Government Requests for Data

Cisco believes that law enforcement and national security agencies should go directly to our business and government customers to obtain information or data regarding those entities, their employees, and users.

If a law enforcement or intelligence agency ("government agency", generically) requests customer data from Cisco, we will take the following steps to protect our customer's interests:

  • Cisco will notify the customer that its data has been requested (so that the customer may attempt to limit or prevent disclosure), unless applicable law prohibits notification. Where appropriate and in order to protect our customer's legitimate interests, Cisco will, through appropriate legal process or other means, challenge requests that prohibit notification to the customer.
  • Cisco will only provide such data if the government agency has appropriate authority under applicable law to require us to provide such data. For example, absent a valid warrant or court order, we will not provide any customer data to the U.S. government.
  • Where appropriate, Cisco will seek to narrow (including moving to formally modify by judicial mandate) any government agency request or demand for customer data to only the specific information required to respond.
  • Where compliance with a valid government agency request for customer data would put Cisco in potential breach of applicable data protection and/or privacy related laws in another country that has jurisdiction or authority over the customer data, Cisco will challenge such request and invoke the mutual assistance mechanisms contained in international law where appropriate.
  • Cisco will only make an exception to these commitments in emergency cases where we believe disclosing customer data will prevent imminent death or serious physical harm to an individual. We will notify the customer promptly if such an exception is made, and will include that disclosure in our semiannual transparency report.

Securing and protecting our customers and their data includes following open, global standards.  Availability of independent and third-party reporting of our capabilities underscores our commitment to security, data protection, privacy and transparency.

View our compliance documents.

 

 

Certificates and Reports

Solution/
Program
Description
Document
 

Cisco China

Design and development of Software and Hardware Products for Networking, IT Applications and Operations of Related Facilities and Infrastructures.

ISO/IEC 27001:2013   

Cisco India

Design, Development and associated service of Software Products for Networking and IT Applications.

ISO/IEC 27001:2013   

Cisco Japan

The planning, sales, design, configuration and support operations of Networking solutions. 

ISO/IEC 27001:2013   

Services 

Services and support for Networking, Data Center, Communications, Video, Collaboration and Security Products and Solutions.

ISO/IEC 27001:2013   

Collaboration 

Services and support for secure cloud collaboration solutions.

 

Cisco Webex Meeting Services
Cisco Webex Teams (formerly Cisco Spark)
Cisco Webex Messenger

 

ISO/IEC 27001:2013

 

SOC 2 Report
Report available under NDA.  Please reach out to your Cisco Representative.

 

SOC 3 + C5 Report - Cisco Webex Teams (formerly Cisco Spark)

 

SOC 3 + C5 Report - Cisco Webex Meetings

 

 

Cloud Managed Services 

Systems and support for monitoring and managing customer devices. Technologies included:

 

Cisco Business Video
Cisco Unified Communications
Cisco Unified Contact Center
Cisco Security Solutions

SOC 1 Report
Report available under NDA.  Please reach out to your Cisco Representative.
 

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Cisco's Technology Verification Service helps customers review and test Cisco technology, including hardware, software, and firmware. You can access, review, and test source code and other intellectual property within a dedicated, highly secure facility at a Cisco site.

We'll also answer general customer inquiries and take scheduling requests. Requests should be made through your Cisco account team or directly to the Technology Verification team. Typical lead times for a request can include three months to obtain an export license (if needed) and four weeks for Cisco to review and approve the request, schedule the facility, and prepare for the customer's engagement.

Previous Transparency Reports