Trust and Visibility

Trust and Visibility

Learn more about Cisco’s commitment to trust, transparency and accountability.

Transparency and Law Enforcement Requests for Customer Data

Cisco is committed to publishing data regarding requests or demands for customer data that we receive from law enforcement and national security agencies around the world. We will publish this data twice yearly (covering a reporting period of either January-to-June or July-to-December). Like other technology companies, we will publish this data six months after the end of a given reporting period in compliance with restrictions on the timing of such reports.

If you are an official representative of a Government or Law Enforcement agency and you are seeking data from Cisco, you may email your request.

Cisco's Principled Approach to Government Requests for Data

Cisco believes that law enforcement and national security agencies should go directly to our business and government customers to obtain information or data regarding those entities, their employees, and users.

If a law enforcement or intelligence agency ("government agency", generically) requests customer data from Cisco, we will take the following steps to protect our customer's interests:

  • Cisco will notify the customer that its data has been requested (so that the customer may attempt to limit or prevent disclosure), unless applicable law prohibits notification. Where appropriate and in order to protect our customer's legitimate interests, Cisco will, through appropriate legal process or other means, challenge requests that prohibit notification to the customer.
  • Cisco will only provide such data if the government agency has appropriate authority under applicable law to require us to provide such data. For example, absent a valid warrant or court order, we will not provide any customer data to the U.S. government.
  • Where appropriate, Cisco will seek to narrow (including moving to formally modify by judicial mandate) any government agency request or demand for customer data to only the specific information required to respond.
  • Where compliance with a valid government agency request for customer data would put Cisco in potential breach of applicable data protection and/or privacy related laws in another country that has jurisdiction or authority over the customer data, Cisco will challenge such request and invoke the mutual assistance mechanisms contained in international law where appropriate.
  • Cisco will only make an exception to these commitments in emergency cases where we believe disclosing customer data will prevent imminent death or serious physical harm to an individual. We will notify the customer promptly if such an exception is made, and will include that disclosure in our semiannual transparency report.

Cisco's Technology Verification Service helps customers review and test Cisco technology, including hardware, software, and firmware. You can access, review, and test source code and other intellectual property within a dedicated, highly secure facility at a Cisco site.

We'll also answer general customer inquiries and take scheduling requests. Requests should be made through your Cisco account team or directly to the Technology Verification team. Typical lead times for a request can include three months to obtain an export license (if needed) and four weeks for Cisco to review and approve the request, schedule the facility, and prepare for the customer's engagement.

Our privacy statement outlines the way we approach data as a company. In addition, we are committed to being transparent with how your data is collected, transferred, protected and handled across all of our SaaS and Cloud offerings.