This acquisition enhances Cisco's cloud collaboration platform and addresses the bourgeoning developer community.
On May 29, 2015 Cisco completed the acquisition of Tropo, a privately held Menlo Park, Calif. based company that provides a cloud API platform that enables customers and developers to embed real-time communications within their applications.
Very few applications today have the ability to interact with voice and SMS, limiting their ability to engage with end-users across all available communication channels. Tropo makes it simple for developers to use the web technology they already know to build voice and SMS capabilities within applications, creating new experiences as well as new revenue opportunities. By allowing developers to create in-call applications, be it on mobile, legacy TDM, or VOIP networks, Tropo's technology enables unique functionality for applications that other platforms are unable to match.
Bringing Tropo's unique communications platform as a service and strong team to Cisco's Collaboration Technology Group (CTG) will help unify and extend our cloud collaboration platform; expose the platform to third party endpoints and applications via modern APIs; and enable Cisco to better serve the burgeoning developer community.
If you are an existing customer or partner of Tropo and have questions about your product or service, please continue to contact your existing Tropo sales representative.
If you are an existing customer or partner of Cisco and have questions about your product or services, please continue to contact your existing Cisco sales representative.
Tropo customers should continue to use the existing process for support on installed Tropo products. Cisco will notify you in advance of any change to the support process.
Cisco customers should continue to use the Cisco TAC for technical support on Cisco products. For more information about opening a technical support case and for regional TAC telephone numbers, refer to Cisco Worldwide Support Contacts.
Together, Cisco and Tropo, along with our partner ecosystem, will provide a user-friendly collaboration platform as a service allowing customers and developers to create and sell new communications services with minimal development effort, helping people connect, engage and innovate on any device.