Acquisitions

Cisco completes Epsagon acquisition

Accelerating Cisco’s comprehensive Full-Stack Observability roadmap

Overview

SAN JOSE, Calif. – October 8, 2021 – Cisco (NASDAQ: CSCO)

Today, Cisco has completed the Epsagon LTD. acquisition, a US-based, modern observability vendor with leading expertise in distributed tracing solutions for modern application environments and technologies, including containers and serverless environments. ​

Applications are the primary way users interact with products and services today. Users demand a seamless digital experience every time. As a result, businesses and organizations are accelerating their digital transformation.

As the technology landscape explodes in complexity, it becomes ever more challenging for IT teams to ensure the performance, optimization, and security of all of their organizations’ technology components. Traditional domain-centric monitoring tools were not built for this level of complexity.

Full-Stack Observability supports seamless digital experiences for modern app architectures and IT teams by providing Observability across the full stack of app, infrastructure, network, and security with real-time insights correlated across domains, and with business context, powered by Artificial Intelligence / Machine Learning (AI/ML).

Cisco’s approach to delivering Full-Stack Observability currently starts with our core SaaS solutions including AppDynamics, ThousandEyes and Intersight.

Epsagon will complement Cisco’s work on full-stack observability for cloud-native environments, across multiple telemetry types including metrics, events, logs and traces with support for open standards. These demonstrated abilities will accelerate Cisco’s roadmap of capabilities for Full-Stack Observability.

FAQs

Q: What is Cisco announcing?
A: Cisco is announcing its intent to acquire Epsagon, a modern Observability vendor with leading expertise in distributed tracing solutions for modern application environments and technologies, including containers and serverless. Epsagon is headquartered in New York.

Q: Can you explain Epsagon’s offering?
A:
 Cisco’s approach to delivering Full-Stack Observability currently starts with our core SaaS solutions including AppDynamics, ThousandEyes and Intersight. Epsagon’s talent and technology will complement Cisco’s work on full-stack observability for cloud-native environments, across multiple telemetry types including metrics, events, logs and traces with support for open standards. These demonstrated abilities, particularly distributed tracing, with an eye toward monitoring and troubleshooting cloud-native workloads in real-time, will accelerate Cisco’s roadmap of capabilities for Full-Stack Observability.

Q: Why is now the right time to acquire Epsagon?
A: With the announcement of the intention to acquire Epsagon, Cisco is accelerating its FSO vision with Epsagon’s technology and team contributing key capabilities to our roadmap. Epsagon’s team brings demonstrated expertise across modern Observability capabilities, including distributed tracing and cloud-native workload Observability (e.g., containers, serverless); accelerates the depth and breadth of our solutions (e.g., across metrics, events, logs, and traces; with deep support for open standards like OpenTelemetry); and complements Cisco’s FSO platform and solutions.

With applications as the primary way users interact with products and services today combined with users demands for a seamless digital experience – whether shopping for groceries, ordering meals, buying a car, applying for a loan or getting work done, businesses and organizations are accelerating their digital transformation.

This has led to an explosion of complexity in the technology landscape, creating more challenges for IT teams to ensure performance, optimization and security for all technology components. Traditional, domain-centric monitoring tools were not built for this level of complexity.

The Cisco Full-Stack Observability vision is to enable enterprises to deliver unmatched application experiences through industry-leading solutions with deep business context. By contextualizing and correlating visibility and insights across the full IT stack, teams can better collaborate to better understand their system, solve issues quickly, optimize and secure application experiences.

Customer & Partners

Epsagon Customers and Partners:

If you are an existing customer or partner of Epsagon and have questions about your product or service, please continue to contact your existing Epsagon representative.

Cisco Customers and Partners:

If you are an existing customer or partner of Cisco and have questions about your product or services, please continue to contact your existing Cisco representative.

Customer Experience

Epsagon customers should continue to use the existing process for support on installed Epsagon products. Cisco will notify you in advance of any change to the support process.

Cisco customers should continue to use the Cisco Technical Assistance Center (TAC) for technical support on Cisco products. For more information about opening a technical support case and for regional TAC telephone numbers, refer to Cisco Worldwide Support Contacts.

Better Together

Epsagon will play a key role in accelerating Cisco’s comprehensive Full-Stack Observability roadmap.