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Case Study: Wollongong Hospital

Wollongong Hospital offers virtual visitation

ICUs attend to life-threatening conditions while welcoming and limiting visitors. Wollongong Hospital worked to customize a virtual visitation solution for patients and families. HowRU is a collaborative solution with Taleka, Citrus Solutions, and Cisco.

Summary

Challenges

  • Provide a way for family to connect with ICU patients
  • Limit need for ICU staff to manage virtual visitation
  • Offer ease of use for critically ill patients
  • Protect patient privacy, hospital security

Solutions

Results

  • Deliver secure, constantly available communications
  • Initiate with two clicks; easy to use for busy staff
  • Offer hands-free access for seriously ill patients

What they're saying

HowRU is customized for busy hospitals. Family and patients can connect very easily and flexibly. The patient care experience is improved through the connection and support of family.

Dr. Kathleen Thomas, Intensive Care Advanced Trainee, Wollongong Hospital

Who is Wollongong Hospital?

Industry: Healthcare
Location: Wollongong, NSW, Australia
Size: 500+ beds
Website: islhd.health.nsw.gov.au/hospitals/wollongong-hospital