The second benefit is increased productivity. With access to the types of online tools and resources available through Cisco.com, your customer’s IT professionals become more productive in the successful installation and operation of their networks.

The third benefit is knowledge transfer. By leveraging the Cisco proactive self-help approach, customers are provided with an environment that allows them to develop their skills and aptitudes through successfully resolving technical issues themselves.

In addition to knowledge transfer, customers are able to maintain an edge over the competition. Each time customers use the content, tools, and other resources available through Cisco.com, they not only continue to improve their knowledge of Cisco products and best practices—they enhance their competitive edge as well.