Focused Technical Support (FTS) Services
Increase Operational Efficiency of Your Staff
Resolve issues faster, increase reliability, and minimize network downtime.
Choose the Support Service that Fits Your Business
Get personalized assistance to significantly expedite resolution of network level issues and to minimalize downtimes of mission critical networks. Set of services fits needs of all-size networks.
- Technical Support Operations Management
- High-Touch Operations Management
- High-Touch Technical Support
- High-Touch Engineering
What You Get:
- Designated operations manager relieves your IT staff of administrative tasks; monitors and escalates your service requests, identifies measures to prevent recurring issues, and helps to improve operational efficiency.
- Easy access to experts familiar with your networking environment; provides troubleshooting support 24x7 and service requests receive priority.
- Senior-level engineer provides network-level diagnosis and analysis; isolates the root cause of chronic problems and recommend corrective actions.
Learn More About Focused Technical Support Service
- See more about Focused Technical Support Services At-A-Glance. (PDF - 644 KB)
- Get all the detailed information for all 4 services using the Focused Technical Support Data Sheets:
- Cisco Technical Support Operations Management Service Data Sheet (PDF - 170 KB)
- Cisco High-Touch Operations Management Service Data Sheet (PDF - 190 KB)
- Cisco High-Touch Technical Support Service Data Sheet (PDF - 180 KB)
- High Touch Engineering Service Data Sheet (PDF - 228 KB)
Focused Technical Support Case Studies
Improving Healthcare Operations
Medical testing company improves point-of-care delivery using High-Touch Operations Management Services.
24 Hour Expert Support
Telstra has complete faith in their high-touch operations manager because he understands their business objectives and network architecture.
Growing Customer Loyalty
Food retailer gets closer to their customers with a redesigned data center.
In House Service Expertise Helps IT Department
Cisco IT saves time reduced IT service delivery times from weeks to minutes with Services from Cisco.
Creating a New Class of Enterprise-Cloud Services
Savvis delivers tiered cloud services, offering more agility, availability and security, for lower operational cost.
Improve IT Governance
Ventelo migrated from a reactive to proactive service management environment with Network Optimization Support and High-touch Technical Support services.