Technical Services Newsletter

New Products & Services

Cisco Smart Call Home to Support End-to-End Enterprise Devices

Many enterprise customers are already benefiting from Smart Call Home. This embedded support feature of Cisco SMARTnet Service provides higher network availability and operational efficiency. Smart Call Home is an award-winning* proactive network diagnostics and real-time alert capability that can identify problems and provide remediation steps before business is affected.

The primary focus has been support for devices in the data center, which include Cisco Catalyst 6500 Series Switches, Cisco Nexus 7000 and 5000 Series Switches, and Cisco MDS 9000 data center products. Additional data center products, including the Cisco Catalyst 4900 Series Switches, will be supported over the next six months.

The roadmap for Smart Call Home product support is quickly accelerating beyond the data center. During the next six months, the following Cisco products will be phased into Smart Call Home product support: Cisco Catalyst 4500, Cisco 7300, and Cisco 7200 products. Support for a majority of mainstream Cisco products, including Cisco ASR 1000 devices; Cisco 800 Series Routers; and Cisco 1800, 2800, and 3800 Series Integrated Services Routers, will quickly follow.

Product Manager Tim Johnson is committed to bringing enterprise customers the benefits of Smart Call Home real-time troubleshooting. "Networking customers will now be able to receive the availability and operational efficiency benefits of a call-home solution that data center customers have determined is a basic requirement."

Smart Call Home is easy to configure. To download the correct software release for your device and appropriate Quick Start Guide, visit the Smart Call Home website.

Smart Call Home is available as part of the Cisco SMARTnet Service; there is no additional cost.

*Cisco Smart Call Home received the 2008 SSPA STAR Award for Best Embedded Product Support.

New Edition of the Cisco Product Quick Reference Guide Now Available

The February 2009 edition of the Cisco Product Quick Reference Guide is now available. This guide presents an overview of Cisco products, services, and solutions for every part of your business. A compact, portable, and easy-to-use reference tool, the guide includes brief overviews, important features, technical specifications, part numbers, and ordering information.

New features and information in this edition include:

  • Built-in tabs to find products even quicker
  • Expanded services descriptions by technology in each chapter
  • Cisco WebEx Meeting applications
  • Cisco Physical Security products
  • Cisco CRS-1 Carrier Routing System
  • Cisco Catalyst 2975 Series Switch
  • Cisco Aironet 1140 Series Access Point
  • Cisco Unified Workspace
  • Cisco MXE 3000 Media Experience Engine
  • Cisco TelePresence System 500 and 3200
  • Cisco Nexus 2000 and 1000v Series Switches, and many more

If you appreciate being able to find current product and service descriptions at your fingertips, order your copy of the guide today.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the February release include documentation for the following:

  • Cisco Active Network Abstraction 3.6 Service Pack 4
  • Cisco MDS 9000 Family Fabric Manager
  • Cisco PGW 2200 Softswitch

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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