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Technical Services News
August 2007

Updates to TSRT and SVO Submit Tool

Recent updates were made to the Cisco TAC Service Request Tool (TSRT) and the Service Order (SVO) Status and Submit Tools. These minor changes are designed to help streamline their respective processes. More...

MPLS and Next-Generation Networks

This month’s Chalk Talk article provides network managers with a precise guide for evaluating the benefits of MPLS-based applications and solutions. It further guides you through the business case for MPLS by exploring other technology alternatives, including their applications, benefits, and deficiencies. More...

7600 Cheat Sheet

This month's Reader Tip provides a command cheat sheet for the 7600 platform. More...

New Security Video Available through TechWiseTV

In "Architecting a Multilayer Security Approach," Cisco security experts illustrate the value of a multilayer approach to stop attacks to your network. More...

New Sydney CCIE Location

The CCIE exam in Sydney, Australia, has moved to a new location. More...

Transition to New Certifications Management Tracking Database

As a result of the new test delivery strategy announced last month, upcoming enhancements are necessary for the online exam registration, tracking, and customer notification systems. More...

Unlocking New Value

Appearing on, this article by Cisco expert Bob Beliles explains the benefits of running security operations over a converged IP-based network. It also looks at the practical and procedural aspects of making this type of transition. More...

Networking Professionals Connection

Check out current and upcoming events and discussions through Networking Professional Connection. More...

Note: For your convenience, articles also appear below.

Security Advisories

Technical Documents

LAN Switching

Security & VPN

Voice and Unified Communications


Field Notices

Cisco IOS

Interfaces & Modules


Security & VPN

Storage Networking

Voice and Unified Communications


Updated Technical Documentation

LAN Switching

Security & VPN

Recent Updates to TSRT and SVO Submit Tool

Recent updates were made to the Cisco TAC Service Request Tool (TSRT) and the Service Order (SVO) Status and Submit Tools. These minor changes are designed to help streamline their respective processes.

The updates include:

  • TSRT -- A recent modification was made to ensure that the correct query is generated, thus avoiding duplicate sites in the result set. Consequently, you will observe unique site addresses when selecting a contract different than the product/contract combination initially selected.
  • SVO Status -- A detailed option was added to the Audit Trail functionality. This option shows all audit history plus hold, apply, and release information. Audit history details were incorporated to show that an order has been auto-dispatched.
  • SVO Submit -- A message for Premium Next Business Day (NBD) orders is displayed when you try to schedule delivery time earlier than NBD. Further, a specific shipping method is supplied when you request a ship date for a specified order.

These updates are intended to help enhance your experience while working with the TSRT and SVO Submit Tool.

For additional details on these updates, download this overview.

Visit the Cisco TAC Service Request Tool and Cisco SVO Submit Tool today. Note: These tools are available only to registered customers with a valid service contract.

Not registered with Register today and begin taking advantage of Cisco tools and information.

New Reader Tip: 7600 Cheat Sheet

When converting from a 7200/7500 platform to a 7600 platform, there are many new commands that are specific to the 7600 platform. It is often confusing to remember all of them, so I have created a "7600 Cheat sheet":

show catalyst [Catalyst 6000 info]
show cwan [Catalyst WAN info]
show diagnostic result [Diagnostics]
show diagnostic result [Diagnostics]
show fabric [Crossbar switching data]
show fm interface <interface-id> [Feature Manager]
show ibc br [Traffic to CPU]
show inventory [Equipment inventory]
show idprom module n [IDPROM info]
show mac-address-table [MAC]
show mls [Multilayer switching]
  show mls statistics  
  show mls netflow ip nowrap  
  show mls status [undocumented]
show module [Linecard info]
show platform [hardware]
show power [Power info]
  show platform hardware pfc mode  
show tcam [TCAM info]
  show tcam detail  
show upgrade fpd [Field Programmable Device upgrade]
attach n [Connect to SUP]
hw-module [Reset of power-cycle specific module]
remote command switch show xxxx [Connect to SUP]
ipc-cons n [Connect to Flexwan - undocumented]

-Hank Nussbacher, Nussbacher Consulting, Kfar Saba , Israel

To learn more about Reader Tip submission and guidelines, visit the Reader Tip submission page. If your Tip is selected for publication, you will receive a complimentary Cisco polo t-shirt from the Cisco Technical Services Newsletter staff.

Note: All tips published in the Cisco Technical Services Newsletter are reviewed by Cisco technical support engineers; however, the Cisco Technical Services Newsletter and Cisco cannot guarantee the accuracy or completeness of these tips.

TechWiseTV: "Architecting a Multilayer Security Approach"

To stop hackers and data thieves, you have to know how they think and work. In this 60-minute video, Cisco security experts Robb Boyd, Jimmy Ray Purser, and Chris Jackson reveal their methods by breaking into a live network built on the set and launching a multiphased attack through a wireless access point, mapping the network, and gaining access to valuable customer data.

In this video, you will:

  • See how a multilayer approach to security can help you identify, locate, isolate, and stop malicious attacks before they cause serious damage.
  • Discover the vulnerabilities of wired and wireless networks, and what you need to do to make sure that your remote access points cannot be used to gain entry and access to valuable customer data.
  • Learn how you can effectively secure your network from both outside and inside abuse without disrupting your business.

Learn more and register to view video.

New Sydney CCIE Location

The CCIE lab in Sydney , Australia , has recently moved to a new location in St. Leonards. For complete information on the Sydney lab, visit the Sydney, Australia lab exam page.

Transition to New Certifications Management Tracking Database

We recently communicated to you about the decision to shift to a "primary vendor" strategy for the delivery of Cisco certification exams (both written and hands-on lab exams), such as the Cisco CCNA and CCIE exams. After extensive research, Pearson VUE was chosen as the primary test delivery partner.

This new test delivery strategy also requires us to enhance our online exam registration, tracking, and customer notification systems. Cisco is working closely with Pearson VUE to develop new capabilities in these areas. However, during this development period, there may be certain features of the previous online registration system that are temporarily unavailable due to the rapid construction of a new online exam registration and tracking system. We appreciate your patience as we enhance and improve our certification programs and operations. Over time, you will begin to notice significant improvements in the way we process your certification needs online.

If you have questions:

  • A general FAQ about the primary vendor strategy has been posted. This Website will be updated regularly as new information and developments are announced.
  • If you have primary vendor strategy questions that are not addressed by the above FAQ, or if you need assistance registering online, please contact the Cisco Certification Online Support Team.
  • If you would like more information about taking a Cisco test at Pearson VUE, you will find a complete listing of customer service phone numbers at the Pearson VUE Website.

Thank you for your understanding and support.

Upcoming "Ask the Expert" Events and TechTalks from Networking Professionals Connection

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    • "Cisco Unified Communications Manager Business Edition," now through August 24
    • "Smart Call Home," now through August 24
    • "Cisco Unified Communications 500 Series for SMB," August 27 through September 7
    • " Enterprise WLAN Deployment," August 27 through September 7

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

  • TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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