News Updates

Cisco Product Identification Tool - UPDATE:
Online Tool Now Includes over 100 Card Products

The recently expanded Cisco Product Identification Tool now includes over 100 card products, in addition to more than 300 Cisco chassis models. This online tool provides detailed descriptions and illustrations showing the location of product serial number labels.

Accurate and accessible serial number information is important to you and to Cisco. The Cisco Product Identification Tool helps identify serial numbers for inventory purposes and for ensuring that you receive the appropriate level of technical support. Future releases of the tool are planned to cover even more Cisco product offerings, and to provide instructions for remote (electronic) serial number retrieval.

Visit the Cisco Product Identification Tool today at:

tools.cisco.com/Support/CPI/index.do
(available to registered users only)

Not registered with Cisco.com? Visit the URL below to register and begin taking advantage of this and many other useful tools:

tools.cisco.com/RPF/register/register.do

Cisco Technical Support & Documentation Website - UPDATE:
Website Honored by ASP and SSPA

In April, the Association of Support Professionals (ASP) named the Cisco Technical Support & Documentation Website one of the "10 Best Web Support Sites." Because this was the fourth time the Website has been named to the list, the site has ascended into the ASP "Web Support Hall of Fame," an honor given to only four other Websites worldwide.

A panel of judges with expertise in Web support design and implementation select the ASP award winners using a scoring system based on 25 performance criteria. The scoring system covers the following areas:

• Overall usability, design, and navigation
• Knowledge base and search implementation
• Interactive features
• Personalization
• The major Website development challenge

In addition to the April ASP award, in March, the Service & Support Professionals Association (SSPA) gave the Cisco Technical Support & Documentation Website its STAR Award for "Best Practices in Self-Service." This award recognizes the Cisco Issue-to-Resolution process used to deliver self-service on the Website.

This is the first year Cisco has won both awards from these two leading support associations.

To learn more about the ASP award, visit:

www.cisco.com/public/support/awards/award_asp.html

To learn more about the SSPA award, visit:

www.cisco.com/public/support/awards/award_sspa.html

Cisco Network Assistant - UPDATE:
Updated Software Application Helps with Switch Configuration Tasks

Cisco Network Assistant, a software application that manages standalone devices and device groups, now offers a wider range of hardware support for Catalyst 2950, 3560, 3750, 4500, and 4900 series switches. Using the application's graphical user interface (GUI), you can perform multiple configuration tasks without using command line interface (CLI) commands.

Using the updated GUI in Cisco Network Assistant 2.0, you can now apply actions to:

• Multiple devices and ports simultaneously for VLAN and Quality of Service (QoS) settings
• Inventory and statistics reports
• Link and device monitoring
• Software upgrades
• Many other networking features

For more information on Cisco Network Assistant 2.0, visit:

www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cna/v2_0/gsg/index.htm

You can review Cisco Network Assistant 2.0 Release Notes at:

www.cisco.com/en/US/partner/products/ps5931/prod_release_note09186a008044c6eb.html
(available to registered users only)

For specific information on software and hardware requirements of Catalyst 4500 series switches, please view the document, "Configuring Switches with Web-based Tools," at:

www.cisco.com/en/US/partner/products/hw/switches/ps4324/products_configuration_guide_chapter09186a00803b6e33.html
(available to registered users only)

Cisco Commerce Tools - UPDATE
Register Now for Webinars about the August Commerce Tool Enhancements

From August 3-12, Cisco will offer live, interactive Web seminars (Webinars) to educate and better prepare you for the upcoming enhancements to Cisco's Commerce Tools (Cisco Ordering Tool and Status Tool) that are scheduled to go live on August 15. The Webinars will be available at different times over the course of several days, so you should be able to choose a session based on language preference and a time that is convenient for you.

When you participate in a Webinar, you can:

• View the new and improved online Cisco Ordering Tool and Status Tool before they go live
• Watch a Cisco expert walk through the enhancements
• Ask questions in real time about tool changes

Sessions are filling quickly, so register now at:

www.cisco.com/commarch/html/tools/webinar.shtml

Networking Professionals Connection - UPDATE:
Upcoming "Ask the Expert" Events and TechTalks

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

• "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
  www.cisco.com/go/AsktheExpert


• "Troubleshooting Catalyst 29xx, 3550, 3560, and 3750 Series Switches," now through July 29
• "NetPro Redesign," now through July 29
• "Deploying Dynamic Multipoint VPN Solutions," August 1-12
• "Cisco Customer Voice Portal," August 1-12

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.

• TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:
  www.cisco.com/go/techtalk

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

www.cisco.com/discuss/networking

New Technical Tips

Cisco IOS

Tech Note:
Cisco IOS Software Release 12.4T

www.cisco.com/en/US/products/ps6441/products_tech_note09186a00804afba7.shtml

Tech Note:
Cisco IOS Software Release 12.3(2)JK

www.cisco.com/en/US/products/sw/iosswrel/ps5413/products_tech_note09186a00804ad4f4.shtml

Security Advisory:
RADIUS Authentication Bypass

www.cisco.com/en/US/products/products_security_advisory09186a00804ae616.shtml

Cisco TAC Case Collection Solution:
"squeeze" Command Does Not Work on a Cisco 2600 or 3600 Series Router with Cisco IOS Software Version 12.2; User Receives the "%Error squeezing flash" Error Message

www.ciscotaccc.com/core/showcase?case=K19979276

IP Routing and Routed Protocols

Tech Note:
GRE Tunnel Keepalives

www.cisco.com/en/US/tech/tk827/tk369/technologies_tech_note09186a008048cffc.shtml

Cisco TAC Case Collection Solution:
Only One Device Can Reach the Outside Network; All Others Are Not Translating

www.ciscotaccc.com/iprout/showcase?case=K51045755

LAN Switching

Tech Note:
Catalyst 6500/6000 Switch High CPU Utilization

www.cisco.com/en/US/products/hw/switches/ps708/products_tech_note09186a00804916e0.shtml

Q&As:
Catalyst 2950 Series Switches Quality of Service (QoS)

www.cisco.com/en/US/tech/tk389/tk813/technologies_q_and_a_item09186a00804976d3.shtml

Field Notice:
Catalyst 6000/Sup720 with Catalyst OS 8.3(1) to 8.3(6) and Earlier or 8.4(1) Images May Experience a "SYSTEM_FATAL_ERROR" - Software Upgrade Required

www.cisco.com/en/US/products/hw/switches/ps700/products_field_notice09186a00804830f1.shtml

Field Notice:
Catalyst 6000 Running Catalyst OS Images 8.3(4) through 8.3(6), 8.4(1), or 8.4(2), Redundant Supervisors and More than Two Inline Power Cards Fail when Doing HA Switchover - SW Upgrade Required

www.cisco.com/en/US/products/hw/switches/ps708/products_field_notice09186a00804976c5.shtml

Field Notice:
System Clock Stuck at 00:00:00 - Catalyst 5000 Switch Running Either a WS-X5540 or X5550 and Catalyst OS 6.4(14) through 6.4(16)

www.cisco.com/en/US/products/hw/switches/ps679/products_field_notice09186a008049b41b.shtml

Cisco TAC Case Collection Solution:
Runts and CRC Errors Increment in the "show interface" Command Output on a Cisco IOS Based Switch, or FCS Errors and Runts Increment in the "show port" Command Output on a Catalyst OS Based Switch due to a Duplex Mismatch

www.ciscotaccc.com/lanswitching/showcase?case=K19375172

Network Management

Tech Note:
Equivalent MIB Objects for Frame Relay "show" Commands

www.cisco.com/en/US/tech/tk648/tk362/technologies_tech_note09186a0080483107.shtml

Tech Note:
Equivalent MIB Objects for VoIP "show" Commands

www.cisco.com/en/US/tech/tk648/tk362/technologies_tech_note09186a008048349c.shtml

Field Notice:
Management Center for IPS Sensors (IPS MC) 2.1 Has a Serious Defect when Updating or Upgrading 5.x Sensors

www.cisco.com/en/US/products/sw/cscowork/ps3990/products_field_notice09186a00804a38ac.shtml

Cisco TAC Case Collection Solution:
Campus Manager Clients Generate a "Cannot Connect to ANI Server" error

www.ciscotaccc.com/nms/showcase?case=K11853797

Optical

Configuration Example:
Use NAT to Hide the Real IP Address of ONS 15454 to Establish a CTC Session

www.cisco.com/en/US/products/hw/optical/ps2006/products_configuration_example09186a00804af689.shtml

Configuration Example:
Use PAT to Establish a Session between CTC and ONS 15454 when CTC Is inside the Firewall

www.cisco.com/en/US/products/hw/optical/ps2006/products_configuration_example09186a00804ade6b.shtml

Tech Note:
Failure to Launch CTC in Spanish Windows XP Professional

www.cisco.com/en/US/products/hw/optical/ps2006/products_tech_note09186a00804af80d.shtml

Tech Note:
CTC Fails to Initialize due to JRE Compatibility Issues and Missing Statements in the Java Policy File

www.cisco.com/en/US/products/hw/optical/ps2006/products_tech_note09186a00804acd8f.shtml

Tech Note:
Guideline to Provision Timing on ONS 15454

www.cisco.com/en/US/products/hw/optical/ps2006/products_tech_note09186a0080482baf.shtml

Tech Note:
CTC Issue with Internet Connection Firewall on Windows XP

www.cisco.com/en/US/products/hw/optical/ps2001/products_tech_note09186a008048bad1.shtml

Tech Note:
Frequently Requested Information to Troubleshoot Optical Issues

www.cisco.com/en/US/products/hw/optical/ps2001/products_tech_note09186a008048d518.shtml

Tech Note:
Load the Minimum IOS Configuration into ML-Series Card

www.cisco.com/en/US/products/hw/optical/ps2006/products_tech_note09186a00804a16bb.shtml

Field Notice:
ONS 15600-192L4LR1550 - False Laser Bias Current Alarm

www.cisco.com/en/US/products/hw/optical/ps4533/products_field_notice09186a00804afdc5.shtml

Field Notice:
ONS15600-R5.0.2 - Bridge and Roll Procedure Update for UPSR Protected Cross Connects

www.cisco.com/en/US/products/hw/optical/ps4533/products_field_notice09186a008048301a.shtml

Field Notice:
ONS15454 and ONS15327, R4.6.1 and Later PDI-P Insertion to Non-Conforming Equipment Can Cause Outages during or after Software Upgrades

www.cisco.com/en/US/products/hw/optical/ps2001/products_field_notice09186a0080484aed.shtml

Field Notice:
ONS 15600-TSC with Pre R5.0.2 Software - Database to Flash Drive Sequencing

www.cisco.com/en/US/products/hw/optical/ps4533/products_field_notice09186a008048dbe7.shtml

Routers

Tech Note:
Troubleshoot Issues on dLFIoLL/dLFIoATM/dLFIoFR/dMLP/dMLFR Interfaces

www.cisco.com/en/US/products/hw/routers/ps359/products_tech_note09186a00804b18e3.shtml

Field Notice:
PWR-3660-DC= Has Reached End of Life; the New Part Number Is PWR-3660-DC-U=

www.cisco.com/en/US/products/hw/routers/ps274/products_field_notice09186a008049dd23.shtml

Field Notice:
64K Compact Flash Failure May Cause Service Interruption on 1800, 2691, 2800, 3700, and 3800 Series Routers

www.cisco.com/en/US/products/hw/routers/ps282/products_field_notice09186a00804a7abf.shtml

Security and VPN

Configuration Example:
VPN/IPsec with OSPF (PIX Version 7.0 or ASA)

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a00804acfea.shtml

Configuration Example:
VPN 3000 Network Access Device 4.7.1 NAC Administration and Configuration

www.cisco.com/en/US/products/hw/vpndevc/ps2284/products_configuration_example09186a008049863d.shtml

Configuration Example:
VPN 3000 Network Access Device 4.7.0 NAC Administration and Configuration

www.cisco.com/en/US/products/hw/vpndevc/ps2284/products_configuration_example09186a008049863d.shtml

Configuration Example:
WebVPN Capture Tool on the Cisco ASA 5500 Series Adaptive Security Appliance

www.cisco.com/en/US/products/ps6120/products_configuration_example09186a00804a3718.shtml

Q&As:
Cisco Security Agent

www.cisco.com/en/US/products/sw/secursw/ps5057/products_qanda_item09186a008049ad72.shtml

Security Advisory:
Cisco IPSec VPN Implementation Group Name Enumeration Vulnerability

www.cisco.com/en/US/products/hw/vpndevc/ps2284/products_security_notice09186a00804a7912.html

Cisco TAC Case Collection Solution:
How to Configure Routing on the PIX Firewall

www.ciscotaccc.com/security/showcase?case=K18053080

Voice and IP Communications

Configuration Example:
Reordering Cisco Unity 4.0(5) Installation Procedures to Reduce the Amount of Software Installed at the Customer Site

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00804afb99.shtml

Tech Note:
LDAP Server Failover Configuration for IPCC Express Edition

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00804b4982.shtml

Tech Note:
IPCC Express CRA Editor Displays Blank Palette at Launch

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00804b19a0.shtml

Tech Note:
Real-Time and Historical Agent Data Is Unavailable in IPCC Enterprise

www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00804af6af.shtml

Tech Note:
Add Languages to Spell Check in Cisco E-Mail Manager

www.cisco.com/en/US/products/sw/custcosw/ps840/products_tech_note09186a00804af83a.shtml

Tech Note:
MeetingPlace Server Telephony Onsite Verification Procedures

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00804ab8f7.shtml

Tech Note:
Shrink the CDR/CAR Database Size

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008049aab0.shtml

Tech Note:
CTI Desktop Asserts when the ECC Variable Exceeds a Certain Length

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080482ba5.shtml

Tech Note:
PG and CG Do Not Fail over in the Duplexed Mode

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008049bd4e.shtml

Tech Note:
IP Dialer Failure for IPCC Enterprise

www.cisco.com/en/US/products/sw/custcosw/ps524/products_tech_note09186a008049a24c.shtml

Tech Note:
Use Nuance ASR to Set Interdigit Timeout when You Collect Spoken Digit String

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00804a7524.shtml

Tech Note:
Export Cisco CRS 3.x Data to a Customer Data Warehouse

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00804a5ddf.shtml

Tech Note:
Back Up and Restore the WebView Database

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00804a30bf.shtml

Tech Note:
Enable Dialer TCD in Outbound Option

www.cisco.com/en/US/products/sw/custcosw/ps524/products_tech_note09186a00804909db.shtml

Q&As:
NetBEUI Protocol on Windows 2000

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_qanda_item09186a0080485e4f.shtml

Field Notice:
MGCP Controlled Announcement Fails with File Not Found on AS5XXX Routers

www.cisco.com/en/US/products/hw/iad/ps497/products_field_notice09186a00804b193d.shtml

Field Notice:
Cisco Voice Gateways May Experience Reloads when Receiving Multicast Music on Hold with Cisco CallManager

www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_notice09186a0080484fb4.shtml

Field Notice:
Cisco CallManager Express Sites May Experience One-Way Audio with Cisco Unity Express Auto-Attendant Call Transfers to IP Phones

www.cisco.com/en/US/products/sw/voicesw/ps4625/products_field_notice09186a0080484fce.shtml

Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft June 2005 Security Updates

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_field_notice09186a00804a24bc.shtml

Field Notice:
BTS10200 on Sun 1280 Requires Firmware Upgrade for Clock Slip

www.cisco.com/en/US/products/hw/vcallcon/ps531/products_field_notice09186a00804a36d9.shtml

Field Notice:
Newer European Intel Dialogics May Fail when Installed

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_field_notice09186a0080490e4c.shtml

Security Advisory:
Cisco 802.1x Voice-Enabled Interfaces Allow Anonymous Voice VLAN Access

www.cisco.com/en/US/products/sw/voicesw/ps556/products_security_notice09186a008048e0d6.html

Cisco TAC Case Collection Solution:
CAD Login Fails with a Licensing Error

www.ciscotaccc.com/voice/showcase?case=K10287804

WAN

Field Notice:
MGX8850, MGX8230, MGX8830, and MGX8250, Images 1.3.10 and 1.3.11 Only: When Default Password is Changed and Displayed, the Password Table Will Contain Invalid Entries

www.cisco.com/en/US/products/sw/ps2346/ps1933/products_field_notice09186a008048f4d7.shtml

Cisco TAC Case Collection Solution:
User Is Unable to Configure the "service policy output" Command due to an Exceeded Reserve Bandwidth for Class of Service Traffic Management

www.ciscotaccc.com/atm/showcase?case=K15701684

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