Cisco's Technical Support and Documentation Website was recognized by the Service and Support Professionals Association (SSPA) with the 2005 STAR Awards for Best Practices in the Self-Service Category.
"SSPA STAR Awards for Best Practices recognize companies for developing, refining, implementing, and benchmarking innovative business processes for service & support delivery," said Bill Rose, SSPA founder and executive director. "The winners can be particularly proud as they were selected by a committee of their peers."
Cisco received the award for the Company's Issue-to-Resolution process which rapidly determines customer issues which appear with significant frequency and develops and publishes solutions on the Technical Support and Documentation Website.
Also this Spring, Cisco's was cited as one of the "Ten Best Web Support Sites" by the Association of Support Professionals (ASP). This is another prestigious award that showcases excellence in online service and support. Cisco Systems was also named to ASP's Web Support Hall of Fame, which honors sites that have been named among the "Ten Best" for at least four years. Only four other companies have made it into ASP's Hall of Fame. This is the first time in Cisco's history that Cisco has won both the ASP and the SSPA awards for support website in the same year.
About the SSPA
With a membership of 24,000 professionals working in over 2,700 service and support organizations worldwide, the Service & Support Professionals Association (SSPA) is the leading advisory, community and education trade group for the global tech support industry. SSPA's core constituents are the executives and managers responsible for service and support operations, and overall customer relations, at the world's leading IT companies. SSPA provides (1) research and expert analysis of emerging business issues, (2) conferences, professional development, and other curricula promoting industry best practices, (3) rigorous certification and awards programs that identify and celebrate exceptional customer service, and (4) active advocacy in the business and IT press on issues important to service & support providers.