IPCC Express CRA Editor Displays Blank Palette at Launch

Introduction

This document describes why you see a blank palette when you launch the Customer Response Applications (CRA) Editor in a Cisco IP Contact Center (IPCC) Express environment. The document also provides a possible solution to the problem.

Prerequisites

Requirements

Cisco recommends that you have knowledge of this topic:

• Basic IPCC Express administration

Components Used

The information in this document is based on the IPCC Express versions 3.1 and 3.5.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Problem

After you download and install the CRA Editor plug-in, the CRA Editor displays a blank pallet, as Figure 1 shows.

Solution

Likely, the cause is a problem with the license.properties file. The file becomes corrupt when you save the file locally.

Complete these steps in order to fix the problem:

Note: This procedure assumes that you have installed the CRA Editor on the PC that displays the blank palette.

1. Open AppAdmin in a browser.

2. Choose Tools > Plug-ins.

3. Click Cisco CRA Editor.

4. Right-click Download the directory access configuration file, and choose Save Target As....

   In Figure 2, arrow A shows Download the directory access configuration file, and arrow C shows Save Target As....

   Figure 2—CRA Administration

   

5. Save the file ccndir.ini in the folder C:\WINNT\system32\ccn.

   Note: Overwrite an existing file, if necessary.

6. Click Close in the Download Complete window.

7. Right-click Download the license.properties file, and choose Save Target As....

   In Figure 2, arrow B shows Download the license.properties file, and arrow C shows Save Target As....

8. In the Save as type: field, choose All Files, and in the File name: field, change the name to license.properties.

9. Save the file in the folder C:\Program Files\wfavvid.

   Note: Overwrite an existing file, if necessary.

10. Click Close in the Download Complete window.

11. Open the CRA Editor.

    The blank palette should not appear.

Related Information

• Technical Support & Documentation - Cisco Systems