Game Developer Ensures 'Over-the-Top' Service

Cisco Smart Net Total Care provides proactive network maintenance

Perfect World Entertainment uses Cisco Smart Net Total Care to ensure network support matches explosive network growth.

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Cisco Smart Net Total Care is the proactive solution we needed. It gives us the visibility into our network that was previously missing.
- Network Operations Manager, Perfect World

Challenge

To proactively maintain all of the devices on the network.

  • Help network keep pace with rapid business expansion
  • Move from "break/fix" to proactive approach
  • Supplement limited IT staff with additional network support expertise

Solution

A combination of Cisco Services helped supplement expertise.

Results

Dramatically improved visibility and control over its installed base of equipment.

  • Achieved two months worth of savings in labor-related costs
  • Gained accurate, easy and instant access to state of network installed base
  • Positioned company to handle explosive forecasted growth in the future

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