Game Developer Ensures 'Over-the-Top' Service
Perfect World Entertainment uses Cisco Smart Net Total Care to ensure network support matches explosive network growth.
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Cisco Smart Net Total Care is the proactive solution we needed. It gives us the visibility into our network that was previously missing.- Network Operations Manager, Perfect World
Challenge
To proactively maintain all of the devices on the network.
- Help network keep pace with rapid business expansion
- Move from "break/fix" to proactive approach
- Supplement limited IT staff with additional network support expertise
Solution
A combination of Cisco Services helped supplement expertise.
- Cisco Smart Net Total Care provides proactive network maintenance
- Automated installed base discovery and analysis frees IT staff for strategic tasks
- Cisco Technical Support Operations Management facilitates problem solving and assists customer with support best practices
Results
Dramatically improved visibility and control over its installed base of equipment.
- Achieved two months worth of savings in labor-related costs
- Gained accurate, easy and instant access to state of network installed base
- Positioned company to handle explosive forecasted growth in the future
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Perfect World ensures network support matches explosive network growth.
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