The Cisco POWR tool allows Cisco customers to schedule an "online" pickup for the return of their contracted Service RMAs (Return Material Authorization). The tool currently is available to customers in the United States only.
It eliminates multiple manual steps, such as:
- Completing paper waybills
- Calling a carrier for pickup
- Contacting Asset Recovery if the waybill is lost
It provides online and e-mail acknowledgement with tracking number as proof of return
It terminates the Cisco Asset Recovery e-mail reminders
It provides an environmentally sound solution using today's technology
This is business standard for any transactional business-to-business process. Agreeing to "Terms of Use" allows both parties to acknowledge their responsibilities, limitations, liabilities, and more.
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As a courtesy, Cisco pays for U.S. Service RMA returns. You need not provide an account number to schedule a pickup using the Cisco POWR tool. The Cisco account number is programmed into the tool so that the carrier directly bills Cisco for the freight.
Cisco recommends customers use the Cisco POWR tool to schedule a service RMA return. However, Cisco will continue to supply prepaid waybills as an alternative for sites without Web or printer access.
You may phone Asset Recovery at 1 800 800 1180 ext. 67284 during normal business hours: Monday through Friday, 6 a.m. to 6 p.m. PST. If you call after or before these hours, you may leave a message and an Asset Recovery representative will contact you the next business day.
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Wrong RMA number: Please double check the service RMA number and re-enter the correct one. The service RMA number will start and end with a letter, ie. CxxxxxxA, DxxxxxxB etc.
The RMA information had not been transferred from Cisco to the interface at the time you attempted to use the tool. Please allow three hours for system data transfer from the time of RMA receipt.
Currently, the Cisco POWR tool is specifically designed for customers who are returning their contracted Service RMA's. RMAs that were created under the Cisco Field Notice Program, or Sales related returns, such as DOA's, tradein, or return for credit, etc., will not be recognized by the Cisco POWR tool.
The RMA is a Ship Only RMA: In RMA / Service Order Status Tool (http://www.cisco.com/pcgi-bin/front.x/agents/svo_tools/SVOStatusDispatcher), if the RMA return "reason code" is SONDNB, then the RMA is a Ship Only RMA and you don't need to return the defective part to Cisco.
If your case doesn't match any of the above, please contact the Asset Recovery team at 408 526 7284 / 1800 800 1180 ext. 67284, or e-mail asset-recovery@cisco.com
We encourage customers to discard the UPS paper waybill and log onto www.cisco.com/go/logistics to use the Cisco POWR tool to schedule an online return The paper waybill is provided as an alternative solution to sites that may not have Web or printer access.
If you have requested Engineer Failure Analysis (EFA), enter both the EFA number and the serial number. In all other circumstances, the serial number is optional. However, Cisco recommends customers enter device serial numbers for their own return records.
No. Please cancel the original pickup and reschedule a pickup using the Cisco POWR tool. To cancel a pickup, please re-enter the RMA number and click the "cancel" button. If you are not able to cancel the original pickup, contact the Asset Recovery team at 408 526 7284/1800 800 1180 ext. 67284, or e-mail asset-recovery@cisco.com
Please contact the Cisco Asset Recovery team at 408 526-7284 / 1 800 800-1180 ext. 67284 or e-mail asset-recovery@cisco.com. Cisco will contact the carrier to reschedule a pickup.
You may return configured parts, such as memory, modules or cards, together with the main part in one box and use one printed shipping label. If you have printed multiple shipping labels for configured parts, please put the printed labels inside the box. The receiving team at Cisco will receive in all parts in the box against the RMA number.
For non-configured parts, please reuse the original packaging material and pack each part individually. Please tape a printed shipping label to each box when return.
The printed label should be placed inside the plastic envelope that contained the paperwork you received with the replacement part. Please remove the replacement part paperwork, fold the printed shipping label in half, ensuring that the bar codes are facing up, and place the label inside the plastic envelope. If the envelope is missing, you may tape the label securely to the box.
Fax: Please print a hard copy of the shipping label and fax it to the third party.
E-mail: On the shipping label page, please go to "Edit" and choose "Select All", then copy and paste the label to Microsoft Word. You can e-mail the word document as an attachment to a third party.
Note: Please do not use "Save Picture As" function.
FedEx, the light weight carrier, will issue you a tracking number, which you may enter after pickup at http://www.fedex.com, or, contact the Asset Recovery team.
To obtain information regarding a heavyweight return, contact the Asset Recovery team at 408 526 7284 or 1 800 800 1180 ext. 67284, and provide the HAAS tracking number you were issued.
Please allow seven calendar days for receipt of RMAs from date of return. Checking the RMA return status does require a registered cisco.com user ID. If you would like to track the receiving status, please visit: http://cco.cisco.com/cgi-bin/front.x/agents/svo_tools/SVOStatusDispatcher
Your tracking number is your return receipt. Using Cisco POWR tool allows nightly updates of Cisco database on the day your RMA is picked up. This shows your return as "in-transit" and will close the RMA upon receipt. Cisco takes ownership of the part upon carrier pickup.
