The POWR application requires a PC connected to the Internet that is running one of the following Web browsers: Microsoft Internet Explorer 8.0 or higher, Mozilla Firefox (3.9,5,6 or higher), Apple Safari 5.1 or higher and Google Chrome 12 or higher.
POWR 2.0 has the capability to reschedule shipments. This is done via the Shipment Management function by selecting the shipment(s) to be rescheduled. Not all carriers support reschedule requests; POWR 2.0 will inform you via a message if reschedule is not supported for a specific request.
As a courtesy, Cisco pays for Service RMA returns. You need not provide an account number to schedule a pickup using the Cisco POWR tool. The Cisco account number is programmed into the tool so that the carrier directly bills Cisco for the freight.
Cisco recommends customers use the Cisco POWR tool to schedule a service RMA return. However, Cisco will continue to supply prepaid waybills for US Service returns as an alternative for sites without Web or printer access.
Yes, by logging in with your Cisco.com account, you get access to additional functionality, such as saving contacts, managing shipments, updating user profiles, setting notification preferences, reporting, resuming saved shipments and more.
Note that when accessing POWR 2.0 via your Cisco.com account, your searches will return all RMAs and shipments associated with your profile information, such as contract number or bill-to ID.
Cisco.com is the primary online interface for Cisco customers and partners. It is the foundation of a suite of interactive, networked services that provide immediate, open access to Cisco information and resources 24 hours a day, 7 days a week, from anywhere in the world, to facilitate business processes for its constituents. To obtain Cisco.com access, please visit: http://tools.cisco.com/RPF/register/register.do
No, POWR simply requires you have a valid, open RMA (an 'open' RMA means that the RMA must have lines to be returned and is currently open in SVO). Please note that accessing POWR via a Cisco.com account provides access to additional tool capabilities.
The RMA must be open and have a valid RMA Type. If both requirements are met and this error message is still received, open a case with the Cisco Returns Support Team to identify a possible system issue.
Shipments are processed and validated at receiving depots and the RMA is subsequently closed. If there are any discrepancies identified during the receiving process and further action is required, your local Asset Recovery team will assist you with resolution.
For shipments returned as a palletized shipment, the shipment packaging is one or more pallets. In the Schedule Shipment step the number of pallets must be specified. This information is provided to the carrier.
A shipment can be denied by the carrier for a number of reasons, such as invalid or incomplete address details, service availability, package dimensions, and more. Denial of shipment will occur at the time the scheduled pickup is confirmed.
Login using a valid RMA number/email address: The email address must be the same email address used for scheduling the pickup. In the dashboard, enter the shipment ID or tracking number and select 'Search' in the Search Shipment section. Optionally you can select Advanced Search and enter your search criteria.
Login via Cisco.com account: Select 'Search' in the Search Shipment section of the dashboard. Optionally you can select Advance Search and enter your search criteria.
Place the defective unit in the packaging of the replacement part or in a box that allows 5 cm's of space around the part and fill up this space with material that protects the unit against damages during transportation.
Cisco prefers that you ship every defective unit in each own box if they are not assembled.
Fold the shipping label in half and place in a plastic envelope on the outside of the box, or tape securely to the outside of the box.
Please make sure the barcodes are facing upwards and cover or remove any previous shipping labels.
For the other shipping documents:
Sign and date both copies of the COLLECTION MANIFEST (DETAIL) produced for each shipment and ask the carrier to sign these on collection.
Hand over one copy to the carrier and retain the other copy for your records. This document can be used as proof of collection by the carrier.
FOR SHIPMENTS FROM OUTSIDE THE EUROPEAN UNION (EU):
If you are shipping from a non EU country two CONSIGNMENT NOTEs will also be printed for each shipment.
Attach the Receiver's copy to the first box of the shipment with the shipping label.
Hand over the Custom's copy to the carrier for Custom's purposes.
You will also need to produce a Commercial Invoice to accompany the shipment. The POWR tool can produce this.
Six (6) copies of the Commercial Invoice need to be provided for each shipment.
Attach one copy to the first box of the shipment and then hand over the other five (5) copies to the carrier on collection.