The impact of video conferencing on innovation and productivity is only just starting to be felt. Critical business processes, from customer service to problem solving, are being deployed using online conferencing methods.
Get up to speed on the advantages of video conferencing by downloading the Forbes Insights paper, which outlines the latest research on the top 8 ways video conferences are helping companies improve their business advantage.Preview
No matter how you describe it—video communications, video conferencing, web conferencing, or telepresence—it's now a part of corporate life. Already, we see the advantages of video conferencing as a staple of executive conference rooms. Many larger organizations maintain in-house or contracted video communications and web conferencing capabilities for special events and presentations.
Now, thanks to easy-to-use video conference technology and affordable options, a wide range of employees—from executives to corporate trainers, customer service representatives, salespeople, and remote workers—are discovering the benefits of video conferencing for collaboration.
Since most communication is nonverbal, video conferencing fills a huge gap that has long existed within organizations. A web conference with video helps managers, knowledge workers, salespeople, and customer-service employees to better convey and understand information that is being shared within projects or engagements.
As a result, new ideas can be acted upon and turned around faster, and with a higher degree of quality and customer input. By providing face-to-face interaction, web conferences with video serve as a middle ground between voice-only phone calls and in-person meetings. Video conferencing, with its face-to-face interaction, helps people read nonverbal signals, and helps build a sense of rapport.
Not only can a web conference with video play a role in enhancing employee-to-employee communications, it also facilitates critical business processes, including live customer service, online learning, and joint problem solving.
Get up to speed on the advantages of video conferencing by downloading the Forbes Insights paper, which outlines the latest research on the top 8 ways video conferences are helping companies improve their business advantage.
See benefits of Cisco video conferencing solutions.