Cisco IP Telephony for Release 4.x

The Cisco IP Telephony 642-444 CIPT-4.x is the exam associated with the CCVP and Cisco IP Communications Support Specialist certifications. Candidates can prepare for this exam by taking the Cisco IP Telephony (Part 1) and Cisco IP Telephony (Part 2) courses. This exam tests a candidate's knowledge of VoIP and PSTN components and technologies and the candidate's ability to describe, install, configure and support CCM 4.x products in a Cisco network, including such features as security and video. Topics covered include VoIP, PSTN, and CCM.

The following information provides general guidelines for the content likely to be included on this exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposed the guidelines below may change at any time without notice.

Perform an installation and initial set up of a CallManager cluster

• Describe CallManager cluster relationships
• Describe CallManager redundancy designs
• Configure DCHP, TFTP and NTP
• Determine which CallManager services are necessary and make sure the appropriate services are enabled

Configure Call Manager to support a call between any two endpoints on-cluster and off-cluster

• Explain the function of a CallManager group
• Describe the functions and usage of CSS and partitions
• Configure a route plan
• Explain digit analysis
• Describe and configure route patterns to route or block calls
• Explain route filters
• Explain discard digit instructions, translation patterns, and transformation masks
• Describe the functions of CallManager regions
• Describe the functions or usage of a device pool
• Explain the purpose of locations
• Configure CallManager and gatekeeper to support CAC
• Desribe the purpose and features of SRST and AAR
• Configure intercluster communications
• Configure voice gateways

Given a list of IP phone features, configure the CallManager to support the given feature set

• Configure call forward
• Configure MeetMe conferencing and conferencing resources
• Configure Music-on-hold
• Configure soft-key and IP phone button templates
• Configure multiple calls per line appearance
• Configure IPMA
• Configure Malicious Call ID
• Configure hunt groups
• Configure IP phone services
• Configure extension mobility
• Configure MRGs and MRGLs
• Configure other CallManager features and services

Secure an IP telephone network

• Explain Secure RTP and other components that help protect a CIPT network against threats
• Securing the CallManager Server - best practices/recommendations
• Describe the Cisco SAFE network design
• Configure SSL
• Configure IPSec
• Configure CallManager to use certificates
• Configure MLA (multi-level admin)
• Configure toll-fraud prevention
• Describe hardening IP phones

Given a specific set of IP telephony applications and tools, configure CallManager to support the applications

• Configure IP soft phone/IP communicator
• Install and configure BAT and TAPS to bulk add/manage phones/users
• Describe Call Detail Records and methods to extract
• Install and use BARS to backup publisher

Monitor and manage an IP telephony network using Internal Server Tools

• Describe the use of Serviceability tool
• Describe the use of Real-Time monitoring tool
• Describe the tools inherent in the operating system and database, and also provided by Cisco, to monitor CallManager operation

• Cisco IP Telephony Part 1 (CIPT1)
• Cisco IP Telephony Part 2 (CIPT2)

Courses listed are offered by Cisco Learning Partners—the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you.

A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.

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