Cisco IronPort offers distinct world-class Support Programs that allow our customers to select the program that best meets their individual business requirements.
Cisco IronPort's dedicated Customer Support Team provides personalized assistance to ensure that our customers receive the information required to keep their Cisco IronPort appliances at optimal performance. Our technically skilled Customer Support Team has a thorough understanding of the Cisco IronPort products and a structured escalation process which ensures that the appropriate Customer Support Engineers are assigned to resolve issues efficiently and effectively.
Frequently Asked Questions
Who is eligible to purchase a Cisco IronPort Support Program?
Cisco IronPort customers who have purchased a Cisco IronPort product and Cisco IronPort channel partners.
How to buy
Can Cisco IronPort channel partners sell Cisco IronPort Support Programs to their customers?
Yes. Cisco IronPort channel partners can sell Cisco IronPort Support Programs or their own support programs to their customers.
Partner Information
Platinum Plus Support
The Platinum Plus Support Program provides an extensive array of support offerings to assist customers in managing and protecting their mission-critical messaging infrastructure. The Platinum Plus Support Program includes 24 X 7 access to Customer Support Engineers and the online support offerings complete with its expansive knowledge base, the latest product documentation, release notes, tools, security alerts, and Service Request management. The Platinum Plus Support Program provides the benefit of a one hour response time to Priority 1 issues.
Additionally, the Platinum Plus Support Program offers personalized account-based services. The Platinum Plus support team assigned to each customer is familiar with each customer's implementation of Cisco IronPort products. Partnering with the Cisco IronPort Account Team, this program provides a superior personalized support experience.
Download the PDF
Platinum Support
The Platinum Support Program provides an extensive array of support offerings to assist customers in managing and protecting their mission-critical messaging infrastructure. The Platinum Support Program includes 24 X 7 access to Customer Support Engineers and the online support offerings complete with its expansive knowledge base, the latest product documentation, release notes, tools, security alerts, and Service Request management. The Platinum Support Program provides the benefit of a one hour response time to Priority 1 issues.
Download the PDF