| For fast access to Cisco Customer Service, including help on Order Status, Changes, Returns or Internet Commerce Tool assistance - use the online Customer Service Case Management tool. Cisco Service Levels Cisco Customer Service is committed to fast response with most cases receiving confirmation within eight hours and complete resolution within 48 hours. The time taken for the complete resolution of a case varies according to the complexity of the request; however we aim to resolve cases on average within 48 hours. To contact Cisco Customer Service, please refer to the e-mail addresses and phone numbers in these regions. |
| Asia Pacific | Japan | EMEA | The Americas |
| Asia Pacific | ||
| Country | Phone Support | Email Support |
| Australia | 1 800 688 936 | Internet Commerce ic-support-apj@cisco.com Customer Service cs-support-apj@cisco.com |
| Southern China | 10800 261 0291 | |
| Northern China | 10800 610 0291 | |
| Indonesia | 001 803 657 579 | |
| India | 000 800 650 1169 | |
| Korea | 0030 8610059 +822 3429 8008 |
|
| Hong Kong | 001 800 6161 7611 | |
| Malaysia | 00 800 6161 7611 | |
| New Zealand | 0 800 449 094 | |
| Philippines |
800 6161 7611* |
|
| Singapore | 800 6161 7611 | |
| Taiwan | 00 800 6161 7611 | |
| Thailand | 001 800 6161 7611 | |
| Japan | ||
| Country | Phone Support | Email Support |
| Japan | 0120-532-440 | Customer Service cs-support-nihon@cisco.com |
| EMEA | ||
| Country | Phone Support | Email Support |
| Europe, Middle East & Africa | +31 20 485 4500 | Internet Commerce ic-support-emea@cisco.com Customer Service cs-support-emea@cisco.com |
| France | 0800 505 136 | |
| Germany | 0800 101 6793 | |
| Spain | 900 846 084 | |
| United Kingdom | 0800 085 4852 | |
| The Americas | ||
| Country | Phone Support | Email Support |
| Canada | 1 800 553 6387 Option 3 |
Internet Commerce ic-support-canada@cisco.com Customer Service cs-support-canada@cisco.com |
| Latin America | 1 408 526 7208 Option 1 Spanish Option 2 Portuguese Option 3 English |
Internet Commerce ic-support-latam@cisco.com Customer Service cs-support-latam@cisco.com |
| USA | 1 800 553 6387 |
Internet Commerce ic-support-us@cisco.com Customer Service cs-support-us@cisco.com |
Additional Worldwide Contacts
Access additional Cisco Worldwide Contacts including Cisco Sales offices, corporate locations, Technical Assistance Center and more.
- Cisco Sales Offices By Country
- Technical Assistance Center