Only available for Gold, Silver and some selective Premiers certified, in the Cisco Shared Support program Cisco and channel partners provide technical support services to customers. Partners remain the primary contact for their customers, selling and delivering their own brand of services with access to Cisco technical expertise, software support, and logistics infrastructure

Cisco Shared Support Program is available in Latin America since July 31, 2005

Information for Partners

At-a-glance

Shared Support Framework Deliverables at-a-glan ( PDF)
Latam Eligibility Criteria at-a-glance ( PDF)
Introductory Kit ( PDF)

Migration Kit

Latam System Integrator External Operating Practices ( PDF)
Multi-Line Configurator User Guide ( PDF)
Ordering Tool Enhancement Guide ( PDF)
Ordering Tool User Guide ( PDF)
PMC User Guide ( PDF)
Renewals Handbook ( PDF)
GA CSSP User Guide ( PDF)
SCC User Guide ( PDF)

Cisco Shared Support Program Field Support

Service Support Center (SSC) – How to use it ( PDF)
Use the Service Suppot Center (SSC)