Unified Communications

Communicate Flexibly and Effectively

Help enable comprehensive and effective collaborative experiences.

Accelerate Collaboration in the Cloud

Empower employees to engage and innovate by collaborating in the cloud. (2:08 min)

Accelerate Collaboration in the Cloud
  • Call Control

    Call Control

    Unified communications call-control platforms deliver the right experience to the right endpoint.

    • Cisco Unified Communications Manager

      Cisco Unified Communications Manager

      • Simplified voice systems can help cut costs and simplify provisioning and maintenance
      • Comprehensive communications can help people collaborate more effectively
      • Embedded software capabilities advance mobility to help increase productivity, anywhere, on any device
      • Flexible deployment models align to your organization's needs
    • Cisco Business Edition 6000

      Cisco Business Edition 6000

      • Affordable, advanced unified communications and collaboration for up to 1000 users and 50 sites
      • Simplified deployment, management, and maintenance
      • Support for multiple applications on one virtualized platform
      • Scales with company growth; protect up to 99% of investment in all hardware, software, and licenses
    • Cisco Unified Communications Manager Express

      Cisco Unified Communications Manager Express

      • Simplified transition from legacy telephony systems for enterprise branch offices
      • Customizable, affordable, simple-to-deploy, and scalable branch solution
      • Localized call control, mobility, and conferencing plus data applications on Cisco Integrated Services Routers
  • Gateways

    Communications Gateways

    Flexible platforms provide unified communications services for all types of gateway and session-border-control deployments.

    • Cisco Expressway

      Cisco Expressway

      • Advanced collaboration gateways for Unified Communications Manager
      • Simple and highly secure, session-based collaboration outside the enterprise firewall
      • Extended reach with B2B, B2C, and remote and mobile worker collaboration
      • Comprehensive video, voice, content, presence, and instant messaging anywhere
    • Cisco Unified Border Element

      Cisco Unified Border Element

      • Connect voice and video from the enterprise network to service provider SIP trunks through a session border controller
      • Excellent interoperability with Cisco products, third-party PBXs, and service providers
      • Centralized, distributed, and hybrid deployment options
    • Cisco TDM Gateways

      Cisco TDM Gateways

      • PSTN, PBX, and analog device connectivity
      • Excellent interoperability with Cisco products, third-party PBXs, and service providers
      • Deployed on Cisco 2900 Series, 3900 Series, and 4451-X Integrated Services Routers
    • Cisco VG Series Gateways

      Cisco VG Series Gateways

      • Device support in Cisco and third-party unified communications deployments
      • Support for traditional analog phones, faxes, modems, and voicemail systems
      • Distributed or centralized deployment through low- and high-density gateways
  • Unified Communications Applications

    Unified Communications Applications

    Stay connected and productive with messaging, presence, enterprise social, and application development.

    • Cisco Jabber

      Cisco Jabber

      • Ready collaboration from any workspace with unified communications applications
      • Easy access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
      • Consistent user experience across devices – PC, Mac, iPhone, iPad, Android, Nokia, Blackberry
    • Cisco Unity Connection

      Cisco Unity Connection

      • Access to voice messages anytime, anywhere, on any device
      • Highly secure, scalable, and reliable solution
      • Flexible deployment options; reduced TCO
    • Cisco WebEx Meetings

      Cisco WebEx Meetings

      • Meet with anyone online to present, share, and collaborate
      • Organize and manage all meeting activities, and easily share files
      • Accelerate business results, increase team productivity, and lower costs
      • Use on multiple platforms and mobile devices
  • Telephony Extensions

    Telephony Extensions

    Cisco offers add-on solutions beyond our core functionality to address additional customer requirements.

    • Cisco Unified Attendant Consoles

      Cisco Unified Attendant Consoles

      • Console operator can quickly receive and dispatch incoming calls efficiently
      • Intuitive, personalized call handling can enhance customer satisfaction and responsiveness
      • Multiple deployment models are available
    • Cisco Emergency Responder

      Cisco Emergency Responder

      • Real-time location-tracking database and enhanced routing capabilities
      • Option to have emergency calls trigger notification of internal security teams with caller's location
      • No administrative support required to move phones or staff from or to another location
  • Licensing


    Licensing options meet your needs, regardless of business size, work styles, and toolsets.

    • Cisco Unified Communications System

      Cisco Unified Communications System

      • Integrate communications and collaboration products and applications to create collaborative, adaptive workspaces
      • Uses an intelligent, converged network as a platform for communications
      • Open, extensible platform makes services available both inside and outside the organization

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Learn 10 ways unified communications solutions differ. (PDF - 275 KB)

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Enhanced Communication

See how organizations use unified communications solutions to improve collaboration.

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Improve Your Cloud Advantage

Business leaders surveyed by Forbes Insight identify benefits of cloud collaboration.

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