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Service Management Solution
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Cisco 1105 Ethernet Subscriber Engine
CiscoWorks Voice Health Monitor
CiscoWorks IP Telephony Environment Monitor
CiscoWorks IP Phone Help Desk Utility
CiscoWorks IP Phone Information Utility
CiscoWorks Fault History
CiscoWorks Wireless LAN Solution

Service-level management is a critical component to ensuring high-quality, economic delivery of new world services over converged networks. Whether the service provider is the enterprise IT department or a third-party vendor such as an Internet service provider (ISP), customers and end users need assurance that business objectives will be met, and that critical network applications services will be available when needed. In many cases, a formal service-level agreement is required before a company will deploy a new technology, such as a virtual private network (VPN) or a new application, such as voice over IP (VoIP).

The Service Management Solution (SMS), part of the CiscoWorks2000 family of products, provides a practical way to manage end-to-end SLAs between enterprises and internal or external service providers. SMS defines and monitors SLAs, specifying traffic type, endpoints, and thresholds against key parameters such as latency, packet loss, and jitter. SMS sets real-time traps allowing prompt detection and correction of possible service degradation. Open XML programming interfaces enable full management of service levels through easy integration with in-house or third-party analysis and provisioning systems.

SMS comprises the Service Level Manager application, CiscoView, core CiscoWorks2000 framework and inventory subsystems, and one or more SLM Collection Managers (CM). SLM Collection Managers are distributable software agents providing job management and collection and aggregation of service level data generated by the Cisco IOS Software. The SMS bundle ships with an embedded CM as part of the Service Management Solution. Remote CMs are available, providing additional scalability, distribution, and resiliency.


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