   Service Management Solution   Cisco Solutions    CiscoWorks Cisco Catalyst 6500 NAM Access Point Name Manager CiscoWorks2000 for Mobile Wireless Mobile Wireless Fault Mediator CiscoWorks SNMS Cisco 1105 Hosting Solution Engine Service-Level Manager 2.0 VPN/Security Management Solution Cisco Secure Access Control Server CiscoWorks2000 Campus Bundle CiscoWorks Device Fault Manager Cisco AVVID Partner Program CiscoWorks Blue Cisco Traffic Director CiscoWorks Campus Manager CiscoWorks IPM CiscoWorks RME CiscoWorks RWAN Service Management Solution Cisco Secure User Registration Tool Cisco SwitchProbes Cisco QoS Policy Manager CiscoWorks for Windows CiscoWorks LAN Management Solution Cisco Intrusion Detection CiscoView CiscoWorks UNIX CiscoWorks2000 Voice Manager CiscoWorks ACL Manager CiscoWorks Management Center for Cisco Security Agents CiscoWorks Security Information Management Solution CiscoWorks Network Connectivity Monitor Cisco 1105 Ethernet Subscriber Engine CiscoWorks Voice Health Monitor CiscoWorks IP Telephony Environment Monitor CiscoWorks IP Phone Help Desk Utility CiscoWorks IP Phone Information Utility CiscoWorks Fault History CiscoWorks Wireless LAN Solution |
The Service Management Solution (SMS), part of the CiscoWorks2000 family of products, provides a practical way to manage end-to-end SLAs between enterprises and internal or external service providers. SMS defines and monitors SLAs, specifying traffic type, endpoints, and thresholds against key parameters such as latency, packet loss, and jitter. SMS sets real-time traps allowing prompt detection and correction of possible service degradation. Open XML programming interfaces enable full management of service levels through easy integration with in-house or third-party analysis and provisioning systems. SMS comprises the Service Level Manager application, CiscoView, core CiscoWorks2000 framework and inventory subsystems, and one or more SLM Collection Managers (CM). SLM Collection Managers are distributable software agents providing job management and collection and aggregation of service level data generated by the Cisco IOS Software. The SMS bundle ships with an embedded CM as part of the Service Management Solution. Remote CMs are available, providing additional scalability, distribution, and resiliency.
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