The CiscoWorks2000 IP Telephony Management Solution is a comprehensive suite of management applications that ensure the readiness and manageability of converged networks. As the capabilities of converged voice and data networks continue to grow, effective infrastructure management is imperative. Network managers need the ability to easily configure, monitor, and troubleshoot network devices to support voice and data services. Early detection and monitoring of network changes, threshold exceptions, or error conditions can prevent potential problems and minimize downtime.

Leveraging open Internet standards and the inherent capabilities of Cisco Systems devices and operating systems, this toolkit enables network administrators to effectively manage their converged networks. A Web browser provides an easy-to-use interface to vital applications such as device management, user and phone tracking, performance testing, fault management, and configuration. Because many of these applications are Web enabled and browser accessible, administrators can access these converged network tools anywhere from within the network.

• Voice Health Monitor
  Monitors the health of a Cisco environment by proactively monitoring voice elements to minimize network downtime.
  
• Cisco Device Fault Manager
  The Cisco Device Fault Manager (DFM), the newest member of the CiscoWorks2000 family of products, provides real-time fault analysis for Cisco devices.
  
• Cisco Campus Manager
  Campus Manager provides powerful Layer 2 tools for configuring, managing, and understanding complex physical and logical infrastructures.
  
• Cisco Resource Manager
  Delivers a powerful Web-based management solution for managing inventory, configuration, and software updates in Cisco routers and switches.
  
• Cisco Voice Manager
  Voice Manager provides enhanced capabilities to configure and provision voice ports, and create and modify dial plans on voice-enabled Cisco routers for voice over IP (VoIP), voice over Frame Relay (VoFR), and voice over ATM (VoATM) network deployments.
  
• Internetwork Performance Monitor
  This tool empowers network engineers to proactively troubleshoot network performance to diagnose congestion and latency problems. The Internetwork Performance Monitor is available in the Routed WAN Management Solution
  
• Service Level Manager
  Service Level Manager Provides the ability to manage service levels between enterprise customers and internal or external service providers. SLM monitors service level agreements (SLAs) that specify traffic type, endpoints, and thresholds against key parameters such as latency, packet loss, and jitter.
  
• QoS Policy Manager
  QPM is a key enabler of end-to-end QoS for converged networks that delivers differentiated services across network infrastructures with converged voice, video, and data applications.
  
• CiscoView
  CiscoView is a Web-based graphical device-management technology and is the standard for managing Cisco devices, providing back and front panel displays.