Intelligent Contact Management
Cisco Solutions
Intelligent Contact Management
Cisco Internet Service Node
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Cisco ICM software, creates an enterprise-wide customer contact platform by integrating multi-vendor networks, automatic call distributors, voice response systems, Web servers, databases, desktop applications, agents and other resources. ICM software combines Pre-Routing and Post-Routing capabilities with an extensive management reporting system and supports distributed fault tolerance to ensure the mission-critical reliability needed for
customer interaction. Solutions are provided for single-site and multi-site deployments.
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