E-Government is the use of Internet technology to
enhance the access to and delivery of Government services to benefit
citizens, business partners and employees.
Today's governments and public institutions can take advantage
of the Internet to empower citizens to improve communications
with government, drive economic development, lower transaction
costs, shorten lines, and eliminate burdensome paperwork.
The web is changing the way we do business. If 24-hour, seven-days-a-week
availability and convenience, customer focus, and personalization
became the norm in the public sector, it would not just make life
easier, it would fundamentally change the way that people view
government itself.
E-Government offers tremendous advantages for everyone involved:
- For the Government itself by improving productivity and improve
employee satisfaction
- For the Citizens who use the various services who get fast
access to the services they need, and
- For all Taxpayers, who get more for each tax dollar contributed.
E-Government can provide better services to citizens at a lower
cost. Therefore, visionary governments are quickly moving to the
Internet with customer care applications that provide self-service
features to apply for licenses and renewals, accept online payments
and provide links to other resources and services.
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