Track the Status of Your Request

This option will allow you to track your request for upgraded Cisco.com (formerly CCO) access after it has been submitted. You can check your request status from either the home page or the URL given to you on your request acknowledgment page or e-mail you receive after submitting your request .

After you have opened a request for partner access, you cannot open a new request, change your profile information, or change your company until the open request has been approved or denied.

If, when you click on this URL and you receive an error message such as the one below, your request has either been processed or was not completed. If you canceled out of the request at any time before you clicked the "Submit" button, your request was canceled and you will need to begin again with your request. In addition, if you request was accepted or denied, the request is closed and will no longer have a status.

If you do not get an error message, you will see the Status screen. This will show you the current status of your request, who has been notified, and the dates on which your request was submitted and escalated.

Line by line, the Escalation No. will show how many times the request has been escalated (in this example, it has not yet reached escalated status). An escalation will send an additional notification to your partner administrator and will notify your CAM that a request is pending.

"Your request was sent to" tells you the most recent person who was notified of your request. This could be your partner administrator at your company or your CAM, or another person responsible for your company data.

"Request submitted on" tells you the original date your request was submitted.

"Request escalated to" tells you if your request has been escalated either manually by you or automatically by how long the request has been pending. It will also show the name of the person who the results was escalated to.

"Request escalated on" shows the date of the most recent escalation.

Track the Status of Your Request

To escalate your request for access, click on the "send" link at the bottom of the status page

This link opens a page on which you can send an escalation request to your company approvers. After you click the "Submit" button, an e-mail will automatically be sent to the next approver in the escalation chain, and the tracking page will be updated to show that you have escalated the request and to whom the escalation notification was sent.

You may also contact the person to whom the notification was sent.