Search for Your Company

To begin to associate yourself with the Partner company you currently work for, choose the country the Partner company is located in, and enter the name of the company. Both of these fields are required.

Remember, you are searching for the company that was granted Certified, Specialized, or Authorized Reseller status by Cisco. In some cases, this may be a parent company or headquarters, and not your location or subsidiary. Also remember that in many cases, the company name will be spelled out instead of written as an acronym (Hewlett Packard instead of HP, International Business Machines instead of IBM). If you are not sure what name Cisco has certified your company under, you can look in the Partner Locator or contact your Channel Account Manager (CAM).

After clicking the "Next" button, you may receive an error such as the one show below, telling you that the company you searched for was not found.

There are many reasons your company might not be found by the search. In many cases, the company name is spelled different than it is registered in the database, or the subsidiary or location was entered instead of the name Cisco has registered as a Cisco Partner.
Another common cause for a company not being found is that a company application for Reseller, Certified, or Specialized status is in process. Cisco cannot grant partner level access until the application has been completed and fully processed. Additionally, your company may participate in a partner program but may not have the qualifications to be granted access through this tool ( the company needs to be an Authorized Reseller, Certified, or Specialized and have a fully processed and approved application). You can check in the Channel Partner Application to see the status for your company, or contact your CAM if you need more information.

Choose Your Company

The next step in upgrading your Cisco.com access is to choose the partner for whom you work from the search results. If you see a long list of results, consider refining the search (for example, if your company name is Cisco Systems and you searched for all USA companies starting with Ci, you will receive a long list of companies and will have to scroll through them to find Cisco Systems. You might want to go back and search on Cisc or Cisco instead of just the first few letters of the name).

Some companies may be listed but shown as not available. This generally means they are in the Cisco database but do not have the necessarily qualifications for Cisco to grant partner access. In some cases, these companies may have been decertified or may have mistakes in their information. Check the Channel Partner Application to update the qualifications of your company, or contact your CAM for more help.

If your company does not appear on this list, the Cisco Partner database does not yet include it. You will need to apply to become an Authorized Reseller, or Certified or Specialized partner. You may apply through the Channel Partner Application to update the qualifications of your company, or contact your CAM for more help.

Select your Location

After you have chosen your company, choose a registered location from the drop-down menu. The listed locations have been registered in the Channel Partner Application by the application author and may not include all location or sites. If your location or site is not listed, please choose the one closest to your specific location. Contact your CAM or the partner administrator from your company at another time to request that your specific location is registered, and update your partner database profile to indicate the correct location (The partner administrator for your company will be shown to you after you complete your access upgrade request).

Submit Your Request

When you have chosen your location, a summary of your request will be displayed. This page shows your current partner database profile information as well as the company with which you are applying to be associated. If any of this information is incorrect, you can click on the "Edit" link and update your profile information before the request is sent to the administrator from your company.

After you press the "Submit" button, a notification will be sent to the partner administrator at your company. The acknowledgement page and e-mail you receive will tell you who at your company has been contacted for approval. Your request will most likely be approved or denied within two business days of your request. It will take up to 24 hours after your request is approved for your access to be upgraded across the Cisco.com site.

If you need access quickly, you can contact your partner administrator directly to request approval of your request.