Cisco Products Quick Reference Guide: February 2002
Chapter 4: IP Telephony, Video, & Web Collaboration
Campus IP Telephony, Video, & Web Collaboration at a Glance
|
Product |
Features |
Page |
|---|---|---|
|
Cisco 7900 Series IP Phones |
From full- to basic-featured telephones that can be plugged directly into a standard 10 / 100 BASE-T Ethernet connection
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Cisco CallManager 3.1 and 3.2 |
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CiscoWorks VoIP Health Monitor |
A proactive fault detection tool-kit for a converged voice/data network environment. In addition to monitoring routers and switches, it also manages Cisco CallManager 3.0 and registered gateways; media convergence servers and workflow applications. See Chapter 9--Cisco IOS Software and Network Management for more information on the CiscoWorks VoIP Health Monitor |
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|
Cisco IP Contact Center (IPCC) |
Cisco IP Contact Center (IPCC) delivers intelligent call routing, network-to-desktop CTI, and multimedia contact management to contact center agents over an IP network. It includes several applications, including the following:
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|
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Cisco Unity--Unified Messaging and Voice Mail |
Voicemail and unified messaging system delivers all messages into single inbox for access via phone, email or Internet |
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Cisco Personal Assistant |
Software application allows users to browse voicemail, dial by name, and conference from any phone using voice commands instead of telephone keypad via speech recognition |
|
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IP Telephony Applications |
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Cisco MCS 7800 Series Media Convergence Servers |
High availability server platform for Cisco IP telephony systems
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Catalyst 4224 Access Gateway Switch |
Full-featured integrated device offering IP routing, Ethernet switching with inline power, and voice gateway capabilities into a two-rack unit (2U) chassis
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Cisco ICS 7750 Integrated Communications System |
Modular system for branch offices and mid-market businesses
|
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Cisco IAD 2400 Series Integrated Access Device1 |
Router-based fixed-configuration Integrated Access Device (IAD)
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Cisco Voice Gateways2 |
The Cisco VG200 and Cisco VG248 dedicated voice gateways provide connectivity between IP networks and legacy telephony systems/PSTN
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Cisco IP/VC 3500 Series Videoconferencing Products |
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Cisco IP/TV 3400 Series Video Servers |
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Cisco Collaboration Server |
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Sample IP Telephony Solution Overview--
Converged Data and Voice Networks for Enterprises
Cisco 7900 Series IP Phones
Cisco IP Phones deliver essential business communications at a touch. Fully programmable, with three models to choose from, 7960, 7940, 7910 and 7910+SW, Cisco IP telephones provide the most frequently used business features in an easy-to-program and easy-to-use platform. Each model is a full-featured telephone that can be plugged directly into a standard 10/100BASE-T Ethernet connection. Each provides toll-quality audio, and three models are equipped with a two port Cisco 10/100 switch to allow a connection from a companion PC. Because they are IP-based telephones, they can be installed anywhere on a corporate IP network. The phones are Dynamic Host Configuration Protocol (DHCP) supported and do not need to be co-located with the Cisco CallManager. Cisco IP telephones support both G.711 and G.723a audio compression for low-bandwidth requirements. The download firmware capability allows the phone to be programmed from the system with new capabilities.
Key Features
- The Cisco 7960 is a full-featured Cisco IP Phone with 6 programmable line and speed dial buttons. The Cisco 7940 has 2 buttons, for users with lower traffic applications. Both include full-duplex speakerphone with lighted mute button. A large 3 x 4 inch pixel LCD displays graphical and text information such as date and time, calling party name, calling party number, and digits dialed. These phones are also XML-enabled, making them ideal for displaying Internet content.
- The Cisco IP Phone Expansion Module 7914 extends the capabilities of the Cisco 7960 with additional buttons and an LCD display, increasing the total number of buttons to 20 with one module, or 34 with two. Replacement of the standard Cisco 7960 footstand is required. Additional power cubes and cords may be required.
- The Cisco IP Conference Station 7935 is a full-duplex hands-free conference station for use on desktops and offices, and in small to medium-sized conference rooms. In addition to the regular telephony keypad, there are three soft keys, a pixel-based LCD display, and menu navigation keys.
- The Cisco 7910 and 7910+SW are the Cisco IP Phones designed for low-end, low-traffic requirements such as hallways, break rooms, and other areas not requiring high-end features. These two models are single line phones, and have a 2 x 24 character LCD display for call status and identification.
- DHCP support for Cisco IP Phones makes phone setup virtually automatic. With DHCP new installations can be accomplished in seconds, saving time and money over today's complex PBX system management.
- Moving Cisco IP Phones requires no manual database adjustments or wiring changes, unlike legacy telephone systems. The phones can be moved from one Ethernet port to another, anywhere on the enterprise IP network, and the Cisco IP Phones will automatically boot and reregister with Cisco CallManager.
- Cisco IP Phones are Microsoft NetMeeting enabled. Using NetMeeting, features such as application sharing and video conferencing are available simply by pressing a button on your Cisco IP telephone.
- All models use Cisco Discovery Protocol (CDP) to enable power down the LAN thus eliminating the need for a local power transformer cube.
Specifications
|
Feature3 |
Cisco 7960 IP Phone |
Cisco 7940 IP Phone |
Cisco 7910 and 7910+SW IP Phones |
Cisco 7935 Conference Station |
Cisco 7914 Expansion Module |
|---|---|---|---|---|---|
|
Dimensions (HxWxD) and Weight |
84 x 10.5 x 6 in. (20.32 x 26.67 x 15.24 cm); 3.5 lb (1.6 kg) |
8 2 x 10.5 x 6 in. (20.32 x 26.67 x 15.24 cm); 3.5 lb (1.6 kg) |
8 2 x 10.5 x 6 in. (20.32 x 26.67 x 15.24 cm); 2.2 lb (1.0 kg) |
12.5 x 12 x 2.25 in. (31.5 x 30.2 x 5.7 cm); 1.75 lb (0.8 kg) |
8.0 x 4.75 x 2.0 in. (203 x 121 x 51 mm); 0.82 lb (366 g) |
|
Material, Housing |
Polycarbonate acrylonitrile butadiene (ABS) plastic, dark gray |
Polycarbonate acrylonitrile butadiene styerene (ABS) plastic in textured dark gray color with silver bezel |
Polycarbonate acrylonitrile butadiene styerene (ABS) plastic in textured dark gray |
Acrylonitrile butadiene styerene (ABS) plastic in textured dark gray color |
Polycarbonate acrylonitrile butadiene (ABS) plastic, dark gray |
|
Network Interfaces |
One 10/100BASE-T RJ-45 interface for network connection and one "switch port" for connection to PC |
One 10/100BASE-T RJ-45 interface for network connection and one "switch port" for connection to PC |
7910: One 10/100BASE-T RJ-45 interface for network connection; 7910+SW: One 10/100BASE-T RJ-45 interface for network connection and one "switch port" for connection to PC |
1 10/100BASE-T RJ-45 interface for network connection |
None (connecting cable to Cisco 7960 supplied with each Cisco 7914) |
Selected Part Numbers and Ordering Information
|
Cisco 7900 Series IP Power and Phones 5 |
|
|
CP-7960 |
Cisco IP Phone, 7960, Manager Set, 6 Button (w/User License) |
|
CP-7940 |
Cisco IP Phone, 7940, Business Set, 2 Button (w/User License) |
|
CP-7910+SW |
Cisco IP Phone, 7910, Basic Set, Single Line, (w/ User License) with 10/100BaseT 2-port Switch |
|
CP-7910 |
Cisco IP Phone, 7910, Basic Set, Single Line, Single 10 BaseT Port (w/ User License) |
|
CP-7935 |
Cisco IP Conference Station, Full Duplex, Conference room applications |
|
CP-7914= |
Cisco 7914 IP Phone Expansion Module for the 7960 IP Phone |
|
CP-SINGLFOOTSTAND= |
Single module footstand |
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CP-DOUBLFOOTSTAND= |
Double module footstand |
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CP-WALLMOUNTKIT= |
Non-Locking Wall Mount Kit for 7900 series IP phones |
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CP-LCKNGWALLMOUNT= |
Locking Wallmount Kit for the 7900 series IP phones |
|
CP-PWR-CUBE= |
IP Phone power transformer for 7900 series IP phones |
|
CP-PWR-CORD-NA= |
7900 Series Transformer Power Cord, North America |
|
WS-PWR-PANEL |
Catalyst 48 port Inline Power Patch Panel |
For More Information
See the Cisco IP Telephones Web site: http://www.cisco.com/go/iptel
Cisco CallManager 3.0 and 3.1
Cisco CallManager call-processing software extends enterprise telephony features and capabilities to enterprise LANs and packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact with the IP telephony solution through CallManager's open telephony application programming interfaces (API). Cisco CallManager is installed on the Cisco Media Convergence Server (MCS) and selected third-party servers. It ships with a suite of integrated voice applications and utilities, including the Cisco WebAttendant--a software-only manual attendant console; a conferencing application; and administrative reporting tools. For more VoIP network management features, see the CiscoWorks VoIP Health Monitor, page See CiscoWorks VoIP Health Monitor.
Cisco CallManager version 3.2 provides a scalable, distributable, and highly available enterprise IP telephony call-processing solution. Multiple servers are clustered and managed as a single entity; yielding scalability of up to 10,000 users per cluster. By interlinking multiple clusters, system capacity can be increased to as many as one million users in a 100-site system. Clustering aggregates the power of multiple, distributed Cisco CallManagers, enhancing the scalability and accessibility of the servers to phones, gateways, and applications. Triple call-processing server redundancy improves overall system availability.
The benefit of this distributed architecture is improved system availability and scalability. Call admission control ensures that voice quality of service (QoS) is maintained across constricted WAN links, and automatically diverts calls to alternative Public Switched Telephone Network (PSTN) routes when WAN bandwidth is not available. A Web-browsable interface to the configuration database enables remote device and system configuration.
Key Features
- Cisco CallManager includes a suite of integrated voice applications that perform voice conferencing and manual attendant console functions, eliminating the need for special-purpose voice processing hardware.
- Supplementary and enhanced services such as hold, transfer, forward, conference, multiple line appearances, automatic route selection, speed dial, last-number redial, and other features are extended to IP phones and gateways.
- Capabilities enhancements are achieved though software upgradeability, avoiding expensive hardware costs traditional to legacy PBX systems
- Cisco WebAttendant--This Web-enabled application supports the traditional role of a manual attendant console and allows the attendant to quickly accept and dispatch calls to enterprise users. An integrated directory service provides traditional busy lamp field (BLF) and direct station select (DSS) functions for any line in the system. It monitors the state of every line in the system without requiring hardware-based line monitoring devices, thereby saving costs.
- Software-only applications such as the Cisco Interactive Voice Response system, Cisco IP Contact Center, Cisco Automated Attendant, and Cisco SoftPhone are applications that interact with the CallManager through telephony APIs.
Specifications
|
Feature |
Cisco CallManager 3.16 |
Cisco CallManager 3.2 1 |
|---|---|---|
|
Platforms |
Media Convergence Server Integrated Communications Server (ICS-7750) |
Media Convergence Server (MCS) Integrated Communications Server (ICS-7750) Selected third-party servers |
|
Pre-Installed Software |
Cisco CallManager version 3.1 (call processing and call-control application) Cisco CallManager version 3.1 configuration database (contains system and device configuration information, including dial plan) Cisco CallManager Administration software Cisco Conference Bridge Cisco WebAttendant Bulk Administration Tool (BAT) Administrative Reporting Tool (ART) |
Cisco CallManager version 3.2 (call-processing and call-control application) Cisco CallManager version 3.2 configuration database (contains system and device configuration information, including dial plan) Cisco CallManager Administration software Cisco Conference Bridge Cisco WebAttendant Bulk Administration Tool (BAT) CDR Analysis and Reporting (CAR) Tool Admin Serviceability Tool (AST) |
|
Sample Subset of System Capabilities |
Alternate Automatic Routing Attenuation/gain adjustment per device (phone and gateway) Automated bandwidth selection Automated route selection Call admission control Distributed call processing Max 2,500 devices per Cisco CallManager server Max BHCC 50,000 per Cisco CallManager server Five Cisco CallManager servers per cluster Max BHCC 125,000 per Cisco CallManager cluster Max 10,000 devices per cluster FAX over IP--G.711 pass-through H.323 interface to selected third party devices Multiple ISDN protocol support Off-premise station (OPX) Out-of-band DTMF signaling over IP PSTN failover Redundancy:
SMDI for message waiting indication |
Same as CallManager 3.2 |
|
Summary of Administrative Features |
Rich array of administrative features--see URL listed under "For More Information" for complete list. |
Same as CallManager 3.1 plus:
|
|
Summary of User Features |
Call forward--all (off-net/on-net); busy; no answer Call park/pickup Call status per line (state, duration, number) Call waiting/retrieve Calling Line Identification--CLID Calling party name identification--CNID Click to dial from Web browser Direct inward dial--DID Direct outward dial--DOD Directory dial from phone (3.0(2)) Distinctive ring (internal vs. external) Distinctive ring per phone Extension mobility support |
Enhancements in Cisco CallManager 3.2 include:
|
|
Summary of User Features (cont.) |
Hands-free, full duplex speakerphone HTML help access from phone Last number redial--(off-net/on-net) Message waiting indication Multi-party conference--Ad-hoc with add-on, Meet-me Multiple line appearances per phone Music-on-hold Mute--speakerphone and handset On-hook and off-hook dialing Operator attendant--Web-browser interface, Loop key notification, Log-on/log-off, Busy/Available, Left/right hand access, Headphone access, Busy Lamp Field, Direct Station Select, Drag and drop transfer, Call status (state, duration, number) Privacy QoS statistics at phone Web services access from phone Wideband audio codec support |
See URL listed under "For More Information" for a complete list of features. |
For More Information
See the Cisco CallManager Web sites: http://www.cisco.com/go/callmgr31 and http://www.cisco.com/go/callmgr32
Cisco IP Contact Center (IPCC)
The Cisco IP Contact Center (IPCC) delivers intelligent call routing, network-to-desktop CTI, and multimedia contact management to contact center agents over an IP network. By combining software ACD functionality with IP telephony in a unified solution, IPCC enables companies to rapidly deploy a distributed contact center infrastructure to support their global e-sales and e-service initiatives.
The Cisco IPCC delivers an integrated suite of proven solutions--including Cisco ICM, Cisco CallManager, Cisco IP IVR, Cisco VoIP gateways and Cisco IP phones--that combine Cisco IP telephony and contact center solutions. It utilizes a company's existing IP network, thus optimizing investments in wide-area network (WAN) infrastructure and lowering administrative expenses.
The Cisco IPCC integrates easily with legacy call center platforms and networks, enabling your organization to continue to leverage its investment in legacy systems while providing a smooth migration path to an IP infrastructure. Whether your company is expanding an existing operation or establishing its first contact center, the Cisco IPCC can help you realize the cost and performance benefits of converged networking, at your pace.
The Cisco IPCC is designed for implementation in both single-site and multi-site contact centers as well as service provider hosting environments. Specific capabilities include intelligent contact routing, automatic call distribution (ACD), network-to-desktop computer telephony integration (CTI), interactive voice response (IVR) integration, and real-time and historical reporting.
Cisco IP IVR
Cisco IP IVR, an interactive voice response (IVR) solution, provides a feature rich foundation for the creation of an IP-based IVR that is open and expandable. Written in Java to provide customer flexibility, IVR includes the following features:
- Multimedia (voice/data/Web) IP-empowered application-generation environment
- Cisco IP IVR can be located in anywhere the IP network
- Offers web-based activation and administration
- Flows (the IP IVR applications) are stored in an industry standard LDAP directory
- Cisco IP IVR is sold with Cisco CallManager and can be co-resident on the same server as CallManager or can function on a separate, dedicated media convergence servers (MCSs) or Cisco-approved customer provided server
- Packages available to scale up to 60 ports
Cisco IP Integrated Contact Distribution
Cisco IP Integrated Contact Distribution (IP ICD) is an inexpensive, easy-to-install, and easy-to-use automatic call distributor (ACD) for enterprise organizations. It is seamlessly integrated with all other customer response applications, including Cisco IP Interactive Voice Response (IP IVR) and Cisco IP Automated Attendant (IP AA). Key benefits of IP ICD include: it provides a low-cost, entry-level ACD that is easy to install, administer, and use; it supports multimedia (voice, data, and Web) access when used with Cisco IP IVR; it provides complete customization tools for call flow scripts; and it supports seamless integration with Cisco customer response applications.
Selected Part Numbers and Ordering Information1
|
Cisco IP IVR (for use with CallManager v3.0(9)) 7 |
|
|
SW-IVR4-V21 |
IPIVR v2.1 Base package, 4 port IVR license key (works with MCS-7825-800) |
|
SW-IVR24-V21 |
IPIVR v2.1 High-end package, 24 port IVR license key (works with MCS-7835-1000) |
|
Cisco IP Integrated Contact Distribution (ICD) |
|
|
SW-ICD-SRVR22-MCS |
Basic IP ICD Server, ver. 2.2, for MCS platforms with 5 basic agent licenses |
|
SW-ICD-SRVR22-CPQ= |
Basic IP ICD Server, ver. 2.2, for Compaq platforms with 5 basic agent licenses |
|
SW-ICD-AGENT22= |
One basic IP ICD agent license, ver. 2.2 |
For More Information
See the Cisco IPCC Web site: http://www.cisco.com/go/ipcc
See the Cisco IP IVR Web site: http://www.cisco.com/go/ivr
See the Cisco IP Integrated Contact Distribution Web site: http://www.cisco.com/go/icd
Cisco Unity--Unified Messaging and Voice Mail
Cisco Unity is a powerful Unified Communications server that provides advanced, convergence-based communication services and integrates them with the desktop applications business professionals use everyday, improving customer service and productivity. Designed for enterprise-scale organizations, Cisco Unity delivers unified messaging that gives subscribers the ability to access and manage messages and calls from anywhere, at any time, regardless of device or media type. Subscribers can listen to e-mail over the telephone, check voice messages from the Internet, and if a fax server is present, forward faxes to any local fax machine. Cisco Unity voice messaging features robust automated attendant functionality that includes intelligent routing, and easily customizable call screening and message notification options. Localized versions of are available in multiple languages, and Cisco Unity also supports multiple languages on a single system.
Cisco Unity's optional digital networking module enables the system to connect to other Cisco Unity servers at the same site via the LAN, or remote sites using a WAN or the Internet. Digital networking gives users the ability to send subscriber-to-subscriber messages anywhere in the world.
Cisco Unity is the ideal IP telephony solution since it supports both Cisco CallManager and leading legacy telephone systems--even simultaneously--to help smooth the transition to IP telephony and protect existing infrastructure investments. Built on a platform that can scale, it uses streaming media and an intuitive HTML browser-style system administration interface. As Cisco Unity's server architecture is truly unified with an organization's data network, installation, administration, and maintenance costs are minimized.
Key Features
- True unified architecture allows IT staff to set one back-up procedure, one message storage policy, and one security policy.
- Enhanced scalability allows up to 72 ports per server; up to 7,500 subscribers per server; up to 100,000 users in total Global Address List
- Support for Exchange 2000/Active Directory as the single message store & directory
- AMIS-A allows interoperability with Octel 250/350/100 & Siemens PhoneMail systems
- Enhanced networking for large deployments--support for complex TDM telephone networks (multiple dialing domains)
- Support for multiple CCM clusters and ability to light Message Waiting Indicators
- Utilizes pre-MTA queue to take messages and give basic message access while Exchange is off-line
- Fault-tolerant system tools include robust security, file replication, event logging, and optional software RAID levels 0-5.
- Support for Windows 2000 in a mixed/native mode. Unity will not support Windows NT on the Unity server, although it can be installed into an NT environment.
- Ability to failover to a backup server, and fail back when the primary server is brought back online
- VMI (Visual Messaging Interface) is an Internet Explorer-based voice mail inbox that provides unified messaging regardless of a customer's groupware environment
Specifications
Feature |
Cisco Unity 3.1 |
|---|---|
|
Unity Voice Mail (VM) and Unified Messaging (UM) Possible Configurations |
4, 8, 12, 16, 24, 32, 40, 48, 60 and 72 sessions Configured for CallManager or configured for legacy PBX/dual integration8 |
|
Options |
Voice Mail Voice Mail with Multi-lingual option Unified Messaging with Text-to-Speech (TTS) option Unified Messaging with Multi-lingual option AMIS Visual Messaging Interface Failover |
Selected Part Numbers and Ordering Information
|
Cisco Unity Servers 9 |
|
|
UNITY-SVR-1400-OS= |
Dell 1400 (W2K included) |
|
UNITY-SVR-2500AOS= |
Dell 2500 rack; 512MB, RAID 1 (W2K included) |
|
UNITY-SVR-2500COS= |
Dell 2500 rack; 1GB; RAID 5, 2nd CPU (W2K included) |
|
UNITY-SVR-7825= |
MCS-7825 (W2K included) |
|
UNITY-SVR-7835TP= |
MCS-7835 with RAID 1 and tape backup (W2K included) |
|
UNITY-SVR-7835NTP= |
MCS-7835 with RAID 1 (W2K included) |
|
UNITY-EXP-CHAS= |
Expansion chassis |
|
Cisco Unity 3.1 Unified Messaging and Voicemail Software |
|
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UNITYU50-4-3.1= |
Unity Unified Messaging, 50 users (includes 4 sessions) |
|
UNITYU100-8-3.1= |
Unity Unified Messaging, 100 users (includes 8 sessions) |
|
UNITYU200-12-3.1= |
Unity Unified Messaging, 200 users (includes 12 sessions) |
|
UNITYU300-16-3.1= |
Unity Unified Messaging, 300 users (includes 16 sessions) |
|
UNITYU500-24-3.1= |
Unity Unified Messaging, 500 users (includes 24 sessions) |
|
UNITYU875-32-3.1= |
Unity Unified Messaging, 875 users (includes 32 sessions) |
|
UNITYU1175-40-3.1= |
Unity Unified Messaging, 1175 users (includes 40 sessions) |
|
UNITYU1600-48-3.1= |
Unity Unified Messaging, 1600 users (includes 48 sessions) |
|
UNITYU2200-60-3.1= |
Unity Unified Messaging, 2200 users (includes 60 sessions) |
|
UNITYU2950-72-3.1= |
Unity Unified Messaging, 2950 users (includes 72 sessions) |
|
UNITYV50-4-3.1= |
Unity Voice Messaging, 50 users (includes 4 sessions) |
|
UNITYV100-8-3.1= |
Unity Voice Messaging, 100 users (includes 8 sessions) |
|
UNITYV200-12-3.1= |
Unity Voice Messaging, 200 users (includes 12 sessions) |
|
UNITYV300-16-3.1= |
Unity Voice Messaging, 300 users (includes 16 sessions) |
|
UNITYV500-24-3.1= |
Unity Voice Messaging, 500 users (includes 24 sessions) |
|
UNITYV875-32-3.1= |
Unity Voice Messaging, 875 users (includes 32 sessions) |
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UNITYV1175-40-3.1= |
Unity Voice Messaging, 1175 users (includes 40 sessions) |
|
UNITYV1600-48-3.1= |
Unity Voice Messaging, 1600 users (includes 48 sessions) |
|
UNITYV2200-60-3.1= |
Unity Voice Messaging, 2200 users (includes 60 sessions) |
|
UNITYV2950-72-3.1= |
Unity Voice Messaging, 2950 users (includes 72 sessions) |
|
Cisco Unity Languages and Real Speak TTS |
|
|
UNITY-RS-2ML= |
Unity, 2-port Real Speak TTS, US Eng, UK, Fr, Ger, Euro Sp |
|
UNITY-RS-4ML= |
Unity, 4-port Real Speak TTS. US Eng, UK, Fr, Ger, Euro Sp |
|
UNITY-RS-6ML= |
Unity, 6-port Real Speak TTS. US Eng, UK, Fr, Ger, Euro Sp |
|
UNITY-MULTILANG= |
Multiple Language support |
|
UNITY-TWOLANG= |
Add support for a second language |
|
UNITY-AMIS= |
Unity, AMIS-A networking |
For More Information
See the Cisco Unity site: http://www.cisco.com/go/unity
Cisco Personal Assistant
Cisco Personal Assistant streamlines communications with personal call rules, speech recognition, and productivity services for IP phones. As an integral part of Cisco AVVID (Architecture for Voice, Video and Integrated Data), it interoperates with Cisco CallManager and scales to meet the present and future needs of your employees. Users can access voice mail, dial by name, and conference from any telephone using speech recognition instead of the telephone keypad. The Web-based and telephone user administration interfaces allow users to forward and screen calls in advance or in real time. The phone services enable users to check e-mail, voice mail, calendar, and personal contact information using the large, pixel-based LCD and interactive soft keys on the Cisco IP Phone 7940 or 7960.
Key Features
- Ubiquitous Access
- Cisco Personal Assistant with Speech Recognition and IP Phone Productivity Services integrate with Cisco CallManager, Cisco Unity, and Microsoft Exchange within Cisco AVVID to streamline communications
- Automatic Speech Recognition (ASR)
- Speech recognition interface allows users to utilize simple voice commands to perform tasks such as retrieval, replying, recording, and deletion of voice messages
- Entries can be dialed from personal address books or the corporate enterprise Lightweight Directory Access Protocol (LDAP) directory
- Users can synchronize their Microsoft Exchange contact lists with their personal address books for quick name-dialing and ad-hoc group conferencing
- Access to sensitive features such as voice mail is controlled by user authentication
- Manage Inbound and Outbound Calls (Rules-Based Routing)
- Using a Web interface to create rules, users can forward and screen calls based on caller identification, time of day, and meeting schedules
- With "follow me," a special rule that uses speech recognition, users can forward all calls to a phone number immediately
- Users can activate sets of pre-created rules from any telephone
- CalendarView
- Users can keep track of appointments right on the IP phone, directly from the Microsoft Exchange server with no synchronization necessary. In addition, users can choose to be notified of an upcoming event on the phone display or by pager.
- MailView
- Cisco Personal Assistant presents users with access to e-mail and Cisco Unity voice-mail messages in the inboxes on the corporate messaging server. Users can access messages from a conference room, lobby phone, or colleague's phone, as well as their own. Any operation performed on the messages using MailView is automatically reflected in Microsoft Exchange and Cisco Unity.
- Cisco Personal Assistant interfaces with Microsoft Exchange and IMAP 4 message stores for MailView features.
Specifications
|
Feature |
Cisco Personal Assistant |
|---|---|
|
Platform |
Cisco Media Convergence Server MCS-7835-1000 or MCS-7825-800 |
|
Web Server Requirements for IP Phone Productivity Services Platform |
Basic Web Server: Microsoft IIS 4.0 or later Separate server for Cisco Personal Assistant Server and Speech Recognition Server |
|
Software Compatibility |
Cisco CallManager 3.1+. Installations of CallManager 3.0(9)+ should deploy Personal Assistant 1.1 Cisco Unity 2.46+ and 3.0+ for voice-mail features Microsoft Exchange 5.5 and Exchange 2000 for calendar, e-mail, contact synchronization features |
Selected Part Numbers and Ordering Information
|
Cisco Personal Assistant 10 |
|
|
SW-PASR1.2-SVR2 |
Cisco Personal Assistant 1.2 Server Software with Speech Recognition11 |
|
SW-PERSPROD-USR= |
Personal Productivity User License |
|
SW-PERSPROD-USR10= |
Personal Productivity 10 User License |
|
SW-PASR1-KX= |
Cisco Personal Assistant 1.2, Expansion Speech Recognition Session12 |
For More Information
See the Cisco Personal Assistant Web site: http://www.cisco.com/go/personalassist
Additional Cisco IP Telephony Applications
Cisco SRS Telephony
Survivable Remote Site Telephony (SRS Telephony) provides key back-up telephony functions at remote branch office routers if connectivity to the centrally-located Cisco CallManager fails (i.e. WAN link is interrupted). In this case the SRS Telephony- enabled router will take over and provide basic telephony service (including off-net calls to 911). Introduced in Cisco IOS Release 12.1.5YD, the application is ideal for enterprise organizations looking to cost-effectively deploy IP telephony in their branch office location. Cisco IOS Release 12.2(2)XB added support for all PRI/BRI switch types. SRS Telephony is available on Cisco 1750/1751, 2600, 3600, IAD 2400, Catalyst 4224, and Cisco 7200 series of routers.
Cisco IP SoftPhone
The Cisco IP SoftPhone is an advanced, state-of-the-art communications application for your PC desktop. It can be used in any application where a telephone can be used and is fully integrated with the Cisco line of IP telephones.
The Cisco IP SoftPhone takes advantage of the usability of a PC and controls your hardware IP telephone; in addition, it functions as a standalone, software IP phone.
Selected Part Numbers and Ordering Information
|
Cisco Survivable Remote Site Telephony (SRS Telephony) Licenses |
|
|
FL-SRST-SMALL |
SRS Telephony Site License for the Cisco IAD 2400/2600/3620/Catalyst 4224 (up to 24 phones) |
|
FL-SRST-MEDIUM |
SRS Telephony Site License for the Cisco 3640 (up to 48 phones) or order multiple licenses for the Cisco 3660 (up to 144 phones, each supports up to 48 phones) |
|
Cisco IP SoftPhone |
|
|
SW-IPSOFTPHONE25= |
Cisco IP Softphone CD; 25 licenses (licenses also available for 1, 50, and 100 users) |
For More Information
See the Cisco SRS Telephony Web site: http://www.cisco.com/go/srs
See the Cisco IP SoftPhone Web site: http://www.cisco.com/go/softphone
Cisco MCS 7800 Series Media Convergence Servers
Cisco Media
Convergence Server 7835-1000
The Cisco Media Convergence Server 7835-1000 (MCS-7835-1000) is a high-availability server platform and is an integral part of a complete, scalable architecture for a new generation of high-quality IP voice solutions for converged enterprise networks. It represents a turnkey solution that is easy to deploy and highly cost effective. At only 3RU high, the MCS-7835-1000 packs tremendous power in a low-profile chassis that minimizes rack space. It runs a variety of Cisco applications, such as Cisco CallManager and Cisco IP Interactive Voice Response (IP IVR).
Key Features
- High-performance--1-GHz Intel Pentium III processor, and ships with 1 GB of 133-MHz registered SDRAM. In addition, hardware RAID support for dual 18.2-GB Ultra3 SCSI hot-plug hard drives (10,000 rpm) improves overall system performance.
- High Availability--Includes redundant hot-plug power supply and two redundant 18.2-GB SCSI hot-plug hard drives running RAID-1 disk mirroring to ensure maximum availability.
- Scalability--As a Cisco CallManager 3.0 server, each MCS-7835-1000 can handle up to 2500 IP phones (total number of IP phones is dependent on N+1 redundancy configuration). Remote sites can be interconnected with a standards-based H.323 interface, using an H.323 gatekeeper.
- Flexibility--It can run either Cisco CallManager software or Cisco IP IVR software and is also designed to run future Cisco application packages. The MCS-7835-1000 has an optional internal 12/24-GB DAT tape drive and optional rack mount hardware.
- System Backup and Restore--Every MCS-7835-1000 includes backup and restore functionality that is configured to run the automatic installation software. Backups can be done on another server on an IP network or the optional internal DAT drive.
Cisco Media Convergence Server 7825-800
The Cisco Media Convergence Server 7825-800 (MCS-7825-800) is a powerful platform for serving multiple Cisco IP telephony applications. At only one rack unit (1U) high, this space-efficient member of the MCS 7800 series can be configured to ship with Cisco CallManager 3.0 or Cisco IP Interactive Voice Response (IP IVR).
Key Features
- High-performance--Designed for today's IP telephony applications, with an 800 MHz Intel Pentium III processor and 512 MB of error-correcting code (ECC) SDRAM memory.
- Availability--Cisco CallManager 3.0 significantly enhances the availability of the enterprise IP telephony solution eight servers to be clustered and managed as a single entity. Clustering aggregates the power of multiple, distributed Cisco CallManagers, enhancing scalability and accessibility of the servers to phones, gateways, and applications. Triple server redundancy improves overall system availability.
- Scalability--Up to 42 MCS-7825-800 servers can be deployed in a 19-inch rack.
- System Backup and Restore--Every MCS-7825-800 includes backup and restore functionality that is configured to run the automatic installation software. Backups can be done on another server on an IP network or the optional internal DAT drive.
Specifications
|
Description |
Cisco Media Convergence Server 7825-800 |
Cisco Media Convergence Server 7835-1000 |
|---|---|---|
|
Server |
Intel Pentium® III 800-MHz Processor 1U Rack form factor (1.75 in/4.45 cm) 256 KB level 2 ECC cache 512 MB 133-MHz Registered ECC SDRAM memory ServerWorks LE 3.0 Chipset with 133-MHz Front Side Bus Dual Fast Ethernet NICs Embedded 10/100 WOL (currently only one NIC is supported) Integrated Ultra ATA/100 Controller Module Single 20-GB Ultra ATA/100 7,200 rpm non-hot plug 1 drive Removable CD-ROM/diskette drive assembly 180-Watt PFC Power Supply Integrated ATI RAGE XL Video Controller with 4-MB SDRAM Video Memory Front and Rear Unit Identification switches (UID) |
Intel Pentium III 1-GHz processor 256-KB level 2 ECC cache 1 GB 133-MHz registered ECC SDRAM memory 10/100 TX PCI Embedded Fast Ethernet NIC Integrated Dual Channel Wide-Ultra SCSI-3 Controller Dual 18.2GB Ultra3 SCSI hot plug drives 1.44 MB Floppy Disk Pre-installed high-speed IDE CD ROM Drive Hot-plug redundant 275-watt power supply Integrated ATI Rage IIC Video Controller with 4-MB Video Memory 3U (5.25-inch) rack height, ships with sliding rails |
|
Dimensions |
1.67 x 16.75 x 21.5 in (4.24 x 42.55 x 54.6 cm) |
5.1 x 19 x 24.6 in (13.1 x 48.3 x 62.5 cm) |
|
Weight |
24.58 lbs (11.15 kg) (fully configured with two hard drives) |
55 lb (25 kg) (without hard drives) |
Selected Part Numbers and Ordering Information
|
Cisco Media Convergence Server 7825-800 13 |
|
|
MCS-7825-800 |
Cisco Media Convergence Server 7825-800 |
|
Cisco Media Convergence Server 7835-1000 |
|
|
MCS-7835-1000 |
Cisco Media Convergence Server 7835-1000 |
For More Information
See the Cisco Media Convergence Server Web site: http://www.cisco.com/go/mcs
Cisco Catalyst 4224 Access Gateway Switch
The Cisco Catalyst 4224 Access Gateway Switch delivers IP routing, Ethernet switching and voice gateway capabilities into a two-rack unit (2U) chassis, deploying all of Cisco's enhanced IP communication features and applications to branch locations as a simple and cost-effective solution.
The Catalyst 4224 has twenty-four 10/100 switched Ethernet ports with integrated inline power and advanced quality of service (QoS) features that make it an ideal choice for extending Cisco converged networks to small branch offices of up to 24 users. It uses Cisco Survivable Remote Site (SRS) Telephony to provide backup services in the event of a WAN failure, making it a powerful platform.
When to Sell
|
Sell This Product |
When a Customer Needs These Features |
|---|---|
|
Catalyst 4224 Access Gateway Switch |
|
Key Features
- 24 10BaseT/100BaseTX ports, each deliver up to 200 Mbps of bandwidth (full duplex) and provides 48-volt DC inline over Cat 5 UTP cable to IP phones
- IOS-based, provides all routing required for voice, video, and data plus support for VPN and firewall feature sets
- Shares modular VIC/WIC interfaces with 1700, 2600, and 3600 series platforms
- PBX and PSTN voice gateway with 8 integrated FXS ports
Specifications
|
Feature |
Catalyst 4224 |
|---|---|
|
Processor Type/Performance |
MPC8260; 35,000 pps and 64 byte Layer 3, 3.3-Mpps Layer 2 switch |
|
Memory |
32 MB (Flash); 64 MB (System DRAM) |
|
VIC/WIC Slots |
3 (first and second slot support VIC or WIC cards, third slot is VIC only) |
|
Console and Management Port |
1 console port (up to 115.2 kbps); one 10/100BaseT management port |
|
Onboard LAN Ports |
24 10BaseT/100BaseTX |
|
Onboard FXS Ports |
8 (RJ-21 connector) |
|
Power Supply |
240 W -12V/-48V AC-DC supply; optional RPS 300 redundant power supply |
|
MAC Addresses |
1024 |
|
Hardware Encryption |
Included onboard |
Selected Part Numbers and Ordering Information
|
Cisco Catalyst 4224 Switch |
|
|
WS-C4224V-8FXS |
Catalyst 4224 Voice Gateway Switch |
|
Multiflex Voice and WAN Interface Cards for the Catalyst 4224 |
|
|
VWIC-1MFT-T1 |
One-port T1/fractional T1 multiflex trunk with channel/data service unit (CSU/DSU) |
|
VWIC-2MFT-T1 |
Dual-port T1/fractional T1 multiflex trunk with CSU/DSU |
|
VWIC-1MFT-E1 |
One-port E1/fractional E1 multiflex trunk with DSU |
|
VWIC-2MFT-E1 |
Dual-port E1/fractional E1 multiflex trunk with DSU |
|
WIC-1DSU-T1 |
T1/fractional T1 CSU/DSU |
|
WIC-1DSU-56K4 |
One-port four-wire 56/64-kbps CSU/DSU |
|
WIC-1T |
One-port high-speed serial |
|
WIC-2T |
Dual-port high-speed serial |
|
WIC-2A/S |
Dual-port async/sync serial |
|
Voice Interface Cards for the Catalyst 4224 |
|
|
VIC-2FXS |
Two-port FXS voice/fax interface card |
|
VIC-2FXO |
Two-port FXO voice/fax interface card (version for North American and other countries) |
|
VIC-2FXO-M3 |
Two-port FXO voice/fax interface card for Australia |
|
VIC-2BRI-S/T-TE |
Two-port BRI S/T terminal equipment voice/fax interface card (supports voice or data) |
|
VWIC-1MFT-T1 |
One-port T1/fractional T1 multiflex trunk with CSU/DSU |
|
VWIC-2MFT-T1 |
Dual-port T1/fractional T1 multiflex trunk with CSU/DSU |
|
VWIC-1MFT-E1 |
One-port E1/fractional E1 multiflex trunk with DSU |
|
VWIC-2MFT-E1 |
Dual-port E1/fractional E1 multiflex trunk with DSU |
For More Information
See the Catalyst 4224 Web site: http://www.cisco.com/go/cat4224
Cisco ICS 7750 Integrated Communications System
The Cisco Integrated Communications System (ICS) 7750 is a versatile IP telephony and services solution that brings the benefits of converged IP services to midmarket businesses and enterprise branch offices. Call processing, voice applications and multiservice IP routing are integrated within the system chassis to deliver true convergence while enhancing system manageability. The modular system architecture enables expansion of call processing, routing capacity, and IP services to deliver system availability and scalability. The ICS 7750 offers quick and cost-effective deployment of powerful applications including unified messaging, integrated Web call centers, and data/voice collaboration.
The Cisco ICS 7750 includes Cisco CallManager software, and combines an IOS-based multiservice router/voice gateway, application servers running core voice applications, Web-based management, and seamless connectivity to Cisco Catalyst switches.
When to Sell
|
Sell This Product |
When a Customer Needs These Features |
|---|---|
|
ICS 7750 Integrated Communications System |
|
Key Features
- Integrated Functionality (includes CallManager for call-processing, multiservice router/voice gateway, Web-based management, and core voice applications)
- Modular chassis architecture features 6 universal slots with hot swapability
- Modular industry-proven Cisco IOS-based Multiservice Route Processor (MRP) delivers data routing and voice trunking; ensures end-to-end QoS
- Industry-leading selection of WAN Interfaces; wide selection of voice interfaces
- Optional redundant power supply and uninterruptible power supply
- Integrated Web/GUI-based system management tool for simple monitoring and troubleshooting; Console and Telnet access to CLI system management
- Automated inventory, discovery, and configuration of desktop devices and applications
- Automated fault management, auto-notification of problems via e-mail or pager
- Compatible with SNMP-based management tools including CiscoWorks 2000
- N+1 clustering enables a backup Cisco CallManager to maintain call-processing
Specifications
|
Feature |
Cisco ICS 7750 |
|
System Switch Processor |
Fixed slot card; 10/100BaseT autosensing data switch; Two-port RJ-45 connectors |
|
System Alarm Processor |
Fixed slot card; Two serial ports; One console port; Resource Cards |
|
System Processing Engine |
Universal slot card; Intel Pentium II 266 MHz CPU; 256, 512 MB SRAM; 6.4 GB hard disk drive |
|
Multiservice Route Processor |
Universal slot card; Standard memory: 32 MB DRAM; Memory upgrade (option): 4, 8, 16, 32 MB DRAM; Two modular voice/WAN interface (VWIC) card slots per card; Advanced data networking feature support, including: VPN, IPSec 56 and 3DES, Firewall |
|
Dimensions and Weight (HxWxD) |
15.75 x 17.25 x 12.5 in. (40.005 x 43.815 x 31.75 cm) Basic configuration-1 trunk, 1 sbc, 1 bps, 1 alarm (a total of 4 cards) and 1 power supply): 42 lb (18.9 kg) |
|
Mounting Options |
19 in rack-mount; Standalone |
Selected Part Numbers and Ordering Information
|
Cisco ICS 7750 14 |
|
|
ICS-7750 |
Six-slot ICS chassis, SPE200, SSP, SAP, Power Supply & DOC-CD |
|
SPE310= |
System Processing Engine 310 (512MB RAM and Windows 2000) |
|
MRP200= |
Multiservice Route Processor 200 |
|
UPS-BASE-UNIT= |
UPS with Standard Battery Pack, Ethernet Card (120 V for North America) |
|
UPS-BATT-PACK= |
Additional External Battery Pack for UPS Base Unit |
|
WS-C3524-PWR-XL-EN |
Catalyst 3524-PWR-XL Enterprise Edition |
|
PWR-AC-7750= |
AC Power Supply for ICS 7750 Chassis |
|
FAN-TRAY-7750= |
Fan Tray for ICS-7750 |
|
ICS-7750-CHASSIS= |
ICS-7750 Six-slot chassis & Fan Tray |
|
SAP-7750= |
System Alarm Processor for ICS 7750 |
|
SSP-7750= |
System Switch Processor for ICS 7750 |
|
Cisco ICS 7750 WAN Interface Card (WIC) Modules |
|
|
WIC-1DSU-T1= |
1-Port T1/Fractional T1 DSU/CSU WAN Interface Card |
|
WIC-1T= |
1-Port Serial WAN Interface Card |
|
WIC-2T= |
2-Port Serial WAN Interface Card spare |
|
WIC-2A/S= |
2-Port Async/Sync Serial WAN Interface Card spare |
|
WIC-1DSU-56K4= |
1-Port 4-Wire 56Kbps DSU/CSU WAN Interface Card |
|
WIC-1B-S/T= |
1-Port ISDN WAN Interface Card (dial and leased line) |
|
WIC-1B-U= |
1-Port ISDN with NT-1 WAN Interface Card dial and leased-line |
|
Cisco ICS7750 Voice Interface Card (VIC) Modules |
|
|
VIC-2FXS |
Two-port FXS voice/fax interface card |
|
VIC-2FXO |
Two-port FXO voice/fax interface card |
|
VIC-2E/M |
Two-port E&M voice/fax interface card |
|
VWIC-1MFT-T |
One-port T1/fractional T1 multiflex trunk with CSU/DSU |
|
VWIC-2MFT-T1 |
Dual-port T1/fractional T1 multiflex trunk with CSU/DSU |
|
Cisco ICS7750 Packet Voice/Fax DSP Modules |
|
|
PVDM-4= |
4-Channel Packet Voice/Fax DSP Module (also available in 8 and 12 channels) |
|
PVDM-256K-16= |
16-Channel Packet Voice/Fax DSP Module |
|
PVDM-256K-20= |
20-Channel Packet Voice/Fax DSP Module |
For More Information
See the ICS 7750 Web site: http://www.cisco.com/go/ics7750
Cisco IAD 2400 Series Integrated Access Device with IP Keyswitch Functionality15
The Cisco IAD 2400 Series integrated access devices (IADs) combine data, voice, and video services over IP and ATM networks to provide cost-effective and efficient means of delivering high-speed Internet and voice services to small- and medium-sized business customers--all in a small (1 RU) system. When configured with optional IP Keyswitch software, the IAD 2400 is ideal for delivering converged LAN IP telephony in small office environments (5-20 phones) that do not require CallManager functionality.
When to Sell
|
Sell This Product |
When a Customer Needs These Features |
|---|---|
|
Cisco IAD 2400 Series |
Business-class, fully integrated access device
|
Key Features
- Combines high-speed Internet access and toll-quality voice services on single IOS-based platform (IP Keyswitch 1 introduced in Cisco IOS Release 12.1(5)YD)
- Offers TDM, VoIP, and VoATM (AAL2) on a single platform
- Seamless migration of customers from TDM-based GR-303 to packet-based GR-303 networks or to call agent-based networks
- Automated remote installation and configuration enabled via Simple Network- enabled Auto Provisioning (SNAP) and the Cisco Configuration Express tool
Competitive Products
|
Accelerated Networks: AN30, AN32 Coppercom: MXR 400 Jetstream: IAD 802, IAD-Flex, IAD1601 |
Efficient: SpeedStream 7800, 8000 Polycom: NetEngine 6200, 7200, and 8000 RAD: LA-140, LA-240 |
Specifications
|
Feature |
IAD 2421 |
IAD 2423 |
IAD 2424 |
|
Fixed LAN Ports |
1-port Ethernet (10BASE-T) |
Same as IAD 2421 |
Same as IAD 2421 |
|
Fixed WAN Ports |
1-port T1 |
1-port ADSL |
1-port G.SHDSL |
|
Voice Ports |
Analog: 8FXS, 16FXS, 16FXS+8FXO; Digital: 1 T1 |
Analog: 8FXS, 16FXS; Digital: 1 T1 |
Analog: 8FXS, 16FXS, 16FXS+8FXO; Digital: 1 T1 |
|
Processor Speed (type) |
80 MHz (RISC) |
Same as IAD 2421 |
Same as IAD 2421 |
|
Flash Memory |
16 MB (Default); 32 MB (Max) |
||
|
16 MB (Default); 32 MB (Max) |
16 MB (Default); 32 MB (Max) |
||
|
DRAM Memory |
64 MB |
64 MB |
64 MB |
|
Dimensions (HxWxD) |
1.7 x 17.5 x 11.3 in. |
Same as IAD 2421 |
Same as IAD 2421 |
For More Information
See the Cisco IAD 2400 Web site: http://www.cisco.com/go/2400
Cisco Voice Gateways
Voice Gateways interface directly to PBXs or public telephone networks to carry voice traffic across IP networks--by converting IP calls to standard telephony calls and vice versa. They provide connectivity between packet telephony and legacy telephony such as PSTN, PBX, fax machines, and other devices.
Cisco's full line of multiservice routers can also add analog and digital voice gateway functionality through the use of network modules and voice interface cards16, such as the Catalyst 6000 Family FXS Analog Interface Module.
Cisco offers the following dedicated voice gateways, the Cisco VG200 and VG248.
Cisco VG200 Voice Gateway
Key Features
- Supports small offices and enterprise applications
- Supports H.323 & MGCP and several voice codecs such as G.711, G.729, G.723.1
- Transcoding & conference services with optional DSP Farm network module
- With DHCP, automatically obtains IP address & identifies appropriate CallManager
- Single point of configuration and administration via Cisco CallManager
- Manageable with SNMP or CLI via Telnet; manage software downloads via TFTP
- ISDN PRI (T1/E1) (network and user side); T1/E1-CAS; BRI; E&M; FXS; FXO (loop and ground start)
- Supplementary services (hold, transfer, conference, park, etc.)
Cisco VG248 Voice Gateway
The Cisco VG248 Voice Gateway is a 1 unit high rack mountable device which allows 48 analog devices (phones, fax machines & modems) to be used with Cisco Call Manager. It allows organizations with large numbers of analog phones (hotels, universities, hospitals, etc.) to deploy IP Telephony while maintaining the investment in legacy handsets. The analog lines are full featured (caller id, message waiting lights, feature codes) and the price per port is competitive with a legacy PBX.
Selected Part Numbers and Ordering Information
|
Cisco VG200, Voice Interface Cards (VIC), and Network Modules (NM) |
|
|
CAG-VG200 |
Cisco IP Telephony Voice Gateway (uses standard VIC & NM for voice interfaces) |
|
NM-1V(=) |
One-slot voice/fax NM (also available in 2-slot) |
|
NM-HDV-1T1-24E(=) |
Single-port enhanced 24-channel T1 voice/fax network module (also available in dual 48-channel T1) |
|
NM-HDV-1E1-30E(=) |
Single-port enhanced 30-channel E1 voice/fax network module (also available in dual 60-channel E1) |
|
VIC-2FXS(=) |
Two-port FXS voice/fax interface card (also available in E&M, FXO, & FXO for Europe, Australia versions) |
|
VIC-2FXO-M1(=) |
Two-port FXO voice/fax interface card with battery reversal detection can caller ID support (for US, Canada and others) [enhanced version of the VIC-2FXO] (also available for Europe) |
|
VIC-2BRI-S/T-TE(=) |
Two-port BRI voice/fax interface card (terminal side) (also available in network & terminal sides version) |
|
NM-HDV-FARM |
Transcoding / Conferencing Services DSP FARM network module |
|
Cisco VG 248 Voice Gateway |
|
|
VG248 |
48 Port Voice over IP analog phone gateway |
|
Catalyst 6000 Family FXS Analog Interface Module |
|
|
WS-X6624-FXS |
Catalyst 6000 FXS Analog Interface Module |
For More Information
See the Cisco Voice Gateways Web site: http://www.cisco.com/go/voicegate
Cisco IP/VC 3500 Series Videoconferencing Products
The IP/VC 3500 series is for enterprises and service providers who want a reliable, easy-to-manage, cost-effective network infrastructure for videoconferencing over their IP networks. This product family also integrates with legacy H.320 networks.
The new IP/VC 3500 Series consists of the IP/VC 3510 Multipoint Control Unit, the IP/VC 3520 and 3525 Gateways, the IP/VC 3530 Video Terminal Adapter, and the IP/VC 3540 Videoconferencing System. In addition, the Cisco Multimedia Conference Manager is an H.323 gatekeeper/proxy. The Cisco IP/VC product family is designed to work with H.323-standards based videoconference client devices from a variety of vendors.
- The Cisco IP/VC 3510 Multipoint Control Unit (MCU) enables conferences between three or more endpoints. Multiple participants in multiple locations can attend the same meeting with full real-time interactivity. It runs unattended--there is no need to schedule conferences in advance.
- The IP/VC 3520 and the IP/VC 3525 Gateways are self-contained systems that translate between H.323 and H.320 protocols. Like the IP/VC 3510 MCU, the IP/VC Gateways offer built-in gatekeeper functions for small videoconferencing networks, a compact design, and reliable RISC architecture.
- The IP/VC 3530 Video Terminal Adapter (VTA) is a self-contained video interface that connects one H.320 system to a LAN. It offers two V.35 WAN interfaces, EIA/TIA-366 signaling, a low-profile compact design, and RISC architecture to ensure reliability and easy installation.
- The IP/VC 3540 Videoconferencing System integrates multipoint conferencing, multimedia gateway, and data collaboration into a single platform for cost-effective deployment of IP-centric, converged networks. Built upon industry-standard H.323 technology, the Cisco IP/VC 3540 allows a wide range of customized, converged voice, video, and data solutions.
- The Multimedia Conference Manager (MCM) software is part of Cisco IOS Software and is available across a wide range of Cisco router platforms, including the Cisco 2500, 2600, and 3600 series, and the MC3810. It functions as an H.323 gatekeeper and proxy, enabling network managers to control bandwidth and priority settings for H.323 videoconferencing services.
Selected Part Numbers and Ordering Information
|
Cisco IP/VC 3500 Series Videoconferencing Products 17 |
|
|
IPVC-3510-MCU |
IP/VC 3510 H.323 Videoconference Multipoint Control Unit |
|
IPVC-3525-GW-1P |
IP/VC 3525 H.320-H.323 Videoconf. Gateway-1 PRI (V.35 and BRI versions also available) |
|
IPVC-3530-VTA |
IP/VC 3530 H.320 Videoconference Terminal Adapter |
|
IPVC-3540-MC03S |
IP/VC 3540 MCU System Modules (also available in 60 and 100 sessions and as add-on modules) |
|
IPVC-3540-GW2P |
IP/VC 3540 H.320 to H.323 Gateway Module |
|
IPVC-3540-XAG |
IP/VC 3540 Gateway Audio Transcoder |
|
IPVC-3540-DS03 |
IP/VC 3540 T.120 Data Conferencing Server (also available in 60 and 100 sessions) |
|
SF362CU-11.3.8N |
Cisco 3620 Series IOS IP/H3232 |
For More Information
See the IP/VC 3500 series Web site: http://www.cisco.com/go/ipvc
Cisco IP/TV 3400 Series Video Servers
The new Cisco IP/TV 3400 series servers represent complete, scalable, bandwidth-efficient solutions for next generation, high-quality video communications over enterprise networks. These servers support live video, scheduled video, video on demand (VOD), and a wide range of video management functions. They enable a broad spectrum of applications for enterprise communications including training, corporate communications, business TV, and distance learning.
The updated Cisco IP/TV 3400 series servers consist of the Cisco IP/TV 3411 Control Server, the Cisco IP/TV 3422 and 3423 Broadcast Servers, the Cisco IP/TV 3431 Archive Server and the Cisco IP/TV 3415 Video Starter System. Each server comes pre-configured with feature-rich IP/TV client-server software. This product family offers a range of choices to best suit large-scale enterprise applications, performance requirements, and bandwidth availability.
Selected Part Numbers and Ordering Information
|
Cisco IP/TV 3400 Series Video Servers 18 |
|
|
IPTV-3412-CTRL |
Cisco IP/TV 3412 Control Server |
|
IPTV-3417-START-M |
Cisco IP/TV 3417 Starter System w/ MPEG1, MPEG2 Half D1 |
|
IPTV-3432-ARCH |
Cisco IP/TV 3432 Archive Server |
|
IPTV-3424-BCAST-W |
Cisco IP/TV 3424 Broadcast Server |
|
IPTV-3425-BCAST-M |
Cisco IP/TV 3425 MPEG-1, MPEG-2 Full D1 Broadcast Server |
|
IPTV-3425A-BCAST-M |
Cisco IP/TV 3425 MPEG-1 Broadcast Server |
|
Cisco IP/TV 3400 Series Software |
|
|
IPTV-CM-3.2 |
IP/TV Content Manager Software |
For More Information
See the IP/TV 3400 series Web site: http://www.cisco.com/go/iptv
Web Collaboration--Cisco Collaboration Server
The Cisco Collaboration Server (CCS) enables customers to interact with your customer service representatives over the Web while conducting a text chat conversation. They can share Web pages, complete on-line forms in a collaborative fashion, and share any Windows desktop application using nothing more than their Web browsers. By facilitating effective, personalized assistance designed to greatly enhance the customer experience, CCS is an ideal solution for both sales- and service-oriented customer service organizations.