At inChord, a global marketing communications company, the key to success is meeting each client's unique needs. To do that requires consistent, effective communications. Through its Cisco network, inChord employees, clients, and vendors can collaborate in real time, regardless of location. Wireless networks keep staff connected while away from their desks. IP telephony helps them bypass expensive long distance charges. And Cisco IP Communications gives them anytime access to voice messages, e-mail, and faxes from their PCs or telephones, anywhere in the world. Messages aren't missed. Opportunities are seized. Client relationships are strengthened. And inChord continues to grow—more productive, more global—at a rate of 15 percent each year.
In the METRO Group Future Store, wireless displays mounted to shopping carts provide patrons with customized shopping lists, deliver personal promotions based on previous purchases, allow customers to scan products and automate checkout—even offer directions to the mustard. Behind the scenes, METRO Group has significantly
improved its supply-chain management system with enhanced online communications with its vendors and suppliers. The company is also applying the same principles to its workforce, creating a highly productive, virtually paperless organization. In the next few years, all 240,000 employees in 28 countries will rely on the network for communications, IP telephony, training, and internal operations. Routers, switches, IP phones, wireless and content networks—all work together to do nothing short of transforming a business.
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