Hong Kong Education City (HKEDCity), the largest education portal in Hong Kong, makes sure that primary and secondary school students get the education they need, even if schools have to close. Available for more than 100 students per class, HKEDCity has a multimedia-rich network that reliably delivers 38 online courses with voice, video, and data. Using Cisco switching technology, and Web collaboration software from Cisco partner First Virtual Communications, the portal provides virtual classrooms to keep students up to speed—and gives parents and teachers peace of mind.
Centrelink is enhancing the lives of Australian citizens while proving that bureaucracy doesn't have to be so bureaucratic. As a network of networks, the Centrelink organization and its Web portal provide a one-stop shop, linking the information, programs, and services of 25 local, regional, and national government agencies, as well as community and educational organizations. Residents and visitors log on to learn about critical social services and receive the support they're entitled to. It's not only changing lives, it's streamlining operations, integrating policy implementation, and saving money. A lot of money. In five years, Centrelink has not only saved a half-billion dollars due to time reductions and process improvements, but also delivered a much higher level of customer service.
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