Summary
Affected Products
Details
Vulnerability Scoring Details
Impact
Software Versions and Fixes
Workarounds
Obtaining Fixed Software
Exploitation and Public Announcements
Status of this Notice: FINAL
Distribution
Revision History
Cisco Security Procedures
Cisco Unified Contact Center Express (Cisco Unified CCX) server contains both a directory traversal vulnerability and a script injection vulnerability in the administration pages of the Customer Response Solutions (CRS) and Cisco Unified IP Interactive Voice Response (Cisco Unified IP IVR) products. Exploitation of these vulnerabilities could result in a denial of service condition, information disclosure, or a privilege escalation attack.
Cisco has released free software updates that address these two vulnerabilities in the latest version of Cisco Unified CCX software.
This advisory is posted at http://www.cisco.com/warp/public/707/cisco-sa-20090715-uccx.shtml.
The Cisco Unified Contact Center Express (Cisco Unified CCX) is a single-server, integrated "contact center in a box" for use in deployments with up to 300 agents.
All versions of Cisco Unified CCX server running the following software may be affected by these vulnerabilities, to include:
No other Cisco products are currently known to be affected by these vulnerabilities.
Cisco Unified Contact Center Express (Cisco Unified CCX) servers may be affected by both a directory traversal vulnerability and a script injection vulnerability
The directory traversal vulnerability may allow authenticated users to view, modify, or delete any file on the server through the Customer Response Solutions (CRS) Administration interface. This vulnerability is documented in Cisco Bug ID CSCsw76644 ( registered customers only) and has been assigned Common Vulnerability and Exposures (CVE) ID CVE-2009-2047.
The script injection vulnerability may allow authenticated users to enter JavaScript into the Cisco Unified CCX database. The stored script could be executed in the browser of the next authenticated user. This vulnerability is documented in Cisco Bug ID CSCsw76649 ( registered customers only) and has been assigned CVE ID CVE-2009-2048.
Cisco has provided scores for the vulnerabilities in this advisory based on the Common Vulnerability Scoring System (CVSS). The CVSS scoring in this Security Advisory is done in accordance with CVSS version 2.0.
CVSS is a standards-based scoring method that conveys vulnerability severity and helps determine urgency and priority of response.
Cisco has provided a base and temporal score. Customers can then compute environmental scores to assist in determining the impact of the vulnerability in individual networks.
Cisco has provided an FAQ to answer additional questions regarding CVSS at
http://www.cisco.com/web/about/security/intelligence/cvss-qandas.html.
Cisco has also provided a CVSS calculator to help compute the environmental impact for individual networks at
http://intellishield.cisco.com/security/alertmanager/cvss.
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Incomplete input validation allows modification of OS files/directories Calculate the environmental score of CSCsw76644 |
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CVSS Base Score - 9 |
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Access Vector |
Access Complexity |
Authentication |
Confidentiality Impact |
Integrity Impact |
Availability Impact |
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Network |
Low |
Single |
Complete |
Complete |
Complete |
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CVSS Temporal Score - 7.4 |
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Exploitability |
Remediation Level |
Report Confidence |
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Functional |
Official-Fix |
Confirmed |
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script injection vulnerability in admin interface pages Calculate the environmental score of CSCsw76649 |
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CVSS Base Score - 5.5 |
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Access Vector |
Access Complexity |
Authentication |
Confidentiality Impact |
Integrity Impact |
Availability Impact |
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Network |
Low |
Single |
None |
Partial |
Partial |
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CVSS Temporal Score - 4.5 |
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Exploitability |
Remediation Level |
Report Confidence |
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Functional |
Official-Fix |
Confirmed |
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Successful exploitation of the directory traversal vulnerability may result in read and write access to files on the underlying operating system.
Successful exploitation of the script injection vulnerability may result in the execution of JavaScript of authenticated users and prevent server pages from displaying properly.
The fixes for these vulnerabilities are included in CRS version 7.0(1) SR3 and are available as a hotfix for customers running versions 5.x and 6.x. The hotfixes are crs5.0.2sr2es09 and crs6.0.1sr1es05.
The latest version of Cisco Unified Contact Center Express is available at the following link: http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=7.0%281%29_SR2&mdfid=270569179&sftType=Cisco+Customer+Response+Solution+Software+Releases&optPlat=&nodecount=11&edesignator=null&modelName=Cisco+Unified+Contact+Center+Express&treeMdfId=2788752.
Information about how to obtain the hotfixes can be found in the release notes enclosures of the bugs at: CSCsw76644 ( registered customers only) and CSCsw76649 ( registered customers only) .
When considering software upgrades, also consult http://www.cisco.com/go/psirt and any subsequent advisories to determine exposure and a complete upgrade solution.
In all cases, customers should exercise caution to be certain the devices to be upgraded contain sufficient memory and that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, contact the Cisco Technical Assistance Center (TAC) or your contracted maintenance provider for assistance.
There are no workarounds for these vulnerabilities.
The script injection attacks that are described in this
advisory are a specific classification of stored cross-site scripting attacks.
A description and mitigation technique can be found in the applied mitigation
bulletin available at the following link:
http://www.cisco.com/en/US/products/products_applied_mitigation_bulletin09186a008073f7b3.html
These vulnerabilities can be detected and mitigated with IDS signatures 3216-0 and 19001-0.
Cisco has released free software updates that address these vulnerabilities. Prior to deploying software, customers should consult their maintenance provider or check the software for feature set compatibility and known issues specific to their environment.
Customers may only install and expect support for the feature sets they have purchased. By installing, downloading, accessing or otherwise using such software upgrades, customers agree to be bound by the terms of Cisco's software license terms found at http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html, or as otherwise set forth at Cisco.com Downloads at http://www.cisco.com/public/sw-center/sw-usingswc.shtml.
Do not contact psirt@cisco.com or security-alert@cisco.com for software upgrades.
Customers with contracts should obtain upgraded software through their regular update channels. For most customers, this means that upgrades should be obtained through the Software Center on Cisco's worldwide website at http://www.cisco.com.
Customers whose Cisco products are provided or maintained through prior or existing agreements with third-party support organizations, such as Cisco Partners, authorized resellers, or service providers should contact that support organization for guidance and assistance with the appropriate course of action in regards to this advisory.
The effectiveness of any workaround or fix is dependent on specific customer situations, such as product mix, network topology, traffic behavior, and organizational mission. Due to the variety of affected products and releases, customers should consult with their service provider or support organization to ensure any applied workaround or fix is the most appropriate for use in the intended network before it is deployed.
Customers who purchase direct from Cisco but do not hold a Cisco service contract, and customers who purchase through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should acquire upgrades by contacting the Cisco Technical Assistance Center (TAC). TAC contacts are as follows.
Customers should have their product serial number available and be prepared to give the URL of this notice as evidence of entitlement to a free upgrade. Free upgrades for non-contract customers must be requested through the TAC.
Refer to http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html for additional TAC contact information, including localized telephone numbers, and instructions and e-mail addresses for use in various languages.
The Cisco PSIRT is not aware of any public announcements or malicious use of the vulnerabilities described in this advisory.
These vulnerabilities were reported to Cisco by National Australia Bank's Security Assurance team.
Cisco would like to thank the National Australia Bank's Security Assurance team for the discovery and reporting of these vulnerabilities.
THIS DOCUMENT IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. YOUR USE OF THE INFORMATION ON THE DOCUMENT OR MATERIALS LINKED FROM THE DOCUMENT IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS DOCUMENT AT ANY TIME.
A stand-alone copy or Paraphrase of the text of this document that omits the distribution URL in the following section is an uncontrolled copy, and may lack important information or contain factual errors.
This advisory is posted on Cisco's worldwide website at :
http://www.cisco.com/warp/public/707/cisco-sa-20090715-uccx.shtml
In addition to worldwide web posting, a text version of this notice is clear-signed with the Cisco PSIRT PGP key and is posted to the following e-mail and Usenet news recipients.
Future updates of this advisory, if any, will be placed on Cisco's worldwide website, but may or may not be actively announced on mailing lists or newsgroups. Users concerned about this problem are encouraged to check the above URL for any updates.
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Revision 1.1 |
2009-July-16 |
Changed fixed software version |
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Revision 1.0 |
2009-July-15 |
Initial public release |
Complete information on reporting security vulnerabilities in Cisco products, obtaining assistance with security incidents, and registering to receive security information from Cisco, is available on Cisco's worldwide website at http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html. This includes instructions for press inquiries regarding Cisco security notices. All Cisco security advisories are available at http://www.cisco.com/go/psirt.
| Updated: Jul 16, 2009 | Document ID: 110307 |