General Reading

• Cisco IP Telephony Network Design Guide, available at the following URL –

http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/index.htm

• Cisco Interactive Mentor Cisco CallManager 3.0 CD Tutorial – CIM-V-03-1-000-2700-1365. Available from your Business Development Manager.

• Cisco IP Telephony QoS Design Guide, available at the following URL –

http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/index.htm

• Cisco AVVID Application Note – Ecosystem Partner Support Guidelines. Available from your Business Development Manager.

• Developing CTI Applications for Cisco CallManager, available at the following URL (under TAPI/JTAPI software) –

http://www.cisco.com/warp/public/570/avvid/voice_ip/cti/ctidown.shtml

• IP Telephony solution guide for the Cisco ICS 7750

http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/solution/

• Voice over IP Fundamentals by Jonathan Davidson and James Peters (Cisco Press)  - available at Fatbrain.com

     http://www1.fatbrain.com/asp/bookinfo/bookinfo.asp?theisbn=1578701686

• Cisco IP Telephony Network Design Guide, available at the following URL –

http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/index.htm

• Cisco CallManager Fundamentals: A Cisco AVVID Solution by John Alexander, Christopher Pearce, and Delon Whetten (Cisco Press) - available at Fatbrain.com

http://www1.fatbrain.com/asp/bookinfo/bookinfo.asp?theisbn=1587050080&vm=

• CallManager 3.1 documentation, available at the following URL –

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/index.htm
AND
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/doc_loc/doclcatr.htm

• CTI Applications Architecture and Design for CallManager 3.1, IP Telephony Design Guide, available at the following URL –

http://www.cisco.com/warp/public/570/avvid/voice_ip/cti/downloads/CTI_Apps.pdf

• Developing Cisco IP Phone Services: A Cisco AVVID Solution by Mark Nelson, Anne Smith, Darrick Deel (Cisco Press) – available at Amazon.com

http://www.amazon.com/exec/obidos/ASIN/1587050609

Call Accounting and Billing

• Cisco CallManager Call Detail Record Definition, available at the following URL -

http://www.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/3_1/cdr.htm

Call Centers/Unified Messaging

• Cisco JTAPI Developer’s Guide, available at the following URL –

http://www.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/3_1/jtapi/index.htm

• Cisco TAPI Developer’s Guide, available at the following URL – 

http://www.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/3_1/tapi/index.htm

IP Phone Applications (using XML)

• Cisco IP Phone Services Application Development Notes, available at the following URL –

http://www.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/3_1/ipphsrvs.htm

OAM (Operations, Administration and Maintenance)

• AXL SOAP API (database API), available at the following URL –

http://www.cisco.com/warp/public/570/avvid/voice_ip/axl_soap/axl_api_down.html

• MIB file - available on the Cisco Engineering Web Page, EDCS document (ENG-57256). Available from your Business Development Manager.

• Cisco CallManager 3.1 Extension Mobility API Developer's Guide, available at the following URL – 

http://www.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/3_1/mobility/index.htm

Personal Productivity

• Cisco CallManager 3.1 JTAPI Developer's Guide, available at the following URL –

http://www.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/3_1/jtapi/index.htm

• H.323 - ITU standards, available at the following URL – http://www.itu.int/home/index.html
• H.323v2 - Packet-based multimedia communications systems
• H.225.0v2 - Call control protocol
• H.245v3 - Media control protocol

• Cisco CallManager 3.1 TAPI Developer's Guide, available at the following URL –

http://www.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/3_1/tapi/index.htm

E-Conferencing and Collaboration

• H.323 - ITU standards, available at the following URL - http://www.itu.int/home/index.html
• H.323v2 - Packet-based multimedia communications systems
• H.225.0v2 - call control protocol
• H.245v3 - media control protocol

IP Voice Endpoints

• Understanding the Inline Power for Third Party Developers. Available from your Business Development Manager.

• SCCP Specification. Available from your Business Development Manager.

• Inline Power Schematics and Item Detail (optional). Available from your Business Development Manager.