This topic includes planning tools and links to documents that provide guidelines for designing and configuring your contact center system. It also includes information on quoting and ordering Cisco Unified Communications products.
Solution Reference Network Design Documents
Solution Reference Network Design (SRND) documents provide guidelines, recommendations, and best practices for implementing enterprise networking solutions. The following SRNDs are recommended for designing Cisco Unified Communications systems:
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Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 6.x 
•Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 5.x
•Cisco Unified Communications SRND Based on Cisco Unified CallManager 4.x
•Cisco Unified Contact Center Enterprise SRND Release 7.x
•Cisco Unified Contact Center Express SRND Release 5.0
•Cisco Unified Customer Voice Portal SRND Release 4.x
•Enterprise QoS Solution Reference Network Design
Note Additional SRND resources are available at http://www.cisco.com/go/srnd .
Solution Expert Tool
Solution Expert 
is a web-based tool that assists in the design, configuration, quoting, and ordering of Cisco Unified Communications products. Solution Expert is available for Cisco sales and partner systems engineers who have Unified Communications specializations.
With the Solution Expert tool, users can generate a recommended solution based on their requirements. Users can modify the recommended configuration if desired. Solution Expert validates any changes when it presents the new solution. Solution Expert also generates a bill of materials with list pricing, a Visio diagram, and other design documentation.
Ordering Guides
Ordering guides for most Cisco Unified Communications products are available for partners and Cisco employees. For information on ordering guides, go to the following URL:
Click the "What is available for Partners" tab to view a list of the ordering guides and other marketing collaterals.