Using the Cisco Lifecycle Services approach, Cisco Systems and its partners offer a broad portfolio of end-to-end services. These services are based on proven methodologies for deploying, operating, and optimizing Unified Communications solutions. Planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support. Optimize services enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.
Service offerings include:
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Cisco Unified Communications Software Subscription—Allows you to purchase major software version upgrades of various Cisco Unified Communications products at a reduced cost through a one-, two-, or three-year subscription.
•Cisco Unified Communications Essential Operate Service—Provides 24-hour, 365-day-a-year access to Cisco Systems engineers and certified partners who are highly trained and have a deep understanding of Cisco Unified Communications products and technologies.
•Cisco Unified Communications Remote Management Service—Provides a proactive support solution that combines 24-hour, 365-day-a-year access to technical support representatives plus a simple-to-install monitoring solution designed for Cisco Unified Communications.
•Cisco Unified Communications Cisco SMB Network Operate & Optimize Service, a partner-led service offering—Enables the delivery of affordable, ongoing, high-availability network support designed specifically for the medium-sized businesses.