Field Notice: Trap Messages Not Being Sent From BPX, IGX, or IPX Nodes [Cisco BPX/IGX/IPX WAN Software]

March 10, 1998

More Field Notices

Products Affected

BPX Switches operating with Switch Software Versions 8.4.15 or 8.4.16.

Problem Description

The network event messages are no longer sent to the Network Management Station HP Openview® Event Browser. The lack of these messages seriously hinders the Network Operators from quickly finding problems in the WAN Switch network.

Bug Details

This field notice refers to bugs CSCdj84274 and CSCdj46943

View bug details for CSCdj84274 (registered customers only) .

View bug details for CSCdj46943 (registered customers only) .

Problem Symptoms

The only symptom is that no events are logged against the StrataCom Events HP Openview® Event Browser.

Solution

Switch Software Versions 8.4.09, 8.4.10, 8.4.11, and 8.4.12 send trap messages normally to the HP Openview® Event Browser. Additionally, Switch Software Version 8.4.17 will have the fix for the Event Browser problem.

Workaround

Network monitoring can be accomplished using two methods:

Attaching a printer to any node's Auxiliary Port and configure the port for "Okidata 182 Printer with Log".
Visually monitor a terminal screen connected via the Control Port, Telnet, or StrataView Plus Node Administration window to any node in the network. Issue the dspnds command to see which nodes are in alarm, then "VT" to the node and view the alarms (dspalms) and the event log (dsplog). This method is more cumbersome than method 1.

Note:?Methods 1 and 2 above can be used at the same time.

To configure the alarm printer method, as described in method 1, issue the command cnftermfunc a 2. Below is the response screen that displays after issuing this command:

bpx5          TN          StrataCom          BPX 15      8.4.16          Feb. 27 1998 15:37 GMT 
  
  
 Control port
                                  Auxiliary port
 1. VT100/StrataView
                                  1. Okidata 182 Printer
 2. VT100
                                  2. Okidata 182 Printer with LOG
 3. External Device Window 
                                  3. VT100
                                  4. Alarm Message Collector
                                  5. External Device Window
                                  6. Autodial Modem

  

  
  
This Command: cnftermfunc 

Select Control port (c) or Auxiliary port (a):                                             
                                                 MAJOR ALARM

The Auxiliary Port is an RS-232 serial port; consequently, the printer should also have an RS-232 serial port. Use the cnfterm a command to set up the Auxiliary Port baud rate, stop bits, and handshaking, then configure the printer appropriately.

Recommendation

Networks already operating with Switch Software Versions 8.4.15 and 8.4.16 should use method 1 or 2, or both, as described in the Workaround section until Switch Software Version 8.4.17 or later is available. Customers who need to upgrade to a Version of 8.4 should wait for the availability of Switch Software Version 8.4.17 or later.

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) at (800) 553-24HR, (408) 526-7209, or send e-mail to tac@cisco.com.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Cisco BPX/IGX/IPX WAN Software